type AccessDeniedException struct {
	Message *string

	ErrorCodeOverride *string
	// contains filtered or unexported fields
}

type ActionSummary struct {

	// The action type.
	//
	// This member is required.
	ActionType ActionType
	// contains filtered or unexported fields
}

type ActionType string

const (
	ActionTypeCreateTask               ActionType = "CREATE_TASK"
	ActionTypeAssignContactCategory    ActionType = "ASSIGN_CONTACT_CATEGORY"
	ActionTypeGenerateEventbridgeEvent ActionType = "GENERATE_EVENTBRIDGE_EVENT"
	ActionTypeSendNotification         ActionType = "SEND_NOTIFICATION"
)

type AgentAvailabilityTimer string

const (
	AgentAvailabilityTimerTimeSinceLastActivity AgentAvailabilityTimer = "TIME_SINCE_LAST_ACTIVITY"
	AgentAvailabilityTimerTimeSinceLastInbound  AgentAvailabilityTimer = "TIME_SINCE_LAST_INBOUND"
)

type AgentConfig struct {

	// Information about traffic distributions.
	//
	// This member is required.
	Distributions []Distribution
	// contains filtered or unexported fields
}

type AgentContactReference struct {

	// The state of the contact (https://docs.aws.amazon.com/connect/latest/adminguide/about-contact-states.html)
	// .
	AgentContactState ContactState

	// The channel of the contact.
	Channel Channel

	// The time at which the contact was connected to an agent.
	ConnectedToAgentTimestamp *time.Time

	// The identifier of the contact in this instance of Amazon Connect.
	ContactId *string

	// How the contact was initiated.
	InitiationMethod ContactInitiationMethod

	// Contains information about a queue resource for which metrics are returned.
	Queue *QueueReference

	// The epoch timestamp when the contact state started.
	StateStartTimestamp *time.Time
	// contains filtered or unexported fields
}

type AgentInfo struct {

	// The timestamp when the contact was connected to the agent.
	ConnectedToAgentTimestamp *time.Time

	// The identifier of the agent who accepted the contact.
	Id *string
	// contains filtered or unexported fields
}

type AgentStatus struct {

	// The Amazon Resource Name (ARN) of the agent status.
	AgentStatusARN *string

	// The identifier of the agent status.
	AgentStatusId *string

	// The description of the agent status.
	Description *string

	// The display order of the agent status.
	DisplayOrder *int32

	// The name of the agent status.
	Name *string

	// The state of the agent status.
	State AgentStatusState

	// The tags used to organize, track, or control access for this resource. For
	// example, { "tags": {"key1":"value1", "key2":"value2"} }.
	Tags map[string]string

	// The type of agent status.
	Type AgentStatusType
	// contains filtered or unexported fields
}

type AgentStatusReference struct {

	// The Amazon Resource Name (ARN) of the agent's status.
	StatusArn *string

	// The name of the agent status.
	StatusName *string

	// The start timestamp of the agent's status.
	StatusStartTimestamp *time.Time
	// contains filtered or unexported fields
}

type AgentStatusState string

const (
	AgentStatusStateEnabled  AgentStatusState = "ENABLED"
	AgentStatusStateDisabled AgentStatusState = "DISABLED"
)

type AgentStatusSummary struct {

	// The Amazon Resource Name (ARN) for the agent status.
	Arn *string

	// The identifier for an agent status.
	Id *string

	// The name of the agent status.
	Name *string

	// The type of the agent status.
	Type AgentStatusType
	// contains filtered or unexported fields
}

type AgentStatusType string

const (
	AgentStatusTypeRoutable AgentStatusType = "ROUTABLE"
	AgentStatusTypeCustom   AgentStatusType = "CUSTOM"
	AgentStatusTypeOffline  AgentStatusType = "OFFLINE"
)

type AnswerMachineDetectionConfig struct {

	// Wait for the answering machine prompt.
	AwaitAnswerMachinePrompt bool

	// The flag to indicate if answer machine detection analysis needs to be performed
	// for a voice call. If set to true , TrafficType must be set as CAMPAIGN .
	EnableAnswerMachineDetection bool
	// contains filtered or unexported fields
}

type AssignContactCategoryActionDefinition struct {
	// contains filtered or unexported fields
}

type AttachmentReference struct {

	// Identifier of the attachment reference.
	Name *string

	// Status of the attachment reference type.
	Status ReferenceStatus

	// The location path of the attachment reference.
	Value *string
	// contains filtered or unexported fields
}

type Attribute struct {

	// The type of attribute.
	AttributeType InstanceAttributeType

	// The value of the attribute.
	Value *string
	// contains filtered or unexported fields
}

type AvailableNumberSummary struct {

	// The phone number. Phone numbers are formatted [+] [country code] [subscriber
	// number including area code] .
	PhoneNumber *string

	// The ISO country code.
	PhoneNumberCountryCode PhoneNumberCountryCode

	// The type of phone number.
	PhoneNumberType PhoneNumberType
	// contains filtered or unexported fields
}

type BehaviorType string

const (
	BehaviorTypeRouteCurrentChannelOnly BehaviorType = "ROUTE_CURRENT_CHANNEL_ONLY"
	BehaviorTypeRouteAnyChannel         BehaviorType = "ROUTE_ANY_CHANNEL"
)

type Channel string

const (
	ChannelVoice Channel = "VOICE"
	ChannelChat  Channel = "CHAT"
	ChannelTask  Channel = "TASK"
)

type ChatMessage struct {

	// The content of the chat message.
	//   - For text/plain and text/markdown , the Length Constraints are Minimum of 1,
	//   Maximum of 1024.
	//   - For application/json , the Length Constraints are Minimum of 1, Maximum of
	//   12000.
	//   - For application/vnd.amazonaws.connect.message.interactive.response , the
	//   Length Constraints are Minimum of 1, Maximum of 12288.
	//
	// This member is required.
	Content *string

	// The type of the content. Supported types are text/plain , text/markdown ,
	// application/json , and
	// application/vnd.amazonaws.connect.message.interactive.response .
	//
	// This member is required.
	ContentType *string
	// contains filtered or unexported fields
}

type ChatParticipantRoleConfig struct {

	// A list of participant timers. You can specify any unique combination of role
	// and timer type. Duplicate entries error out the request with a 400.
	//
	// This member is required.
	ParticipantTimerConfigList []ParticipantTimerConfiguration
	// contains filtered or unexported fields
}

type ChatStreamingConfiguration struct {

	// The Amazon Resource Name (ARN) of the standard Amazon SNS topic. The Amazon
	// Resource Name (ARN) of the streaming endpoint that is used to publish real-time
	// message streaming for chat conversations.
	//
	// This member is required.
	StreamingEndpointArn *string
	// contains filtered or unexported fields
}

type ClaimedPhoneNumberSummary struct {

	// The phone number. Phone numbers are formatted [+] [country code] [subscriber
	// number including area code] .
	PhoneNumber *string

	// The Amazon Resource Name (ARN) of the phone number.
	PhoneNumberArn *string

	// The ISO country code.
	PhoneNumberCountryCode PhoneNumberCountryCode

	// The description of the phone number.
	PhoneNumberDescription *string

	// A unique identifier for the phone number.
	PhoneNumberId *string

	// The status of the phone number.
	//   - CLAIMED means the previous ClaimedPhoneNumber (https://docs.aws.amazon.com/connect/latest/APIReference/API_ClaimedPhoneNumber.html)
	//   or UpdatePhoneNumber (https://docs.aws.amazon.com/connect/latest/APIReference/API_UpdatePhoneNumber.html)
	//   operation succeeded.
	//   - IN_PROGRESS means a ClaimedPhoneNumber (https://docs.aws.amazon.com/connect/latest/APIReference/API_ClaimedPhoneNumber.html)
	//   or UpdatePhoneNumber (https://docs.aws.amazon.com/connect/latest/APIReference/API_UpdatePhoneNumber.html)
	//   operation is still in progress and has not yet completed. You can call
	//   DescribePhoneNumber (https://docs.aws.amazon.com/connect/latest/APIReference/API_DescribePhoneNumber.html)
	//   at a later time to verify if the previous operation has completed.
	//   - FAILED indicates that the previous ClaimedPhoneNumber (https://docs.aws.amazon.com/connect/latest/APIReference/API_ClaimedPhoneNumber.html)
	//   or UpdatePhoneNumber (https://docs.aws.amazon.com/connect/latest/APIReference/API_UpdatePhoneNumber.html)
	//   operation has failed. It will include a message indicating the failure reason. A
	//   common reason for a failure may be that the TargetArn value you are claiming
	//   or updating a phone number to has reached its limit of total claimed numbers. If
	//   you received a FAILED status from a ClaimPhoneNumber API call, you have one
	//   day to retry claiming the phone number before the number is released back to the
	//   inventory for other customers to claim.
	// You will not be billed for the phone number during the 1-day period if number
	// claiming fails.
	PhoneNumberStatus *PhoneNumberStatus

	// The type of phone number.
	PhoneNumberType PhoneNumberType

	// The tags used to organize, track, or control access for this resource. For
	// example, { "tags": {"key1":"value1", "key2":"value2"} }.
	Tags map[string]string

	// The Amazon Resource Name (ARN) for Amazon Connect instances or traffic
	// distribution groups that phone numbers are claimed to.
	TargetArn *string
	// contains filtered or unexported fields
}

type Comparison string

const (
	ComparisonLt Comparison = "LT"
)

type Contact struct {

	// Information about the agent who accepted the contact.
	AgentInfo *AgentInfo

	// The Amazon Resource Name (ARN) for the contact.
	Arn *string

	// How the contact reached your contact center.
	Channel Channel

	// The description of the contact.
	Description *string

	// The timestamp when the customer endpoint disconnected from Amazon Connect.
	DisconnectTimestamp *time.Time

	// The identifier for the contact.
	Id *string

	// If this contact is related to other contacts, this is the ID of the initial
	// contact.
	InitialContactId *string

	// Indicates how the contact was initiated.
	InitiationMethod ContactInitiationMethod

	// The date and time this contact was initiated, in UTC time. For INBOUND , this is
	// when the contact arrived. For OUTBOUND , this is when the agent began dialing.
	// For CALLBACK , this is when the callback contact was created. For TRANSFER and
	// QUEUE_TRANSFER , this is when the transfer was initiated. For API , this is when
	// the request arrived. For EXTERNAL_OUTBOUND , this is when the agent started
	// dialing the external participant. For MONITOR , this is when the supervisor
	// started listening to a contact.
	InitiationTimestamp *time.Time

	// The timestamp when contact was last updated.
	LastUpdateTimestamp *time.Time

	// The name of the contact.
	Name *string

	// If this contact is not the first contact, this is the ID of the previous
	// contact.
	PreviousContactId *string

	// If this contact was queued, this contains information about the queue.
	QueueInfo *QueueInfo

	// The contactId that is related (https://docs.aws.amazon.com/connect/latest/adminguide/chat-persistence.html#relatedcontactid)
	// to this contact.
	RelatedContactId *string

	// The timestamp, in Unix epoch time format, at which to start running the inbound
	// flow.
	ScheduledTimestamp *time.Time

	// Information about Amazon Connect Wisdom.
	WisdomInfo *WisdomInfo
	// contains filtered or unexported fields
}

type ContactFilter struct {

	// A list of up to 9 contact states (https://docs.aws.amazon.com/connect/latest/adminguide/about-contact-states.html)
	// .
	ContactStates []ContactState
	// contains filtered or unexported fields
}

type ContactFlow struct {

	// The Amazon Resource Name (ARN) of the flow.
	Arn *string

	// The content of the flow.
	Content *string

	// The description of the flow.
	Description *string

	// The identifier of the flow.
	Id *string

	// The name of the flow.
	Name *string

	// The type of flow.
	State ContactFlowState

	// The tags used to organize, track, or control access for this resource. For
	// example, { "tags": {"key1":"value1", "key2":"value2"} }.
	Tags map[string]string

	// The type of the flow. For descriptions of the available types, see Choose a
	// flow type (https://docs.aws.amazon.com/connect/latest/adminguide/create-contact-flow.html#contact-flow-types)
	// in the Amazon Connect Administrator Guide.
	Type ContactFlowType
	// contains filtered or unexported fields
}

type ContactFlowModule struct {

	// The Amazon Resource Name (ARN).
	Arn *string

	// The content of the flow module.
	Content *string

	// The description of the flow module.
	Description *string

	// The identifier of the flow module.
	Id *string

	// The name of the flow module.
	Name *string

	// The type of flow module.
	State ContactFlowModuleState

	// The status of the flow module.
	Status ContactFlowModuleStatus

	// The tags used to organize, track, or control access for this resource. For
	// example, { "tags": {"key1":"value1", "key2":"value2"} }.
	Tags map[string]string
	// contains filtered or unexported fields
}

type ContactFlowModuleState string

const (
	ContactFlowModuleStateActive   ContactFlowModuleState = "ACTIVE"
	ContactFlowModuleStateArchived ContactFlowModuleState = "ARCHIVED"
)

type ContactFlowModuleStatus string

const (
	ContactFlowModuleStatusPublished ContactFlowModuleStatus = "PUBLISHED"
	ContactFlowModuleStatusSaved     ContactFlowModuleStatus = "SAVED"
)

type ContactFlowModuleSummary struct {

	// The Amazon Resource Name (ARN) of the flow module.
	Arn *string

	// The identifier of the flow module.
	Id *string

	// The name of the flow module.
	Name *string

	// The type of flow module.
	State ContactFlowModuleState
	// contains filtered or unexported fields
}

type ContactFlowNotPublishedException struct {
	Message *string

	ErrorCodeOverride *string
	// contains filtered or unexported fields
}

type ContactFlowState string

const (
	ContactFlowStateActive   ContactFlowState = "ACTIVE"
	ContactFlowStateArchived ContactFlowState = "ARCHIVED"
)

type ContactFlowSummary struct {

	// The Amazon Resource Name (ARN) of the flow.
	Arn *string

	// The type of flow.
	ContactFlowState ContactFlowState

	// The type of flow.
	ContactFlowType ContactFlowType

	// The identifier of the flow.
	Id *string

	// The name of the flow.
	Name *string
	// contains filtered or unexported fields
}

type ContactFlowType string

const (
	ContactFlowTypeContactFlow     ContactFlowType = "CONTACT_FLOW"
	ContactFlowTypeCustomerQueue   ContactFlowType = "CUSTOMER_QUEUE"
	ContactFlowTypeCustomerHold    ContactFlowType = "CUSTOMER_HOLD"
	ContactFlowTypeCustomerWhisper ContactFlowType = "CUSTOMER_WHISPER"
	ContactFlowTypeAgentHold       ContactFlowType = "AGENT_HOLD"
	ContactFlowTypeAgentWhisper    ContactFlowType = "AGENT_WHISPER"
	ContactFlowTypeOutboundWhisper ContactFlowType = "OUTBOUND_WHISPER"
	ContactFlowTypeAgentTransfer   ContactFlowType = "AGENT_TRANSFER"
	ContactFlowTypeQueueTransfer   ContactFlowType = "QUEUE_TRANSFER"
)

type ContactInitiationMethod string

const (
	ContactInitiationMethodInbound          ContactInitiationMethod = "INBOUND"
	ContactInitiationMethodOutbound         ContactInitiationMethod = "OUTBOUND"
	ContactInitiationMethodTransfer         ContactInitiationMethod = "TRANSFER"
	ContactInitiationMethodQueueTransfer    ContactInitiationMethod = "QUEUE_TRANSFER"
	ContactInitiationMethodCallback         ContactInitiationMethod = "CALLBACK"
	ContactInitiationMethodApi              ContactInitiationMethod = "API"
	ContactInitiationMethodDisconnect       ContactInitiationMethod = "DISCONNECT"
	ContactInitiationMethodMonitor          ContactInitiationMethod = "MONITOR"
	ContactInitiationMethodExternalOutbound ContactInitiationMethod = "EXTERNAL_OUTBOUND"
)

type ContactNotFoundException struct {
	Message *string

	ErrorCodeOverride *string
	// contains filtered or unexported fields
}

type ContactState string

const (
	ContactStateIncoming        ContactState = "INCOMING"
	ContactStatePending         ContactState = "PENDING"
	ContactStateConnecting      ContactState = "CONNECTING"
	ContactStateConnected       ContactState = "CONNECTED"
	ContactStateConnectedOnhold ContactState = "CONNECTED_ONHOLD"
	ContactStateMissed          ContactState = "MISSED"
	ContactStateError           ContactState = "ERROR"
	ContactStateEnded           ContactState = "ENDED"
	ContactStateRejected        ContactState = "REJECTED"
)

type ControlPlaneTagFilter struct {

	// A list of conditions which would be applied together with an AND condition.
	AndConditions []TagCondition

	// A list of conditions which would be applied together with an OR condition.
	OrConditions [][]TagCondition

	// A leaf node condition which can be used to specify a tag condition.
	TagCondition *TagCondition
	// contains filtered or unexported fields
}

type Credentials struct {

	// An access token generated for a federated user to access Amazon Connect.
	AccessToken *string

	// A token generated with an expiration time for the session a user is logged in
	// to Amazon Connect.
	AccessTokenExpiration *time.Time

	// Renews a token generated for a user to access the Amazon Connect instance.
	RefreshToken *string

	// Renews the expiration timer for a generated token.
	RefreshTokenExpiration *time.Time
	// contains filtered or unexported fields
}

type CrossChannelBehavior struct {

	// Specifies the other channels that can be routed to an agent handling their
	// current channel.
	//
	// This member is required.
	BehaviorType BehaviorType
	// contains filtered or unexported fields
}

type CurrentMetric struct {

	// The name of the metric.
	Name CurrentMetricName

	// The unit for the metric.
	Unit Unit
	// contains filtered or unexported fields
}

type CurrentMetricData struct {

	// Information about the metric.
	Metric *CurrentMetric

	// The value of the metric.
	Value *float64
	// contains filtered or unexported fields
}

type CurrentMetricName string

const (
	CurrentMetricNameAgentsOnline           CurrentMetricName = "AGENTS_ONLINE"
	CurrentMetricNameAgentsAvailable        CurrentMetricName = "AGENTS_AVAILABLE"
	CurrentMetricNameAgentsOnCall           CurrentMetricName = "AGENTS_ON_CALL"
	CurrentMetricNameAgentsNonProductive    CurrentMetricName = "AGENTS_NON_PRODUCTIVE"
	CurrentMetricNameAgentsAfterContactWork CurrentMetricName = "AGENTS_AFTER_CONTACT_WORK"
	CurrentMetricNameAgentsError            CurrentMetricName = "AGENTS_ERROR"
	CurrentMetricNameAgentsStaffed          CurrentMetricName = "AGENTS_STAFFED"
	CurrentMetricNameContactsInQueue        CurrentMetricName = "CONTACTS_IN_QUEUE"
	CurrentMetricNameOldestContactAge       CurrentMetricName = "OLDEST_CONTACT_AGE"
	CurrentMetricNameContactsScheduled      CurrentMetricName = "CONTACTS_SCHEDULED"
	CurrentMetricNameAgentsOnContact        CurrentMetricName = "AGENTS_ON_CONTACT"
	CurrentMetricNameSlotsActive            CurrentMetricName = "SLOTS_ACTIVE"
	CurrentMetricNameSlotsAvailable         CurrentMetricName = "SLOTS_AVAILABLE"
)

type CurrentMetricResult struct {

	// The set of metrics.
	Collections []CurrentMetricData

	// The dimensions for the metrics.
	Dimensions *Dimensions
	// contains filtered or unexported fields
}

type CurrentMetricSortCriteria struct {

	// The current metric names.
	SortByMetric CurrentMetricName

	// The way to sort.
	SortOrder SortOrder
	// contains filtered or unexported fields
}

type DateReference struct {

	// Identifier of the date reference.
	Name *string

	// A valid date.
	Value *string
	// contains filtered or unexported fields
}

type DefaultVocabulary struct {

	// The identifier of the Amazon Connect instance. You can find the instance ID (https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html)
	// in the Amazon Resource Name (ARN) of the instance.
	//
	// This member is required.
	InstanceId *string

	// The language code of the vocabulary entries. For a list of languages and their
	// corresponding language codes, see What is Amazon Transcribe? (https://docs.aws.amazon.com/transcribe/latest/dg/transcribe-whatis.html)
	//
	// This member is required.
	LanguageCode VocabularyLanguageCode

	// The identifier of the custom vocabulary.
	//
	// This member is required.
	VocabularyId *string

	// A unique name of the custom vocabulary.
	//
	// This member is required.
	VocabularyName *string
	// contains filtered or unexported fields
}

type DestinationNotAllowedException struct {
	Message *string

	ErrorCodeOverride *string
	// contains filtered or unexported fields
}

type Dimensions struct {

	// The channel used for grouping and filters.
	Channel Channel

	// Information about the queue for which metrics are returned.
	Queue *QueueReference

	// Information about the routing profile assigned to the user.
	RoutingProfile *RoutingProfileReference
	// contains filtered or unexported fields
}

type DirectoryType string

const (
	DirectoryTypeSaml              DirectoryType = "SAML"
	DirectoryTypeConnectManaged    DirectoryType = "CONNECT_MANAGED"
	DirectoryTypeExistingDirectory DirectoryType = "EXISTING_DIRECTORY"
)

type Distribution struct {

	// The percentage of the traffic that is distributed, in increments of 10.
	//
	// This member is required.
	Percentage int32

	// The Amazon Web Services Region where the traffic is distributed.
	//
	// This member is required.
	Region *string
	// contains filtered or unexported fields
}

type DuplicateResourceException struct {
	Message *string

	ErrorCodeOverride *string
	// contains filtered or unexported fields
}

type EmailReference struct {

	// Identifier of the email reference.
	Name *string

	// A valid email address.
	Value *string
	// contains filtered or unexported fields
}

type EncryptionConfig struct {

	// The type of encryption.
	//
	// This member is required.
	EncryptionType EncryptionType

	// The full ARN of the encryption key. Be sure to provide the full ARN of the
	// encryption key, not just the ID. Amazon Connect supports only KMS keys with the
	// default key spec of SYMMETRIC_DEFAULT (https://docs.aws.amazon.com/kms/latest/developerguide/asymmetric-key-specs.html#key-spec-symmetric-default)
	// .
	//
	// This member is required.
	KeyId *string
	// contains filtered or unexported fields
}

type EncryptionType string

const (
	EncryptionTypeKms EncryptionType = "KMS"
)

type Evaluation struct {

	// A map of question identifiers to answer value.
	//
	// This member is required.
	Answers map[string]EvaluationAnswerOutput

	// The timestamp for when the evaluation was created.
	//
	// This member is required.
	CreatedTime *time.Time

	// The Amazon Resource Name (ARN) for the contact evaluation resource.
	//
	// This member is required.
	EvaluationArn *string

	// A unique identifier for the contact evaluation.
	//
	// This member is required.
	EvaluationId *string

	// The timestamp for when the evaluation was last updated.
	//
	// This member is required.
	LastModifiedTime *time.Time

	// Metadata about the contact evaluation.
	//
	// This member is required.
	Metadata *EvaluationMetadata

	// A map of question identifiers to note value.
	//
	// This member is required.
	Notes map[string]EvaluationNote

	// The status of the contact evaluation.
	//
	// This member is required.
	Status EvaluationStatus

	// A map of item (section or question) identifiers to score value.
	Scores map[string]EvaluationScore

	// The tags used to organize, track, or control access for this resource. For
	// example, { "tags": {"key1":"value1", "key2":"value2"} }.
	Tags map[string]string
	// contains filtered or unexported fields
}

type EvaluationAnswerData interface {
	// contains filtered or unexported methods
}

type EvaluationAnswerDataMemberNotApplicable struct {
	Value bool
	// contains filtered or unexported fields
}

type EvaluationAnswerDataMemberNumericValue struct {
	Value float64
	// contains filtered or unexported fields
}

type EvaluationAnswerDataMemberStringValue struct {
	Value string
	// contains filtered or unexported fields
}

type EvaluationAnswerInput struct {

	// The value for an answer in a contact evaluation.
	Value EvaluationAnswerData
	// contains filtered or unexported fields
}

type EvaluationAnswerOutput struct {

	// The system suggested value for an answer in a contact evaluation.
	SystemSuggestedValue EvaluationAnswerData

	// The value for an answer in a contact evaluation.
	Value EvaluationAnswerData
	// contains filtered or unexported fields
}

type EvaluationForm struct {

	// The Amazon Resource Name (ARN) of the user who created the evaluation form.
	//
	// This member is required.
	CreatedBy *string

	// The timestamp for when the evaluation form was created.
	//
	// This member is required.
	CreatedTime *time.Time

	// The Amazon Resource Name (ARN) for the evaluation form resource.
	//
	// This member is required.
	EvaluationFormArn *string

	// The unique identifier for the evaluation form.
	//
	// This member is required.
	EvaluationFormId *string

	// A version of the evaluation form.
	//
	// This member is required.
	EvaluationFormVersion *int32

	// Items that are part of the evaluation form. The total number of sections and
	// questions must not exceed 100 each. Questions must be contained in a section.
	//
	// This member is required.
	Items []EvaluationFormItem

	// The Amazon Resource Name (ARN) of the user who last updated the evaluation form.
	//
	// This member is required.
	LastModifiedBy *string

	// The timestamp for when the evaluation form was last updated.
	//
	// This member is required.
	LastModifiedTime *time.Time

	// The flag indicating whether the evaluation form is locked for changes.
	//
	// This member is required.
	Locked bool

	// The status of the evaluation form.
	//
	// This member is required.
	Status EvaluationFormVersionStatus

	// A title of the evaluation form.
	//
	// This member is required.
	Title *string

	// The description of the evaluation form.
	Description *string

	// A scoring strategy of the evaluation form.
	ScoringStrategy *EvaluationFormScoringStrategy

	// The tags used to organize, track, or control access for this resource. For
	// example, { "tags": {"key1":"value1", "key2":"value2"} }.
	Tags map[string]string
	// contains filtered or unexported fields
}

type EvaluationFormContent struct {

	// The Amazon Resource Name (ARN) for the evaluation form resource.
	//
	// This member is required.
	EvaluationFormArn *string

	// The unique identifier for the evaluation form.
	//
	// This member is required.
	EvaluationFormId *string

	// A version of the evaluation form.
	//
	// This member is required.
	EvaluationFormVersion *int32

	// Items that are part of the evaluation form. The total number of sections and
	// questions must not exceed 100 each. Questions must be contained in a section.
	//
	// This member is required.
	Items []EvaluationFormItem

	// A title of the evaluation form.
	//
	// This member is required.
	Title *string

	// The description of the evaluation form.
	Description *string

	// A scoring strategy of the evaluation form.
	ScoringStrategy *EvaluationFormScoringStrategy
	// contains filtered or unexported fields
}

type EvaluationFormItem interface {
	// contains filtered or unexported methods
}

type EvaluationFormItemMemberQuestion struct {
	Value EvaluationFormQuestion
	// contains filtered or unexported fields
}

type EvaluationFormItemMemberSection struct {
	Value EvaluationFormSection
	// contains filtered or unexported fields
}

type EvaluationFormNumericQuestionAutomation interface {
	// contains filtered or unexported methods
}

type EvaluationFormNumericQuestionAutomationMemberPropertyValue struct {
	Value NumericQuestionPropertyValueAutomation
	// contains filtered or unexported fields
}

type EvaluationFormNumericQuestionOption struct {

	// The maximum answer value of the range option.
	//
	// This member is required.
	MaxValue int32

	// The minimum answer value of the range option.
	//
	// This member is required.
	MinValue int32

	// The flag to mark the option as automatic fail. If an automatic fail answer is
	// provided, the overall evaluation gets a score of 0.
	AutomaticFail bool

	// The score assigned to answer values within the range option.
	Score int32
	// contains filtered or unexported fields
}

type EvaluationFormNumericQuestionProperties struct {

	// The maximum answer value.
	//
	// This member is required.
	MaxValue int32

	// The minimum answer value.
	//
	// This member is required.
	MinValue int32

	// The automation properties of the numeric question.
	Automation EvaluationFormNumericQuestionAutomation

	// The scoring options of the numeric question.
	Options []EvaluationFormNumericQuestionOption
	// contains filtered or unexported fields
}

type EvaluationFormQuestion struct {

	// The type of the question.
	//
	// This member is required.
	QuestionType EvaluationFormQuestionType

	// The identifier of the question. An identifier must be unique within the
	// evaluation form.
	//
	// This member is required.
	RefId *string

	// The title of the question.
	//
	// This member is required.
	Title *string

	// The instructions of the section.
	Instructions *string

	// The flag to enable not applicable answers to the question.
	NotApplicableEnabled bool

	// The properties of the type of question. Text questions do not have to define
	// question type properties.
	QuestionTypeProperties EvaluationFormQuestionTypeProperties

	// The scoring weight of the section.
	Weight float64
	// contains filtered or unexported fields
}

type EvaluationFormQuestionType string

const (
	EvaluationFormQuestionTypeText         EvaluationFormQuestionType = "TEXT"
	EvaluationFormQuestionTypeSingleselect EvaluationFormQuestionType = "SINGLESELECT"
	EvaluationFormQuestionTypeNumeric      EvaluationFormQuestionType = "NUMERIC"
)

type EvaluationFormQuestionTypeProperties interface {
	// contains filtered or unexported methods
}

type EvaluationFormQuestionTypePropertiesMemberNumeric struct {
	Value EvaluationFormNumericQuestionProperties
	// contains filtered or unexported fields
}

type EvaluationFormQuestionTypePropertiesMemberSingleSelect struct {
	Value EvaluationFormSingleSelectQuestionProperties
	// contains filtered or unexported fields
}

type EvaluationFormScoringMode string

const (
	EvaluationFormScoringModeQuestionOnly EvaluationFormScoringMode = "QUESTION_ONLY"
	EvaluationFormScoringModeSectionOnly  EvaluationFormScoringMode = "SECTION_ONLY"
)

type EvaluationFormScoringStatus string

const (
	EvaluationFormScoringStatusEnabled  EvaluationFormScoringStatus = "ENABLED"
	EvaluationFormScoringStatusDisabled EvaluationFormScoringStatus = "DISABLED"
)

type EvaluationFormScoringStrategy struct {

	// The scoring mode of the evaluation form.
	//
	// This member is required.
	Mode EvaluationFormScoringMode

	// The scoring status of the evaluation form.
	//
	// This member is required.
	Status EvaluationFormScoringStatus
	// contains filtered or unexported fields
}

type EvaluationFormSection struct {

	// The items of the section.
	//
	// This member is required.
	Items []EvaluationFormItem

	// The identifier of the section. An identifier must be unique within the
	// evaluation form.
	//
	// This member is required.
	RefId *string

	// The title of the section.
	//
	// This member is required.
	Title *string

	// The instructions of the section.
	Instructions *string

	// The scoring weight of the section.
	Weight float64
	// contains filtered or unexported fields
}

type EvaluationFormSingleSelectQuestionAutomation struct {

	// The automation options of the single select question.
	//
	// This member is required.
	Options []EvaluationFormSingleSelectQuestionAutomationOption

	// The identifier of the default answer option, when none of the automation
	// options match the criteria.
	DefaultOptionRefId *string
	// contains filtered or unexported fields
}

type EvaluationFormSingleSelectQuestionAutomationOption interface {
	// contains filtered or unexported methods
}

type EvaluationFormSingleSelectQuestionAutomationOptionMemberRuleCategory struct {
	Value SingleSelectQuestionRuleCategoryAutomation
	// contains filtered or unexported fields
}

type EvaluationFormSingleSelectQuestionDisplayMode string

const (
	EvaluationFormSingleSelectQuestionDisplayModeDropdown EvaluationFormSingleSelectQuestionDisplayMode = "DROPDOWN"
	EvaluationFormSingleSelectQuestionDisplayModeRadio    EvaluationFormSingleSelectQuestionDisplayMode = "RADIO"
)

type EvaluationFormSingleSelectQuestionOption struct {

	// The identifier of the answer option. An identifier must be unique within the
	// question.
	//
	// This member is required.
	RefId *string

	// The title of the answer option.
	//
	// This member is required.
	Text *string

	// The flag to mark the option as automatic fail. If an automatic fail answer is
	// provided, the overall evaluation gets a score of 0.
	AutomaticFail bool

	// The score assigned to the answer option.
	Score int32
	// contains filtered or unexported fields
}

type EvaluationFormSingleSelectQuestionProperties struct {

	// The answer options of the single select question.
	//
	// This member is required.
	Options []EvaluationFormSingleSelectQuestionOption

	// The display mode of the single select question.
	Automation *EvaluationFormSingleSelectQuestionAutomation

	// The display mode of the single select question.
	DisplayAs EvaluationFormSingleSelectQuestionDisplayMode
	// contains filtered or unexported fields
}

type EvaluationFormSummary struct {

	// The Amazon Resource Name (ARN) of the user who created the evaluation form.
	//
	// This member is required.
	CreatedBy *string

	// The timestamp for when the evaluation form was created.
	//
	// This member is required.
	CreatedTime *time.Time

	// The Amazon Resource Name (ARN) for the evaluation form resource.
	//
	// This member is required.
	EvaluationFormArn *string

	// The unique identifier for the evaluation form.
	//
	// This member is required.
	EvaluationFormId *string

	// The Amazon Resource Name (ARN) of the user who last updated the evaluation form.
	//
	// This member is required.
	LastModifiedBy *string

	// The timestamp for when the evaluation form was last updated.
	//
	// This member is required.
	LastModifiedTime *time.Time

	// The version number of the latest evaluation form version.
	//
	// This member is required.
	LatestVersion *int32

	// A title of the evaluation form.
	//
	// This member is required.
	Title *string

	// The version of the active evaluation form version.
	ActiveVersion *int32

	// The Amazon Resource Name (ARN) of the user who last activated the evaluation
	// form.
	LastActivatedBy *string

	// The timestamp for when the evaluation form was last activated.
	LastActivatedTime *time.Time
	// contains filtered or unexported fields
}

type EvaluationFormVersionStatus string

const (
	EvaluationFormVersionStatusDraft  EvaluationFormVersionStatus = "DRAFT"
	EvaluationFormVersionStatusActive EvaluationFormVersionStatus = "ACTIVE"
)

type EvaluationFormVersionSummary struct {

	// The Amazon Resource Name (ARN) of the user who created the evaluation form.
	//
	// This member is required.
	CreatedBy *string

	// The timestamp for when the evaluation form was created.
	//
	// This member is required.
	CreatedTime *time.Time

	// The Amazon Resource Name (ARN) for the evaluation form resource.
	//
	// This member is required.
	EvaluationFormArn *string

	// The unique identifier for the evaluation form.
	//
	// This member is required.
	EvaluationFormId *string

	// A version of the evaluation form.
	//
	// This member is required.
	EvaluationFormVersion *int32

	// The Amazon Resource Name (ARN) of the user who last updated the evaluation form.
	//
	// This member is required.
	LastModifiedBy *string

	// The timestamp for when the evaluation form was last updated.
	//
	// This member is required.
	LastModifiedTime *time.Time

	// The flag indicating whether the evaluation form is locked for changes.
	//
	// This member is required.
	Locked bool

	// The status of the evaluation form.
	//
	// This member is required.
	Status EvaluationFormVersionStatus
	// contains filtered or unexported fields
}

type EvaluationMetadata struct {

	// The identifier of the contact in this instance of Amazon Connect.
	//
	// This member is required.
	ContactId *string

	// The Amazon Resource Name (ARN) of the user who last updated the evaluation.
	//
	// This member is required.
	EvaluatorArn *string

	// The identifier of the agent who performed the contact.
	ContactAgentId *string

	// The overall score of the contact evaluation.
	Score *EvaluationScore
	// contains filtered or unexported fields
}

type EvaluationNote struct {

	// The note for an item (section or question) in a contact evaluation.
	Value *string
	// contains filtered or unexported fields
}

type EvaluationScore struct {

	// The flag that marks the item as automatic fail. If the item or a child item
	// gets an automatic fail answer, this flag will be true.
	AutomaticFail bool

	// The flag to mark the item as not applicable for scoring.
	NotApplicable bool

	// The score percentage for an item in a contact evaluation.
	Percentage float64
	// contains filtered or unexported fields
}

type EvaluationStatus string

const (
	EvaluationStatusDraft     EvaluationStatus = "DRAFT"
	EvaluationStatusSubmitted EvaluationStatus = "SUBMITTED"
)

type EvaluationSummary struct {

	// The timestamp for when the evaluation was created.
	//
	// This member is required.
	CreatedTime *time.Time

	// The Amazon Resource Name (ARN) for the contact evaluation resource.
	//
	// This member is required.
	EvaluationArn *string

	// The unique identifier for the evaluation form.
	//
	// This member is required.
	EvaluationFormId *string

	// A title of the evaluation form.
	//
	// This member is required.
	EvaluationFormTitle *string

	// A unique identifier for the contact evaluation.
	//
	// This member is required.
	EvaluationId *string

	// The Amazon Resource Name (ARN) of the user who last updated the evaluation.
	//
	// This member is required.
	EvaluatorArn *string

	// The timestamp for when the evaluation was last updated.
	//
	// This member is required.
	LastModifiedTime *time.Time

	// The status of the contact evaluation.
	//
	// This member is required.
	Status EvaluationStatus

	// The overall score of the contact evaluation.
	Score *EvaluationScore
	// contains filtered or unexported fields
}

type EventBridgeActionDefinition struct {

	// The name.
	//
	// This member is required.
	Name *string
	// contains filtered or unexported fields
}

type EventSourceName string

const (
	EventSourceNameOnPostCallAnalysisAvailable     EventSourceName = "OnPostCallAnalysisAvailable"
	EventSourceNameOnRealTimeCallAnalysisAvailable EventSourceName = "OnRealTimeCallAnalysisAvailable"
	EventSourceNameOnPostChatAnalysisAvailable     EventSourceName = "OnPostChatAnalysisAvailable"
	EventSourceNameOnZendeskTicketCreate           EventSourceName = "OnZendeskTicketCreate"
	EventSourceNameOnZendeskTicketStatusUpdate     EventSourceName = "OnZendeskTicketStatusUpdate"
	EventSourceNameOnSalesforceCaseCreate          EventSourceName = "OnSalesforceCaseCreate"
	EventSourceNameOnContactEvaluationSubmit       EventSourceName = "OnContactEvaluationSubmit"
)

type FilterV2 struct {

	// The key to use for filtering data. For example, QUEUE , ROUTING_PROFILE, AGENT ,
	// CHANNEL , AGENT_HIERARCHY_LEVEL_ONE , AGENT_HIERARCHY_LEVEL_TWO ,
	// AGENT_HIERARCHY_LEVEL_THREE , AGENT_HIERARCHY_LEVEL_FOUR ,
	// AGENT_HIERARCHY_LEVEL_FIVE . There must be at least 1 key and a maximum 5 keys.
	FilterKey *string

	// The identifiers to use for filtering data. For example, if you have a filter
	// key of QUEUE , you would add queue IDs or ARNs in FilterValues .
	FilterValues []string
	// contains filtered or unexported fields
}

type Filters struct {

	// The channel to use to filter the metrics.
	Channels []Channel

	// The queues to use to filter the metrics. You should specify at least one queue,
	// and can specify up to 100 queues per request. The GetCurrentMetricsData API in
	// particular requires a queue when you include a Filter in your request.
	Queues []string

	// A list of up to 100 routing profile IDs or ARNs.
	RoutingProfiles []string
	// contains filtered or unexported fields
}

type Grouping string

const (
	GroupingQueue          Grouping = "QUEUE"
	GroupingChannel        Grouping = "CHANNEL"
	GroupingRoutingProfile Grouping = "ROUTING_PROFILE"
)

type HierarchyGroup struct {

	// The Amazon Resource Name (ARN) of the hierarchy group.
	Arn *string

	// Information about the levels in the hierarchy group.
	HierarchyPath *HierarchyPath

	// The identifier of the hierarchy group.
	Id *string

	// The identifier of the level in the hierarchy group.
	LevelId *string

	// The name of the hierarchy group.
	Name *string

	// The tags used to organize, track, or control access for this resource. For
	// example, { "tags": {"key1":"value1", "key2":"value2"} }.
	Tags map[string]string
	// contains filtered or unexported fields
}

type HierarchyGroupCondition struct {

	// The type of hierarchy group match.
	HierarchyGroupMatchType HierarchyGroupMatchType

	// The value in the hierarchy group condition.
	Value *string
	// contains filtered or unexported fields
}

type HierarchyGroupMatchType string

const (
	HierarchyGroupMatchTypeExact           HierarchyGroupMatchType = "EXACT"
	HierarchyGroupMatchTypeWithChildGroups HierarchyGroupMatchType = "WITH_CHILD_GROUPS"
)

type HierarchyGroupSummary struct {

	// The Amazon Resource Name (ARN) of the hierarchy group.
	Arn *string

	// The identifier of the hierarchy group.
	Id *string

	// The name of the hierarchy group.
	Name *string
	// contains filtered or unexported fields
}

type HierarchyGroupSummaryReference struct {

	// The Amazon Resource Name (ARN) for the hierarchy group.
	Arn *string

	// The unique identifier for the hierarchy group.
	Id *string
	// contains filtered or unexported fields
}

type HierarchyLevel struct {

	// The Amazon Resource Name (ARN) of the hierarchy level.
	Arn *string

	// The identifier of the hierarchy level.
	Id *string

	// The name of the hierarchy level.
	Name *string
	// contains filtered or unexported fields
}

type HierarchyLevelUpdate struct {

	// The name of the user hierarchy level. Must not be more than 50 characters.
	//
	// This member is required.
	Name *string
	// contains filtered or unexported fields
}

type HierarchyPath struct {

	// Information about level five.
	LevelFive *HierarchyGroupSummary

	// Information about level four.
	LevelFour *HierarchyGroupSummary

	// Information about level one.
	LevelOne *HierarchyGroupSummary

	// Information about level three.
	LevelThree *HierarchyGroupSummary

	// Information about level two.
	LevelTwo *HierarchyGroupSummary
	// contains filtered or unexported fields
}

type HierarchyPathReference struct {

	// Information about level five.
	LevelFive *HierarchyGroupSummaryReference

	// Information about level four.
	LevelFour *HierarchyGroupSummaryReference

	// Information about level one.
	LevelOne *HierarchyGroupSummaryReference

	// Information about level three.
	LevelThree *HierarchyGroupSummaryReference

	// Information about level two.
	LevelTwo *HierarchyGroupSummaryReference
	// contains filtered or unexported fields
}

type HierarchyStructure struct {

	// Information about level five.
	LevelFive *HierarchyLevel

	// Information about level four.
	LevelFour *HierarchyLevel

	// Information about level one.
	LevelOne *HierarchyLevel

	// Information about level three.
	LevelThree *HierarchyLevel

	// Information about level two.
	LevelTwo *HierarchyLevel
	// contains filtered or unexported fields
}

type HierarchyStructureUpdate struct {

	// The update for level five.
	LevelFive *HierarchyLevelUpdate

	// The update for level four.
	LevelFour *HierarchyLevelUpdate

	// The update for level one.
	LevelOne *HierarchyLevelUpdate

	// The update for level three.
	LevelThree *HierarchyLevelUpdate

	// The update for level two.
	LevelTwo *HierarchyLevelUpdate
	// contains filtered or unexported fields
}

type HistoricalMetric struct {

	// The name of the metric.
	Name HistoricalMetricName

	// The statistic for the metric.
	Statistic Statistic

	// The threshold for the metric, used with service level metrics.
	Threshold *Threshold

	// The unit for the metric.
	Unit Unit
	// contains filtered or unexported fields
}

type HistoricalMetricData struct {

	// Information about the metric.
	Metric *HistoricalMetric

	// The value of the metric.
	Value *float64
	// contains filtered or unexported fields
}

type HistoricalMetricName string

const (
	HistoricalMetricNameContactsQueued                  HistoricalMetricName = "CONTACTS_QUEUED"
	HistoricalMetricNameContactsHandled                 HistoricalMetricName = "CONTACTS_HANDLED"
	HistoricalMetricNameContactsAbandoned               HistoricalMetricName = "CONTACTS_ABANDONED"
	HistoricalMetricNameContactsConsulted               HistoricalMetricName = "CONTACTS_CONSULTED"
	HistoricalMetricNameContactsAgentHungUpFirst        HistoricalMetricName = "CONTACTS_AGENT_HUNG_UP_FIRST"
	HistoricalMetricNameContactsHandledIncoming         HistoricalMetricName = "CONTACTS_HANDLED_INCOMING"
	HistoricalMetricNameContactsHandledOutbound         HistoricalMetricName = "CONTACTS_HANDLED_OUTBOUND"
	HistoricalMetricNameContactsHoldAbandons            HistoricalMetricName = "CONTACTS_HOLD_ABANDONS"
	HistoricalMetricNameContactsTransferredIn           HistoricalMetricName = "CONTACTS_TRANSFERRED_IN"
	HistoricalMetricNameContactsTransferredOut          HistoricalMetricName = "CONTACTS_TRANSFERRED_OUT"
	HistoricalMetricNameContactsTransferredInFromQueue  HistoricalMetricName = "CONTACTS_TRANSFERRED_IN_FROM_QUEUE"
	HistoricalMetricNameContactsTransferredOutFromQueue HistoricalMetricName = "CONTACTS_TRANSFERRED_OUT_FROM_QUEUE"
	HistoricalMetricNameContactsMissed                  HistoricalMetricName = "CONTACTS_MISSED"
	HistoricalMetricNameCallbackContactsHandled         HistoricalMetricName = "CALLBACK_CONTACTS_HANDLED"
	HistoricalMetricNameApiContactsHandled              HistoricalMetricName = "API_CONTACTS_HANDLED"
	HistoricalMetricNameOccupancy                       HistoricalMetricName = "OCCUPANCY"
	HistoricalMetricNameHandleTime                      HistoricalMetricName = "HANDLE_TIME"
	HistoricalMetricNameAfterContactWorkTime            HistoricalMetricName = "AFTER_CONTACT_WORK_TIME"
	HistoricalMetricNameQueuedTime                      HistoricalMetricName = "QUEUED_TIME"
	HistoricalMetricNameAbandonTime                     HistoricalMetricName = "ABANDON_TIME"
	HistoricalMetricNameQueueAnswerTime                 HistoricalMetricName = "QUEUE_ANSWER_TIME"
	HistoricalMetricNameHoldTime                        HistoricalMetricName = "HOLD_TIME"
	HistoricalMetricNameInteractionTime                 HistoricalMetricName = "INTERACTION_TIME"
	HistoricalMetricNameInteractionAndHoldTime          HistoricalMetricName = "INTERACTION_AND_HOLD_TIME"
	HistoricalMetricNameServiceLevel                    HistoricalMetricName = "SERVICE_LEVEL"
)

type HistoricalMetricResult struct {

	// The set of metrics.
	Collections []HistoricalMetricData

	// The dimension for the metrics.
	Dimensions *Dimensions
	// contains filtered or unexported fields
}

type HoursOfOperation struct {

	// Configuration information for the hours of operation.
	Config []HoursOfOperationConfig

	// The description for the hours of operation.
	Description *string

	// The Amazon Resource Name (ARN) for the hours of operation.
	HoursOfOperationArn *string

	// The identifier for the hours of operation.
	HoursOfOperationId *string

	// The name for the hours of operation.
	Name *string

	// The tags used to organize, track, or control access for this resource. For
	// example, { "tags": {"key1":"value1", "key2":"value2"} }.
	Tags map[string]string

	// The time zone for the hours of operation.
	TimeZone *string
	// contains filtered or unexported fields
}

type HoursOfOperationConfig struct {

	// The day that the hours of operation applies to.
	//
	// This member is required.
	Day HoursOfOperationDays

	// The end time that your contact center closes.
	//
	// This member is required.
	EndTime *HoursOfOperationTimeSlice

	// The start time that your contact center opens.
	//
	// This member is required.
	StartTime *HoursOfOperationTimeSlice
	// contains filtered or unexported fields
}

type HoursOfOperationDays string

const (
	HoursOfOperationDaysSunday    HoursOfOperationDays = "SUNDAY"
	HoursOfOperationDaysMonday    HoursOfOperationDays = "MONDAY"
	HoursOfOperationDaysTuesday   HoursOfOperationDays = "TUESDAY"
	HoursOfOperationDaysWednesday HoursOfOperationDays = "WEDNESDAY"
	HoursOfOperationDaysThursday  HoursOfOperationDays = "THURSDAY"
	HoursOfOperationDaysFriday    HoursOfOperationDays = "FRIDAY"
	HoursOfOperationDaysSaturday  HoursOfOperationDays = "SATURDAY"
)

type HoursOfOperationSearchCriteria struct {

	// A list of conditions which would be applied together with an AND condition.
	AndConditions []HoursOfOperationSearchCriteria

	// A list of conditions which would be applied together with an OR condition.
	OrConditions []HoursOfOperationSearchCriteria

	// A leaf node condition which can be used to specify a string condition. The
	// currently supported values for FieldName are name , description , timezone , and
	// resourceID .
	StringCondition *StringCondition
	// contains filtered or unexported fields
}

type HoursOfOperationSearchFilter struct {

	// An object that can be used to specify Tag conditions inside the SearchFilter .
	// This accepts an OR of AND (List of List) input where:
	//   - Top level list specifies conditions that need to be applied with OR operator
	//   - Inner list specifies conditions that need to be applied with AND operator.
	TagFilter *ControlPlaneTagFilter
	// contains filtered or unexported fields
}

type HoursOfOperationSummary struct {

	// The Amazon Resource Name (ARN) of the hours of operation.
	Arn *string

	// The identifier of the hours of operation.
	Id *string

	// The name of the hours of operation.
	Name *string
	// contains filtered or unexported fields
}

type HoursOfOperationTimeSlice struct {

	// The hours.
	//
	// This member is required.
	Hours *int32

	// The minutes.
	//
	// This member is required.
	Minutes *int32
	// contains filtered or unexported fields
}

type IdempotencyException struct {
	Message *string

	ErrorCodeOverride *string
	// contains filtered or unexported fields
}

type Instance struct {

	// The Amazon Resource Name (ARN) of the instance.
	Arn *string

	// When the instance was created.
	CreatedTime *time.Time

	// The identifier of the Amazon Connect instance. You can find the instance ID (https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html)
	// in the Amazon Resource Name (ARN) of the instance.
	Id *string

	// The identity management type.
	IdentityManagementType DirectoryType

	// Whether inbound calls are enabled.
	InboundCallsEnabled *bool

	// This URL allows contact center users to access the Amazon Connect admin website.
	InstanceAccessUrl *string

	// The alias of instance.
	InstanceAlias *string

	// The state of the instance.
	InstanceStatus InstanceStatus

	// Whether outbound calls are enabled.
	OutboundCallsEnabled *bool

	// The service role of the instance.
	ServiceRole *string

	// Relevant details why the instance was not successfully created.
	StatusReason *InstanceStatusReason
	// contains filtered or unexported fields
}

type InstanceAttributeType string

const (
	InstanceAttributeTypeInboundCalls              InstanceAttributeType = "INBOUND_CALLS"
	InstanceAttributeTypeOutboundCalls             InstanceAttributeType = "OUTBOUND_CALLS"
	InstanceAttributeTypeContactflowLogs           InstanceAttributeType = "CONTACTFLOW_LOGS"
	InstanceAttributeTypeContactLens               InstanceAttributeType = "CONTACT_LENS"
	InstanceAttributeTypeAutoResolveBestVoices     InstanceAttributeType = "AUTO_RESOLVE_BEST_VOICES"
	InstanceAttributeTypeUseCustomTtsVoices        InstanceAttributeType = "USE_CUSTOM_TTS_VOICES"
	InstanceAttributeTypeEarlyMedia                InstanceAttributeType = "EARLY_MEDIA"
	InstanceAttributeTypeMultiPartyConference      InstanceAttributeType = "MULTI_PARTY_CONFERENCE"
	InstanceAttributeTypeHighVolumeOutbound        InstanceAttributeType = "HIGH_VOLUME_OUTBOUND"
	InstanceAttributeTypeEnhancedContactMonitoring InstanceAttributeType = "ENHANCED_CONTACT_MONITORING"
)

type InstanceStatus string

const (
	InstanceStatusCreationInProgress InstanceStatus = "CREATION_IN_PROGRESS"
	InstanceStatusActive             InstanceStatus = "ACTIVE"
	InstanceStatusCreationFailed     InstanceStatus = "CREATION_FAILED"
)

type InstanceStatusReason struct {

	// The message.
	Message *string
	// contains filtered or unexported fields
}

type InstanceStorageConfig struct {

	// A valid storage type.
	//
	// This member is required.
	StorageType StorageType

	// The existing association identifier that uniquely identifies the resource type
	// and storage config for the given instance ID.
	AssociationId *string

	// The configuration of the Kinesis Firehose delivery stream.
	KinesisFirehoseConfig *KinesisFirehoseConfig

	// The configuration of the Kinesis data stream.
	KinesisStreamConfig *KinesisStreamConfig

	// The configuration of the Kinesis video stream.
	KinesisVideoStreamConfig *KinesisVideoStreamConfig

	// The S3 bucket configuration.
	S3Config *S3Config
	// contains filtered or unexported fields
}

type InstanceStorageResourceType string

const (
	InstanceStorageResourceTypeChatTranscripts                 InstanceStorageResourceType = "CHAT_TRANSCRIPTS"
	InstanceStorageResourceTypeCallRecordings                  InstanceStorageResourceType = "CALL_RECORDINGS"
	InstanceStorageResourceTypeScheduledReports                InstanceStorageResourceType = "SCHEDULED_REPORTS"
	InstanceStorageResourceTypeMediaStreams                    InstanceStorageResourceType = "MEDIA_STREAMS"
	InstanceStorageResourceTypeContactTraceRecords             InstanceStorageResourceType = "CONTACT_TRACE_RECORDS"
	InstanceStorageResourceTypeAgentEvents                     InstanceStorageResourceType = "AGENT_EVENTS"
	InstanceStorageResourceTypeRealTimeContactAnalysisSegments InstanceStorageResourceType = "REAL_TIME_CONTACT_ANALYSIS_SEGMENTS"
	InstanceStorageResourceTypeAttachments                     InstanceStorageResourceType = "ATTACHMENTS"
	InstanceStorageResourceTypeContactEvaluations              InstanceStorageResourceType = "CONTACT_EVALUATIONS"
	InstanceStorageResourceTypeScreenRecordings                InstanceStorageResourceType = "SCREEN_RECORDINGS"
)

type InstanceSummary struct {

	// The Amazon Resource Name (ARN) of the instance.
	Arn *string

	// When the instance was created.
	CreatedTime *time.Time

	// The identifier of the instance.
	Id *string

	// The identity management type of the instance.
	IdentityManagementType DirectoryType

	// Whether inbound calls are enabled.
	InboundCallsEnabled *bool

	// This URL allows contact center users to access the Amazon Connect admin website.
	InstanceAccessUrl *string

	// The alias of the instance.
	InstanceAlias *string

	// The state of the instance.
	InstanceStatus InstanceStatus

	// Whether outbound calls are enabled.
	OutboundCallsEnabled *bool

	// The service role of the instance.
	ServiceRole *string
	// contains filtered or unexported fields
}

type IntegrationAssociationSummary struct {

	// The identifier of the Amazon Connect instance. You can find the instance ID (https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html)
	// in the Amazon Resource Name (ARN) of the instance.
	InstanceId *string

	// The Amazon Resource Name (ARN) for the AppIntegration.
	IntegrationArn *string

	// The Amazon Resource Name (ARN) for the AppIntegration association.
	IntegrationAssociationArn *string

	// The identifier for the AppIntegration association.
	IntegrationAssociationId *string

	// The integration type.
	IntegrationType IntegrationType

	// The user-provided, friendly name for the external application.
	SourceApplicationName *string

	// The URL for the external application.
	SourceApplicationUrl *string

	// The name of the source.
	SourceType SourceType
	// contains filtered or unexported fields
}

type IntegrationType string

const (
	IntegrationTypeEvent               IntegrationType = "EVENT"
	IntegrationTypeVoiceId             IntegrationType = "VOICE_ID"
	IntegrationTypePinpointApp         IntegrationType = "PINPOINT_APP"
	IntegrationTypeWisdomAssistant     IntegrationType = "WISDOM_ASSISTANT"
	IntegrationTypeWisdomKnowledgeBase IntegrationType = "WISDOM_KNOWLEDGE_BASE"
	IntegrationTypeCasesDomain         IntegrationType = "CASES_DOMAIN"
)

type InternalServiceException struct {
	Message *string

	ErrorCodeOverride *string
	// contains filtered or unexported fields
}

type InvalidContactFlowException struct {
	Message *string

	ErrorCodeOverride *string

	Problems []ProblemDetail
	// contains filtered or unexported fields
}

type InvalidContactFlowModuleException struct {
	Message *string

	ErrorCodeOverride *string

	Problems []ProblemDetail
	// contains filtered or unexported fields
}

type InvalidParameterException struct {
	Message *string

	ErrorCodeOverride *string
	// contains filtered or unexported fields
}

type InvalidRequestException struct {
	Message *string

	ErrorCodeOverride *string
	// contains filtered or unexported fields
}

type InvisibleFieldInfo struct {

	// Identifier of the invisible field.
	Id *TaskTemplateFieldIdentifier
	// contains filtered or unexported fields
}

type KinesisFirehoseConfig struct {

	// The Amazon Resource Name (ARN) of the delivery stream.
	//
	// This member is required.
	FirehoseArn *string
	// contains filtered or unexported fields
}

type KinesisStreamConfig struct {

	// The Amazon Resource Name (ARN) of the data stream.
	//
	// This member is required.
	StreamArn *string
	// contains filtered or unexported fields
}

type KinesisVideoStreamConfig struct {

	// The encryption configuration.
	//
	// This member is required.
	EncryptionConfig *EncryptionConfig

	// The prefix of the video stream.
	//
	// This member is required.
	Prefix *string

	// The number of hours data is retained in the stream. Kinesis Video Streams
	// retains the data in a data store that is associated with the stream. The default
	// value is 0, indicating that the stream does not persist data.
	//
	// This member is required.
	RetentionPeriodHours int32
	// contains filtered or unexported fields
}

type LexBot struct {

	// The Amazon Web Services Region where the Amazon Lex bot was created.
	//
	// This member is required.
	LexRegion *string

	// The name of the Amazon Lex bot.
	//
	// This member is required.
	Name *string
	// contains filtered or unexported fields
}

type LexBotConfig struct {

	// Configuration information of an Amazon Lex bot.
	LexBot *LexBot

	// Configuration information of an Amazon Lex V2 bot.
	LexV2Bot *LexV2Bot
	// contains filtered or unexported fields
}

type LexV2Bot struct {

	// The Amazon Resource Name (ARN) of the Amazon Lex V2 bot.
	AliasArn *string
	// contains filtered or unexported fields
}

type LexVersion string

const (
	LexVersionV1 LexVersion = "V1"
	LexVersionV2 LexVersion = "V2"
)

type LimitExceededException struct {
	Message *string

	ErrorCodeOverride *string
	// contains filtered or unexported fields
}

type ListPhoneNumbersSummary struct {

	// The phone number. Phone numbers are formatted [+] [country code] [subscriber
	// number including area code] .
	PhoneNumber *string

	// The Amazon Resource Name (ARN) of the phone number.
	PhoneNumberArn *string

	// The ISO country code.
	PhoneNumberCountryCode PhoneNumberCountryCode

	// A unique identifier for the phone number.
	PhoneNumberId *string

	// The type of phone number.
	PhoneNumberType PhoneNumberType

	// The Amazon Resource Name (ARN) for Amazon Connect instances or traffic
	// distribution groups that phone numbers are claimed to.
	TargetArn *string
	// contains filtered or unexported fields
}

type MaximumResultReturnedException struct {
	Message *string

	ErrorCodeOverride *string
	// contains filtered or unexported fields
}

type MediaConcurrency struct {

	// The channels that agents can handle in the Contact Control Panel (CCP).
	//
	// This member is required.
	Channel Channel

	// The number of contacts an agent can have on a channel simultaneously. Valid
	// Range for VOICE : Minimum value of 1. Maximum value of 1. Valid Range for CHAT :
	// Minimum value of 1. Maximum value of 10. Valid Range for TASK : Minimum value of
	// 1. Maximum value of 10.
	//
	// This member is required.
	Concurrency int32

	// Defines the cross-channel routing behavior for each channel that is enabled for
	// this Routing Profile. For example, this allows you to offer an agent a different
	// contact from another channel when they are currently working with a contact from
	// a Voice channel.
	CrossChannelBehavior *CrossChannelBehavior
	// contains filtered or unexported fields
}

type MetricDataV2 struct {

	// The metric name, thresholds, and metric filters of the returned metric.
	Metric *MetricV2

	// The corresponding value of the metric returned in the response.
	Value *float64
	// contains filtered or unexported fields
}

type MetricFilterV2 struct {

	// The key to use for filtering data. Valid metric filter keys: INITIATION_METHOD ,
	// DISCONNECT_REASON . These are the same values as the InitiationMethod and
	// DisconnectReason in the contact record. For more information, see
	// ContactTraceRecord (https://docs.aws.amazon.com/connect/latest/adminguide/ctr-data-model.html#ctr-ContactTraceRecord)
	// in the Amazon Connect Administrator's Guide.
	MetricFilterKey *string

	// The values to use for filtering data. Valid metric filter values for
	// INITIATION_METHOD : INBOUND | OUTBOUND | TRANSFER | QUEUE_TRANSFER | CALLBACK |
	// API Valid metric filter values for DISCONNECT_REASON : CUSTOMER_DISCONNECT |
	// AGENT_DISCONNECT | THIRD_PARTY_DISCONNECT | TELECOM_PROBLEM | BARGED |
	// CONTACT_FLOW_DISCONNECT | OTHER | EXPIRED | API
	MetricFilterValues []string
	// contains filtered or unexported fields
}

type MetricResultV2 struct {

	// The set of metrics.
	Collections []MetricDataV2

	// The dimension for the metrics.
	Dimensions map[string]string
	// contains filtered or unexported fields
}

type MetricV2 struct {

	// Contains the filters to be used when returning data.
	MetricFilters []MetricFilterV2

	// The name of the metric. This parameter is required. The following Required = No
	// is incorrect.
	Name *string

	// Contains information about the threshold for service level metrics.
	Threshold []ThresholdV2
	// contains filtered or unexported fields
}

type MonitorCapability string

const (
	MonitorCapabilitySilentMonitor MonitorCapability = "SILENT_MONITOR"
	MonitorCapabilityBarge         MonitorCapability = "BARGE"
)

type NotificationContentType string

const (
	NotificationContentTypePlainText NotificationContentType = "PLAIN_TEXT"
)

type NotificationDeliveryType string

const (
	NotificationDeliveryTypeEmail NotificationDeliveryType = "EMAIL"
)

type NotificationRecipientType struct {

	// A list of user IDs.
	UserIds []string

	// The tags used to organize, track, or control access for this resource. For
	// example, { "tags": {"key1":"value1", "key2":"value2"} }. Amazon Connect users
	// with the specified tags will be notified.
	UserTags map[string]string
	// contains filtered or unexported fields
}

type NumberReference struct {

	// Identifier of the number reference.
	Name *string

	// A valid number.
	Value *string
	// contains filtered or unexported fields
}

type NumericQuestionPropertyAutomationLabel string

const (
	NumericQuestionPropertyAutomationLabelOverallCustomerSentimentScore NumericQuestionPropertyAutomationLabel = "OVERALL_CUSTOMER_SENTIMENT_SCORE"
	NumericQuestionPropertyAutomationLabelOverallAgentSentimentScore    NumericQuestionPropertyAutomationLabel = "OVERALL_AGENT_SENTIMENT_SCORE"
	NumericQuestionPropertyAutomationLabelNonTalkTime                   NumericQuestionPropertyAutomationLabel = "NON_TALK_TIME"
	NumericQuestionPropertyAutomationLabelNonTalkTimePercentage         NumericQuestionPropertyAutomationLabel = "NON_TALK_TIME_PERCENTAGE"
	NumericQuestionPropertyAutomationLabelNumberOfInterruptions         NumericQuestionPropertyAutomationLabel = "NUMBER_OF_INTERRUPTIONS"
	NumericQuestionPropertyAutomationLabelContactDuration               NumericQuestionPropertyAutomationLabel = "CONTACT_DURATION"
	NumericQuestionPropertyAutomationLabelAgentInteractionDuration      NumericQuestionPropertyAutomationLabel = "AGENT_INTERACTION_DURATION"
	NumericQuestionPropertyAutomationLabelCustomerHoldTime              NumericQuestionPropertyAutomationLabel = "CUSTOMER_HOLD_TIME"
)

type NumericQuestionPropertyValueAutomation struct {

	// The property label of the automation.
	//
	// This member is required.
	Label NumericQuestionPropertyAutomationLabel
	// contains filtered or unexported fields
}

type OutboundCallerConfig struct {

	// The caller ID name.
	OutboundCallerIdName *string

	// The caller ID number.
	OutboundCallerIdNumberId *string

	// The outbound whisper flow to be used during an outbound call.
	OutboundFlowId *string
	// contains filtered or unexported fields
}

type OutboundContactNotPermittedException struct {
	Message *string

	ErrorCodeOverride *string
	// contains filtered or unexported fields
}

type ParticipantDetails struct {

	// Display name of the participant.
	//
	// This member is required.
	DisplayName *string
	// contains filtered or unexported fields
}

type ParticipantDetailsToAdd struct {

	// The display name of the participant.
	DisplayName *string

	// The role of the participant being added.
	ParticipantRole ParticipantRole
	// contains filtered or unexported fields
}

type ParticipantRole string

const (
	ParticipantRoleAgent     ParticipantRole = "AGENT"
	ParticipantRoleCustomer  ParticipantRole = "CUSTOMER"
	ParticipantRoleSystem    ParticipantRole = "SYSTEM"
	ParticipantRoleCustomBot ParticipantRole = "CUSTOM_BOT"
)

type ParticipantTimerAction string

const (
	ParticipantTimerActionUnset ParticipantTimerAction = "Unset"
)

type ParticipantTimerConfiguration struct {

	// The role of the participant in the chat conversation.
	//
	// This member is required.
	ParticipantRole TimerEligibleParticipantRoles

	// The type of timer. IDLE indicates the timer applies for considering a human
	// chat participant as idle. DISCONNECT_NONCUSTOMER indicates the timer applies to
	// automatically disconnecting a chat participant due to idleness.
	//
	// This member is required.
	TimerType ParticipantTimerType

	// The value of the timer. Either the timer action (Unset to delete the timer), or
	// the duration of the timer in minutes. Only one value can be set.
	//
	// This member is required.
	TimerValue ParticipantTimerValue
	// contains filtered or unexported fields
}

type ParticipantTimerType string

const (
	ParticipantTimerTypeIdle                  ParticipantTimerType = "IDLE"
	ParticipantTimerTypeDisconnectNoncustomer ParticipantTimerType = "DISCONNECT_NONCUSTOMER"
)

type ParticipantTimerValue interface {
	// contains filtered or unexported methods
}

type ParticipantTimerValueMemberParticipantTimerAction struct {
	Value ParticipantTimerAction
	// contains filtered or unexported fields
}

type ParticipantTimerValueMemberParticipantTimerDurationInMinutes struct {
	Value int32
	// contains filtered or unexported fields
}

type ParticipantTokenCredentials struct {

	// The expiration of the token. It's specified in ISO 8601 format:
	// yyyy-MM-ddThh:mm:ss.SSSZ. For example, 2019-11-08T02:41:28.172Z.
	Expiry *string

	// The token used by the chat participant to call CreateParticipantConnection (https://docs.aws.amazon.com/connect-participant/latest/APIReference/API_CreateParticipantConnection.html)
	// . The participant token is valid for the lifetime of a chat participant.
	ParticipantToken *string
	// contains filtered or unexported fields
}

type PersistentChat struct {

	// The contactId that is used for rehydration depends on the rehydration type.
	// RehydrationType is required for persistent chat.
	//   - ENTIRE_PAST_SESSION : Rehydrates a chat from the most recently terminated
	//   past chat contact of the specified past ended chat session. To use this type,
	//   provide the initialContactId of the past ended chat session in the
	//   sourceContactId field. In this type, Amazon Connect determines the most recent
	//   chat contact on the specified chat session that has ended, and uses it to start
	//   a persistent chat.
	//   - FROM_SEGMENT : Rehydrates a chat from the past chat contact that is
	//   specified in the sourceContactId field.
	// The actual contactId used for rehydration is provided in the response of this
	// API.
	RehydrationType RehydrationType

	// The contactId from which a persistent chat session must be started.
	SourceContactId *string
	// contains filtered or unexported fields
}

type PhoneNumberCountryCode string

const (
	PhoneNumberCountryCodeAf PhoneNumberCountryCode = "AF"
	PhoneNumberCountryCodeAl PhoneNumberCountryCode = "AL"
	PhoneNumberCountryCodeDz PhoneNumberCountryCode = "DZ"
	PhoneNumberCountryCodeAs PhoneNumberCountryCode = "AS"
	PhoneNumberCountryCodeAd PhoneNumberCountryCode = "AD"
	PhoneNumberCountryCodeAo PhoneNumberCountryCode = "AO"
	PhoneNumberCountryCodeAi PhoneNumberCountryCode = "AI"
	PhoneNumberCountryCodeAq PhoneNumberCountryCode = "AQ"
	PhoneNumberCountryCodeAg PhoneNumberCountryCode = "AG"
	PhoneNumberCountryCodeAr PhoneNumberCountryCode = "AR"
	PhoneNumberCountryCodeAm PhoneNumberCountryCode = "AM"
	PhoneNumberCountryCodeAw PhoneNumberCountryCode = "AW"
	PhoneNumberCountryCodeAu PhoneNumberCountryCode = "AU"
	PhoneNumberCountryCodeAt PhoneNumberCountryCode = "AT"
	PhoneNumberCountryCodeAz PhoneNumberCountryCode = "AZ"
	PhoneNumberCountryCodeBs PhoneNumberCountryCode = "BS"
	PhoneNumberCountryCodeBh PhoneNumberCountryCode = "BH"
	PhoneNumberCountryCodeBd PhoneNumberCountryCode = "BD"
	PhoneNumberCountryCodeBb PhoneNumberCountryCode = "BB"
	PhoneNumberCountryCodeBy PhoneNumberCountryCode = "BY"
	PhoneNumberCountryCodeBe PhoneNumberCountryCode = "BE"
	PhoneNumberCountryCodeBz PhoneNumberCountryCode = "BZ"
	PhoneNumberCountryCodeBj PhoneNumberCountryCode = "BJ"
	PhoneNumberCountryCodeBm PhoneNumberCountryCode = "BM"
	PhoneNumberCountryCodeBt PhoneNumberCountryCode = "BT"
	PhoneNumberCountryCodeBo PhoneNumberCountryCode = "BO"
	PhoneNumberCountryCodeBa PhoneNumberCountryCode = "BA"
	PhoneNumberCountryCodeBw PhoneNumberCountryCode = "BW"
	PhoneNumberCountryCodeBr PhoneNumberCountryCode = "BR"
	PhoneNumberCountryCodeIo PhoneNumberCountryCode = "IO"
	PhoneNumberCountryCodeVg PhoneNumberCountryCode = "VG"
	PhoneNumberCountryCodeBn PhoneNumberCountryCode = "BN"
	PhoneNumberCountryCodeBg PhoneNumberCountryCode = "BG"
	PhoneNumberCountryCodeBf PhoneNumberCountryCode = "BF"
	PhoneNumberCountryCodeBi PhoneNumberCountryCode = "BI"
	PhoneNumberCountryCodeKh PhoneNumberCountryCode = "KH"
	PhoneNumberCountryCodeCm PhoneNumberCountryCode = "CM"
	PhoneNumberCountryCodeCa PhoneNumberCountryCode = "CA"
	PhoneNumberCountryCodeCv PhoneNumberCountryCode = "CV"
	PhoneNumberCountryCodeKy PhoneNumberCountryCode = "KY"
	PhoneNumberCountryCodeCf PhoneNumberCountryCode = "CF"
	PhoneNumberCountryCodeTd PhoneNumberCountryCode = "TD"
	PhoneNumberCountryCodeCl PhoneNumberCountryCode = "CL"
	PhoneNumberCountryCodeCn PhoneNumberCountryCode = "CN"
	PhoneNumberCountryCodeCx PhoneNumberCountryCode = "CX"
	PhoneNumberCountryCodeCc PhoneNumberCountryCode = "CC"
	PhoneNumberCountryCodeCo PhoneNumberCountryCode = "CO"
	PhoneNumberCountryCodeKm PhoneNumberCountryCode = "KM"
	PhoneNumberCountryCodeCk PhoneNumberCountryCode = "CK"
	PhoneNumberCountryCodeCr PhoneNumberCountryCode = "CR"
	PhoneNumberCountryCodeHr PhoneNumberCountryCode = "HR"
	PhoneNumberCountryCodeCu PhoneNumberCountryCode = "CU"
	PhoneNumberCountryCodeCw PhoneNumberCountryCode = "CW"
	PhoneNumberCountryCodeCy PhoneNumberCountryCode = "CY"
	PhoneNumberCountryCodeCz PhoneNumberCountryCode = "CZ"
	PhoneNumberCountryCodeCd PhoneNumberCountryCode = "CD"
	PhoneNumberCountryCodeDk PhoneNumberCountryCode = "DK"
	PhoneNumberCountryCodeDj PhoneNumberCountryCode = "DJ"
	PhoneNumberCountryCodeDm PhoneNumberCountryCode = "DM"
	PhoneNumberCountryCodeDo PhoneNumberCountryCode = "DO"
	PhoneNumberCountryCodeTl PhoneNumberCountryCode = "TL"
	PhoneNumberCountryCodeEc PhoneNumberCountryCode = "EC"
	PhoneNumberCountryCodeEg PhoneNumberCountryCode = "EG"
	PhoneNumberCountryCodeSv PhoneNumberCountryCode = "SV"
	PhoneNumberCountryCodeGq PhoneNumberCountryCode = "GQ"
	PhoneNumberCountryCodeEr PhoneNumberCountryCode = "ER"
	PhoneNumberCountryCodeEe PhoneNumberCountryCode = "EE"
	PhoneNumberCountryCodeEt PhoneNumberCountryCode = "ET"
	PhoneNumberCountryCodeFk PhoneNumberCountryCode = "FK"
	PhoneNumberCountryCodeFo PhoneNumberCountryCode = "FO"
	PhoneNumberCountryCodeFj PhoneNumberCountryCode = "FJ"
	PhoneNumberCountryCodeFi PhoneNumberCountryCode = "FI"
	PhoneNumberCountryCodeFr PhoneNumberCountryCode = "FR"
	PhoneNumberCountryCodePf PhoneNumberCountryCode = "PF"
	PhoneNumberCountryCodeGa PhoneNumberCountryCode = "GA"
	PhoneNumberCountryCodeGm PhoneNumberCountryCode = "GM"
	PhoneNumberCountryCodeGe PhoneNumberCountryCode = "GE"
	PhoneNumberCountryCodeDe PhoneNumberCountryCode = "DE"
	PhoneNumberCountryCodeGh PhoneNumberCountryCode = "GH"
	PhoneNumberCountryCodeGi PhoneNumberCountryCode = "GI"
	PhoneNumberCountryCodeGr PhoneNumberCountryCode = "GR"
	PhoneNumberCountryCodeGl PhoneNumberCountryCode = "GL"
	PhoneNumberCountryCodeGd PhoneNumberCountryCode = "GD"
	PhoneNumberCountryCodeGu PhoneNumberCountryCode = "GU"
	PhoneNumberCountryCodeGt PhoneNumberCountryCode = "GT"
	PhoneNumberCountryCodeGg PhoneNumberCountryCode = "GG"
	PhoneNumberCountryCodeGn PhoneNumberCountryCode = "GN"
	PhoneNumberCountryCodeGw PhoneNumberCountryCode = "GW"
	PhoneNumberCountryCodeGy PhoneNumberCountryCode = "GY"
	PhoneNumberCountryCodeHt PhoneNumberCountryCode = "HT"
	PhoneNumberCountryCodeHn PhoneNumberCountryCode = "HN"
	PhoneNumberCountryCodeHk PhoneNumberCountryCode = "HK"
	PhoneNumberCountryCodeHu PhoneNumberCountryCode = "HU"
	PhoneNumberCountryCodeIs PhoneNumberCountryCode = "IS"
	PhoneNumberCountryCodeIn PhoneNumberCountryCode = "IN"
	PhoneNumberCountryCodeId PhoneNumberCountryCode = "ID"
	PhoneNumberCountryCodeIr PhoneNumberCountryCode = "IR"
	PhoneNumberCountryCodeIq PhoneNumberCountryCode = "IQ"
	PhoneNumberCountryCodeIe PhoneNumberCountryCode = "IE"
	PhoneNumberCountryCodeIm PhoneNumberCountryCode = "IM"
	PhoneNumberCountryCodeIl PhoneNumberCountryCode = "IL"
	PhoneNumberCountryCodeIt PhoneNumberCountryCode = "IT"
	PhoneNumberCountryCodeCi PhoneNumberCountryCode = "CI"
	PhoneNumberCountryCodeJm PhoneNumberCountryCode = "JM"
	PhoneNumberCountryCodeJp PhoneNumberCountryCode = "JP"
	PhoneNumberCountryCodeJe PhoneNumberCountryCode = "JE"
	PhoneNumberCountryCodeJo PhoneNumberCountryCode = "JO"
	PhoneNumberCountryCodeKz PhoneNumberCountryCode = "KZ"
	PhoneNumberCountryCodeKe PhoneNumberCountryCode = "KE"
	PhoneNumberCountryCodeKi PhoneNumberCountryCode = "KI"
	PhoneNumberCountryCodeKw PhoneNumberCountryCode = "KW"
	PhoneNumberCountryCodeKg PhoneNumberCountryCode = "KG"
	PhoneNumberCountryCodeLa PhoneNumberCountryCode = "LA"
	PhoneNumberCountryCodeLv PhoneNumberCountryCode = "LV"
	PhoneNumberCountryCodeLb PhoneNumberCountryCode = "LB"
	PhoneNumberCountryCodeLs PhoneNumberCountryCode = "LS"
	PhoneNumberCountryCodeLr PhoneNumberCountryCode = "LR"
	PhoneNumberCountryCodeLy PhoneNumberCountryCode = "LY"
	PhoneNumberCountryCodeLi PhoneNumberCountryCode = "LI"
	PhoneNumberCountryCodeLt PhoneNumberCountryCode = "LT"
	PhoneNumberCountryCodeLu PhoneNumberCountryCode = "LU"
	PhoneNumberCountryCodeMo PhoneNumberCountryCode = "MO"
	PhoneNumberCountryCodeMk PhoneNumberCountryCode = "MK"
	PhoneNumberCountryCodeMg PhoneNumberCountryCode = "MG"
	PhoneNumberCountryCodeMw PhoneNumberCountryCode = "MW"
	PhoneNumberCountryCodeMy PhoneNumberCountryCode = "MY"
	PhoneNumberCountryCodeMv PhoneNumberCountryCode = "MV"
	PhoneNumberCountryCodeMl PhoneNumberCountryCode = "ML"
	PhoneNumberCountryCodeMt PhoneNumberCountryCode = "MT"
	PhoneNumberCountryCodeMh PhoneNumberCountryCode = "MH"
	PhoneNumberCountryCodeMr PhoneNumberCountryCode = "MR"
	PhoneNumberCountryCodeMu PhoneNumberCountryCode = "MU"
	PhoneNumberCountryCodeYt PhoneNumberCountryCode = "YT"
	PhoneNumberCountryCodeMx PhoneNumberCountryCode = "MX"
	PhoneNumberCountryCodeFm PhoneNumberCountryCode = "FM"
	PhoneNumberCountryCodeMd PhoneNumberCountryCode = "MD"
	PhoneNumberCountryCodeMc PhoneNumberCountryCode = "MC"
	PhoneNumberCountryCodeMn PhoneNumberCountryCode = "MN"
	PhoneNumberCountryCodeMe PhoneNumberCountryCode = "ME"
	PhoneNumberCountryCodeMs PhoneNumberCountryCode = "MS"
	PhoneNumberCountryCodeMa PhoneNumberCountryCode = "MA"
	PhoneNumberCountryCodeMz PhoneNumberCountryCode = "MZ"
	PhoneNumberCountryCodeMm PhoneNumberCountryCode = "MM"
	PhoneNumberCountryCodeNa PhoneNumberCountryCode = "NA"
	PhoneNumberCountryCodeNr PhoneNumberCountryCode = "NR"
	PhoneNumberCountryCodeNp PhoneNumberCountryCode = "NP"
	PhoneNumberCountryCodeNl PhoneNumberCountryCode = "NL"
	PhoneNumberCountryCodeAn PhoneNumberCountryCode = "AN"
	PhoneNumberCountryCodeNc PhoneNumberCountryCode = "NC"
	PhoneNumberCountryCodeNz PhoneNumberCountryCode = "NZ"
	PhoneNumberCountryCodeNi PhoneNumberCountryCode = "NI"
	PhoneNumberCountryCodeNe PhoneNumberCountryCode = "NE"
	PhoneNumberCountryCodeNg PhoneNumberCountryCode = "NG"
	PhoneNumberCountryCodeNu PhoneNumberCountryCode = "NU"
	PhoneNumberCountryCodeKp PhoneNumberCountryCode = "KP"
	PhoneNumberCountryCodeMp PhoneNumberCountryCode = "MP"
	PhoneNumberCountryCodeNo PhoneNumberCountryCode = "NO"
	PhoneNumberCountryCodeOm PhoneNumberCountryCode = "OM"
	PhoneNumberCountryCodePk PhoneNumberCountryCode = "PK"
	PhoneNumberCountryCodePw PhoneNumberCountryCode = "PW"
	PhoneNumberCountryCodePa PhoneNumberCountryCode = "PA"
	PhoneNumberCountryCodePg PhoneNumberCountryCode = "PG"
	PhoneNumberCountryCodePy PhoneNumberCountryCode = "PY"
	PhoneNumberCountryCodePe PhoneNumberCountryCode = "PE"
	PhoneNumberCountryCodePh PhoneNumberCountryCode = "PH"
	PhoneNumberCountryCodePn PhoneNumberCountryCode = "PN"
	PhoneNumberCountryCodePl PhoneNumberCountryCode = "PL"
	PhoneNumberCountryCodePt PhoneNumberCountryCode = "PT"
	PhoneNumberCountryCodePr PhoneNumberCountryCode = "PR"
	PhoneNumberCountryCodeQa PhoneNumberCountryCode = "QA"
	PhoneNumberCountryCodeCg PhoneNumberCountryCode = "CG"
	PhoneNumberCountryCodeRe PhoneNumberCountryCode = "RE"
	PhoneNumberCountryCodeRo PhoneNumberCountryCode = "RO"
	PhoneNumberCountryCodeRu PhoneNumberCountryCode = "RU"
	PhoneNumberCountryCodeRw PhoneNumberCountryCode = "RW"
	PhoneNumberCountryCodeBl PhoneNumberCountryCode = "BL"
	PhoneNumberCountryCodeSh PhoneNumberCountryCode = "SH"
	PhoneNumberCountryCodeKn PhoneNumberCountryCode = "KN"
	PhoneNumberCountryCodeLc PhoneNumberCountryCode = "LC"
	PhoneNumberCountryCodeMf PhoneNumberCountryCode = "MF"
	PhoneNumberCountryCodePm PhoneNumberCountryCode = "PM"
	PhoneNumberCountryCodeVc PhoneNumberCountryCode = "VC"
	PhoneNumberCountryCodeWs PhoneNumberCountryCode = "WS"
	PhoneNumberCountryCodeSm PhoneNumberCountryCode = "SM"
	PhoneNumberCountryCodeSt PhoneNumberCountryCode = "ST"
	PhoneNumberCountryCodeSa PhoneNumberCountryCode = "SA"
	PhoneNumberCountryCodeSn PhoneNumberCountryCode = "SN"
	PhoneNumberCountryCodeRs PhoneNumberCountryCode = "RS"
	PhoneNumberCountryCodeSc PhoneNumberCountryCode = "SC"
	PhoneNumberCountryCodeSl PhoneNumberCountryCode = "SL"
	PhoneNumberCountryCodeSg PhoneNumberCountryCode = "SG"
	PhoneNumberCountryCodeSx PhoneNumberCountryCode = "SX"
	PhoneNumberCountryCodeSk PhoneNumberCountryCode = "SK"
	PhoneNumberCountryCodeSi PhoneNumberCountryCode = "SI"
	PhoneNumberCountryCodeSb PhoneNumberCountryCode = "SB"
	PhoneNumberCountryCodeSo PhoneNumberCountryCode = "SO"
	PhoneNumberCountryCodeZa PhoneNumberCountryCode = "ZA"
	PhoneNumberCountryCodeKr PhoneNumberCountryCode = "KR"
	PhoneNumberCountryCodeEs PhoneNumberCountryCode = "ES"
	PhoneNumberCountryCodeLk PhoneNumberCountryCode = "LK"
	PhoneNumberCountryCodeSd PhoneNumberCountryCode = "SD"
	PhoneNumberCountryCodeSr PhoneNumberCountryCode = "SR"
	PhoneNumberCountryCodeSj PhoneNumberCountryCode = "SJ"
	PhoneNumberCountryCodeSz PhoneNumberCountryCode = "SZ"
	PhoneNumberCountryCodeSe PhoneNumberCountryCode = "SE"
	PhoneNumberCountryCodeCh PhoneNumberCountryCode = "CH"
	PhoneNumberCountryCodeSy PhoneNumberCountryCode = "SY"
	PhoneNumberCountryCodeTw PhoneNumberCountryCode = "TW"
	PhoneNumberCountryCodeTj PhoneNumberCountryCode = "TJ"
	PhoneNumberCountryCodeTz PhoneNumberCountryCode = "TZ"
	PhoneNumberCountryCodeTh PhoneNumberCountryCode = "TH"
	PhoneNumberCountryCodeTg PhoneNumberCountryCode = "TG"
	PhoneNumberCountryCodeTk PhoneNumberCountryCode = "TK"
	PhoneNumberCountryCodeTo PhoneNumberCountryCode = "TO"
	PhoneNumberCountryCodeTt PhoneNumberCountryCode = "TT"
	PhoneNumberCountryCodeTn PhoneNumberCountryCode = "TN"
	PhoneNumberCountryCodeTr PhoneNumberCountryCode = "TR"
	PhoneNumberCountryCodeTm PhoneNumberCountryCode = "TM"
	PhoneNumberCountryCodeTc PhoneNumberCountryCode = "TC"
	PhoneNumberCountryCodeTv PhoneNumberCountryCode = "TV"
	PhoneNumberCountryCodeVi PhoneNumberCountryCode = "VI"
	PhoneNumberCountryCodeUg PhoneNumberCountryCode = "UG"
	PhoneNumberCountryCodeUa PhoneNumberCountryCode = "UA"
	PhoneNumberCountryCodeAe PhoneNumberCountryCode = "AE"
	PhoneNumberCountryCodeGb PhoneNumberCountryCode = "GB"
	PhoneNumberCountryCodeUs PhoneNumberCountryCode = "US"
	PhoneNumberCountryCodeUy PhoneNumberCountryCode = "UY"
	PhoneNumberCountryCodeUz PhoneNumberCountryCode = "UZ"
	PhoneNumberCountryCodeVu PhoneNumberCountryCode = "VU"
	PhoneNumberCountryCodeVa PhoneNumberCountryCode = "VA"
	PhoneNumberCountryCodeVe PhoneNumberCountryCode = "VE"
	PhoneNumberCountryCodeVn PhoneNumberCountryCode = "VN"
	PhoneNumberCountryCodeWf PhoneNumberCountryCode = "WF"
	PhoneNumberCountryCodeEh PhoneNumberCountryCode = "EH"
	PhoneNumberCountryCodeYe PhoneNumberCountryCode = "YE"
	PhoneNumberCountryCodeZm PhoneNumberCountryCode = "ZM"
	PhoneNumberCountryCodeZw PhoneNumberCountryCode = "ZW"
)

type PhoneNumberQuickConnectConfig struct {

	// The phone number in E.164 format.
	//
	// This member is required.
	PhoneNumber *string
	// contains filtered or unexported fields
}

type PhoneNumberStatus struct {

	// The status message.
	Message *string

	// The status.
	Status PhoneNumberWorkflowStatus
	// contains filtered or unexported fields
}

type PhoneNumberSummary struct {

	// The Amazon Resource Name (ARN) of the phone number.
	Arn *string

	// The identifier of the phone number.
	Id *string

	// The phone number.
	PhoneNumber *string

	// The ISO country code.
	PhoneNumberCountryCode PhoneNumberCountryCode

	// The type of phone number.
	PhoneNumberType PhoneNumberType
	// contains filtered or unexported fields
}

type PhoneNumberType string

const (
	PhoneNumberTypeTollFree      PhoneNumberType = "TOLL_FREE"
	PhoneNumberTypeDid           PhoneNumberType = "DID"
	PhoneNumberTypeUifn          PhoneNumberType = "UIFN"
	PhoneNumberTypeShared        PhoneNumberType = "SHARED"
	PhoneNumberTypeThirdPartyTf  PhoneNumberType = "THIRD_PARTY_TF"
	PhoneNumberTypeThirdPartyDid PhoneNumberType = "THIRD_PARTY_DID"
)

type PhoneNumberWorkflowStatus string

const (
	PhoneNumberWorkflowStatusClaimed    PhoneNumberWorkflowStatus = "CLAIMED"
	PhoneNumberWorkflowStatusInProgress PhoneNumberWorkflowStatus = "IN_PROGRESS"
	PhoneNumberWorkflowStatusFailed     PhoneNumberWorkflowStatus = "FAILED"
)

type PhoneType string

const (
	PhoneTypeSoftPhone PhoneType = "SOFT_PHONE"
	PhoneTypeDeskPhone PhoneType = "DESK_PHONE"
)

type ProblemDetail struct {

	// The problem detail's message.
	Message *string
	// contains filtered or unexported fields
}

type Prompt struct {

	// The description of the prompt.
	Description *string

	// The name of the prompt.
	Name *string

	// The Amazon Resource Name (ARN) of the prompt.
	PromptARN *string

	// A unique identifier for the prompt.
	PromptId *string

	// The tags used to organize, track, or control access for this resource. For
	// example, { "tags": {"key1":"value1", "key2":"value2"} }.
	Tags map[string]string
	// contains filtered or unexported fields
}

type PromptSearchCriteria struct {

	// A list of conditions which would be applied together with an AND condition.
	AndConditions []PromptSearchCriteria

	// A list of conditions which would be applied together with an OR condition.
	OrConditions []PromptSearchCriteria

	// A leaf node condition which can be used to specify a string condition. The
	// currently supported values for FieldName are name , description , and resourceID
	// .
	StringCondition *StringCondition
	// contains filtered or unexported fields
}

type PromptSearchFilter struct {

	// An object that can be used to specify Tag conditions inside the SearchFilter .
	// This accepts an OR of AND (List of List) input where:
	//   - Top level list specifies conditions that need to be applied with OR operator
	//   - Inner list specifies conditions that need to be applied with AND operator.
	TagFilter *ControlPlaneTagFilter
	// contains filtered or unexported fields
}

type PromptSummary struct {

	// The Amazon Resource Name (ARN) of the prompt.
	Arn *string

	// The identifier of the prompt.
	Id *string

	// The name of the prompt.
	Name *string
	// contains filtered or unexported fields
}

type PropertyValidationException struct {
	Message *string

	ErrorCodeOverride *string

	PropertyList []PropertyValidationExceptionProperty
	// contains filtered or unexported fields
}

type PropertyValidationExceptionProperty struct {

	// A message describing why the property is not valid.
	//
	// This member is required.
	Message *string

	// The full property path.
	//
	// This member is required.
	PropertyPath *string

	// Why the property is not valid.
	//
	// This member is required.
	Reason PropertyValidationExceptionReason
	// contains filtered or unexported fields
}

type PropertyValidationExceptionReason string

const (
	PropertyValidationExceptionReasonInvalidFormat              PropertyValidationExceptionReason = "INVALID_FORMAT"
	PropertyValidationExceptionReasonUniqueConstraintViolated   PropertyValidationExceptionReason = "UNIQUE_CONSTRAINT_VIOLATED"
	PropertyValidationExceptionReasonReferencedResourceNotFound PropertyValidationExceptionReason = "REFERENCED_RESOURCE_NOT_FOUND"
	PropertyValidationExceptionReasonResourceNameAlreadyExists  PropertyValidationExceptionReason = "RESOURCE_NAME_ALREADY_EXISTS"
	PropertyValidationExceptionReasonRequiredPropertyMissing    PropertyValidationExceptionReason = "REQUIRED_PROPERTY_MISSING"
	PropertyValidationExceptionReasonNotSupported               PropertyValidationExceptionReason = "NOT_SUPPORTED"
)

type Queue struct {

	// The description of the queue.
	Description *string

	// The identifier for the hours of operation.
	HoursOfOperationId *string

	// The maximum number of contacts that can be in the queue before it is considered
	// full.
	MaxContacts *int32

	// The name of the queue.
	Name *string

	// The outbound caller ID name, number, and outbound whisper flow.
	OutboundCallerConfig *OutboundCallerConfig

	// The Amazon Resource Name (ARN) for the queue.
	QueueArn *string

	// The identifier for the queue.
	QueueId *string

	// The status of the queue.
	Status QueueStatus

	// The tags used to organize, track, or control access for this resource. For
	// example, { "tags": {"key1":"value1", "key2":"value2"} }.
	Tags map[string]string
	// contains filtered or unexported fields
}

type QueueInfo struct {

	// The timestamp when the contact was added to the queue.
	EnqueueTimestamp *time.Time

	// The unique identifier for the queue.
	Id *string
	// contains filtered or unexported fields
}

type QueueQuickConnectConfig struct {

	// The identifier of the flow.
	//
	// This member is required.
	ContactFlowId *string

	// The identifier for the queue.
	//
	// This member is required.
	QueueId *string
	// contains filtered or unexported fields
}

type QueueReference struct {

	// The Amazon Resource Name (ARN) of the queue.
	Arn *string

	// The identifier of the queue.
	Id *string
	// contains filtered or unexported fields
}

type QueueSearchCriteria struct {

	// A list of conditions which would be applied together with an AND condition.
	AndConditions []QueueSearchCriteria

	// A list of conditions which would be applied together with an OR condition.
	OrConditions []QueueSearchCriteria

	// The type of queue.
	QueueTypeCondition SearchableQueueType

	// A leaf node condition which can be used to specify a string condition. The
	// currently supported values for FieldName are name , description , and resourceID
	// .
	StringCondition *StringCondition
	// contains filtered or unexported fields
}

type QueueSearchFilter struct {

	// An object that can be used to specify Tag conditions inside the SearchFilter .
	// This accepts an OR of AND (List of List) input where:
	//   - Top level list specifies conditions that need to be applied with OR operator
	//   - Inner list specifies conditions that need to be applied with AND operator.
	TagFilter *ControlPlaneTagFilter
	// contains filtered or unexported fields
}

type QueueStatus string

const (
	QueueStatusEnabled  QueueStatus = "ENABLED"
	QueueStatusDisabled QueueStatus = "DISABLED"
)

type QueueSummary struct {

	// The Amazon Resource Name (ARN) of the queue.
	Arn *string

	// The identifier of the queue.
	Id *string

	// The name of the queue.
	Name *string

	// The type of queue.
	QueueType QueueType
	// contains filtered or unexported fields
}

type QueueType string

const (
	QueueTypeStandard QueueType = "STANDARD"
	QueueTypeAgent    QueueType = "AGENT"
)

type QuickConnect struct {

	// The description.
	Description *string

	// The name of the quick connect.
	Name *string

	// The Amazon Resource Name (ARN) of the quick connect.
	QuickConnectARN *string

	// Contains information about the quick connect.
	QuickConnectConfig *QuickConnectConfig

	// The identifier for the quick connect.
	QuickConnectId *string

	// The tags used to organize, track, or control access for this resource. For
	// example, { "tags": {"key1":"value1", "key2":"value2"} }.
	Tags map[string]string
	// contains filtered or unexported fields
}

type QuickConnectConfig struct {

	// The type of quick connect. In the Amazon Connect console, when you create a
	// quick connect, you are prompted to assign one of the following types: Agent
	// (USER), External (PHONE_NUMBER), or Queue (QUEUE).
	//
	// This member is required.
	QuickConnectType QuickConnectType

	// The phone configuration. This is required only if QuickConnectType is
	// PHONE_NUMBER.
	PhoneConfig *PhoneNumberQuickConnectConfig

	// The queue configuration. This is required only if QuickConnectType is QUEUE.
	QueueConfig *QueueQuickConnectConfig

	// The user configuration. This is required only if QuickConnectType is USER.
	UserConfig *UserQuickConnectConfig
	// contains filtered or unexported fields
}

type QuickConnectSearchCriteria struct {

	// A list of conditions which would be applied together with an AND condition.
	AndConditions []QuickConnectSearchCriteria

	// A list of conditions which would be applied together with an OR condition.
	OrConditions []QuickConnectSearchCriteria

	// A leaf node condition which can be used to specify a string condition. The
	// currently supported values for FieldName are name , description , and resourceID
	// .
	StringCondition *StringCondition
	// contains filtered or unexported fields
}

type QuickConnectSearchFilter struct {

	// An object that can be used to specify Tag conditions inside the SearchFilter .
	// This accepts an OR of AND (List of List) input where:
	//   - Top level list specifies conditions that need to be applied with OR operator
	//   - Inner list specifies conditions that need to be applied with AND operator.
	TagFilter *ControlPlaneTagFilter
	// contains filtered or unexported fields
}

type QuickConnectSummary struct {

	// The Amazon Resource Name (ARN) of the quick connect.
	Arn *string

	// The identifier for the quick connect.
	Id *string

	// The name of the quick connect.
	Name *string

	// The type of quick connect. In the Amazon Connect console, when you create a
	// quick connect, you are prompted to assign one of the following types: Agent
	// (USER), External (PHONE_NUMBER), or Queue (QUEUE).
	QuickConnectType QuickConnectType
	// contains filtered or unexported fields
}

type QuickConnectType string

const (
	QuickConnectTypeUser        QuickConnectType = "USER"
	QuickConnectTypeQueue       QuickConnectType = "QUEUE"
	QuickConnectTypePhoneNumber QuickConnectType = "PHONE_NUMBER"
)

type ReadOnlyFieldInfo struct {

	// Identifier of the read-only field.
	Id *TaskTemplateFieldIdentifier
	// contains filtered or unexported fields
}

type Reference struct {

	// The type of the reference. DATE must be of type Epoch timestamp.
	//
	// This member is required.
	Type ReferenceType

	// A valid value for the reference. For example, for a URL reference, a formatted
	// URL that is displayed to an agent in the Contact Control Panel (CCP).
	//
	// This member is required.
	Value *string
	// contains filtered or unexported fields
}

type ReferenceStatus string

const (
	ReferenceStatusApproved ReferenceStatus = "APPROVED"
	ReferenceStatusRejected ReferenceStatus = "REJECTED"
)

type ReferenceSummary interface {
	// contains filtered or unexported methods
}

type ReferenceSummaryMemberAttachment struct {
	Value AttachmentReference
	// contains filtered or unexported fields
}

type ReferenceSummaryMemberDate struct {
	Value DateReference
	// contains filtered or unexported fields
}

type ReferenceSummaryMemberEmail struct {
	Value EmailReference
	// contains filtered or unexported fields
}

type ReferenceSummaryMemberNumber struct {
	Value NumberReference
	// contains filtered or unexported fields
}

type ReferenceSummaryMemberString struct {
	Value StringReference
	// contains filtered or unexported fields
}

type ReferenceSummaryMemberUrl struct {
	Value UrlReference
	// contains filtered or unexported fields
}

type ReferenceType string

const (
	ReferenceTypeUrl        ReferenceType = "URL"
	ReferenceTypeAttachment ReferenceType = "ATTACHMENT"
	ReferenceTypeNumber     ReferenceType = "NUMBER"
	ReferenceTypeString     ReferenceType = "STRING"
	ReferenceTypeDate       ReferenceType = "DATE"
	ReferenceTypeEmail      ReferenceType = "EMAIL"
)

type RehydrationType string

const (
	RehydrationTypeEntirePastSession RehydrationType = "ENTIRE_PAST_SESSION"
	RehydrationTypeFromSegment       RehydrationType = "FROM_SEGMENT"
)

type RequiredFieldInfo struct {

	// The unique identifier for the field.
	Id *TaskTemplateFieldIdentifier
	// contains filtered or unexported fields
}

type ResourceConflictException struct {
	Message *string

	ErrorCodeOverride *string
	// contains filtered or unexported fields
}

type ResourceInUseException struct {
	Message *string

	ErrorCodeOverride *string

	ResourceType ResourceType
	ResourceId   *string
	// contains filtered or unexported fields
}

type ResourceNotFoundException struct {
	Message *string

	ErrorCodeOverride *string
	// contains filtered or unexported fields
}

type ResourceNotReadyException struct {
	Message *string

	ErrorCodeOverride *string
	// contains filtered or unexported fields
}

type ResourceTagsSearchCriteria struct {

	// The search criteria to be used to return tags.
	TagSearchCondition *TagSearchCondition
	// contains filtered or unexported fields
}

type ResourceType string

const (
	ResourceTypeContact        ResourceType = "CONTACT"
	ResourceTypeContactFlow    ResourceType = "CONTACT_FLOW"
	ResourceTypeInstance       ResourceType = "INSTANCE"
	ResourceTypeParticipant    ResourceType = "PARTICIPANT"
	ResourceTypeHierarchyLevel ResourceType = "HIERARCHY_LEVEL"
	ResourceTypeHierarchyGroup ResourceType = "HIERARCHY_GROUP"
	ResourceTypeUser           ResourceType = "USER"
)

type RoutingProfile struct {

	// Whether agents with this routing profile will have their routing order
	// calculated based on time since their last inbound contact or longest idle time.
	AgentAvailabilityTimer AgentAvailabilityTimer

	// The identifier of the default outbound queue for this routing profile.
	DefaultOutboundQueueId *string

	// The description of the routing profile.
	Description *string

	// The identifier of the Amazon Connect instance. You can find the instance ID (https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html)
	// in the Amazon Resource Name (ARN) of the instance.
	InstanceId *string

	// The channels agents can handle in the Contact Control Panel (CCP) for this
	// routing profile.
	MediaConcurrencies []MediaConcurrency

	// The name of the routing profile.
	Name *string

	// The number of associated queues in routing profile.
	NumberOfAssociatedQueues *int64

	// The number of associated users in routing profile.
	NumberOfAssociatedUsers *int64

	// The Amazon Resource Name (ARN) of the routing profile.
	RoutingProfileArn *string

	// The identifier of the routing profile.
	RoutingProfileId *string

	// The tags used to organize, track, or control access for this resource. For
	// example, { "tags": {"key1":"value1", "key2":"value2"} }.
	Tags map[string]string
	// contains filtered or unexported fields
}

type RoutingProfileQueueConfig struct {

	// The delay, in seconds, a contact should be in the queue before they are routed
	// to an available agent. For more information, see Queues: priority and delay (https://docs.aws.amazon.com/connect/latest/adminguide/concepts-routing-profiles-priority.html)
	// in the Amazon Connect Administrator Guide.
	//
	// This member is required.
	Delay *int32

	// The order in which contacts are to be handled for the queue. For more
	// information, see Queues: priority and delay (https://docs.aws.amazon.com/connect/latest/adminguide/concepts-routing-profiles-priority.html)
	// .
	//
	// This member is required.
	Priority *int32

	// Contains information about a queue resource.
	//
	// This member is required.
	QueueReference *RoutingProfileQueueReference
	// contains filtered or unexported fields
}

type RoutingProfileQueueConfigSummary struct {

	// The channels this queue supports.
	//
	// This member is required.
	Channel Channel

	// The delay, in seconds, that a contact should be in the queue before they are
	// routed to an available agent. For more information, see Queues: priority and
	// delay (https://docs.aws.amazon.com/connect/latest/adminguide/concepts-routing-profiles-priority.html)
	// in the Amazon Connect Administrator Guide.
	//
	// This member is required.
	Delay int32

	// The order in which contacts are to be handled for the queue. For more
	// information, see Queues: priority and delay (https://docs.aws.amazon.com/connect/latest/adminguide/concepts-routing-profiles-priority.html)
	// .
	//
	// This member is required.
	Priority int32

	// The Amazon Resource Name (ARN) of the queue.
	//
	// This member is required.
	QueueArn *string

	// The identifier for the queue.
	//
	// This member is required.
	QueueId *string

	// The name of the queue.
	//
	// This member is required.
	QueueName *string
	// contains filtered or unexported fields
}

type RoutingProfileQueueReference struct {

	// The channels agents can handle in the Contact Control Panel (CCP) for this
	// routing profile.
	//
	// This member is required.
	Channel Channel

	// The identifier for the queue.
	//
	// This member is required.
	QueueId *string
	// contains filtered or unexported fields
}

type RoutingProfileReference struct {

	// The Amazon Resource Name (ARN) of the routing profile.
	Arn *string

	// The identifier of the routing profile.
	Id *string
	// contains filtered or unexported fields
}

type RoutingProfileSearchCriteria struct {

	// A list of conditions which would be applied together with an AND condition.
	AndConditions []RoutingProfileSearchCriteria

	// A list of conditions which would be applied together with an OR condition.
	OrConditions []RoutingProfileSearchCriteria

	// A leaf node condition which can be used to specify a string condition. The
	// currently supported values for FieldName are name , description , and resourceID
	// .
	StringCondition *StringCondition
	// contains filtered or unexported fields
}

type RoutingProfileSearchFilter struct {

	// An object that can be used to specify Tag conditions inside the SearchFilter .
	// This accepts an OR of AND (List of List) input where:
	//   - Top level list specifies conditions that need to be applied with OR operator
	//   - Inner list specifies conditions that need to be applied with AND operator.
	TagFilter *ControlPlaneTagFilter
	// contains filtered or unexported fields
}

type RoutingProfileSummary struct {

	// The Amazon Resource Name (ARN) of the routing profile.
	Arn *string

	// The identifier of the routing profile.
	Id *string

	// The name of the routing profile.
	Name *string
	// contains filtered or unexported fields
}

type Rule struct {

	// A list of actions to be run when the rule is triggered.
	//
	// This member is required.
	Actions []RuleAction

	// The timestamp for when the rule was created.
	//
	// This member is required.
	CreatedTime *time.Time

	// The conditions of the rule.
	//
	// This member is required.
	Function *string

	// The Amazon Resource Name (ARN) of the user who last updated the rule.
	//
	// This member is required.
	LastUpdatedBy *string

	// The timestamp for the when the rule was last updated.
	//
	// This member is required.
	LastUpdatedTime *time.Time

	// The name of the rule.
	//
	// This member is required.
	Name *string

	// The publish status of the rule.
	//
	// This member is required.
	PublishStatus RulePublishStatus

	// The Amazon Resource Name (ARN) of the rule.
	//
	// This member is required.
	RuleArn *string

	// A unique identifier for the rule.
	//
	// This member is required.
	RuleId *string

	// The event source to trigger the rule.
	//
	// This member is required.
	TriggerEventSource *RuleTriggerEventSource

	// The tags used to organize, track, or control access for this resource. For
	// example, { "tags": {"key1":"value1", "key2":"value2"} }.
	Tags map[string]string
	// contains filtered or unexported fields
}

type RuleAction struct {

	// The type of action that creates a rule.
	//
	// This member is required.
	ActionType ActionType

	// Information about the contact category action.
	AssignContactCategoryAction *AssignContactCategoryActionDefinition

	// Information about the EventBridge action.
	EventBridgeAction *EventBridgeActionDefinition

	// Information about the send notification action.
	SendNotificationAction *SendNotificationActionDefinition

	// Information about the task action. This field is required if TriggerEventSource
	// is one of the following values: OnZendeskTicketCreate |
	// OnZendeskTicketStatusUpdate | OnSalesforceCaseCreate
	TaskAction *TaskActionDefinition
	// contains filtered or unexported fields
}

type RulePublishStatus string

const (
	RulePublishStatusDraft     RulePublishStatus = "DRAFT"
	RulePublishStatusPublished RulePublishStatus = "PUBLISHED"
)

type RuleSummary struct {

	// A list of ActionTypes associated with a rule.
	//
	// This member is required.
	ActionSummaries []ActionSummary

	// The timestamp for when the rule was created.
	//
	// This member is required.
	CreatedTime *time.Time

	// The name of the event source.
	//
	// This member is required.
	EventSourceName EventSourceName

	// The timestamp for when the rule was last updated.
	//
	// This member is required.
	LastUpdatedTime *time.Time

	// The name of the rule.
	//
	// This member is required.
	Name *string

	// The publish status of the rule.
	//
	// This member is required.
	PublishStatus RulePublishStatus

	// The Amazon Resource Name (ARN) of the rule.
	//
	// This member is required.
	RuleArn *string

	// A unique identifier for the rule.
	//
	// This member is required.
	RuleId *string
	// contains filtered or unexported fields
}

type RuleTriggerEventSource struct {

	// The name of the event source.
	//
	// This member is required.
	EventSourceName EventSourceName

	// The identifier for the integration association.
	IntegrationAssociationId *string
	// contains filtered or unexported fields
}

type S3Config struct {

	// The S3 bucket name.
	//
	// This member is required.
	BucketName *string

	// The S3 bucket prefix.
	//
	// This member is required.
	BucketPrefix *string

	// The Amazon S3 encryption configuration.
	EncryptionConfig *EncryptionConfig
	// contains filtered or unexported fields
}

type SearchableQueueType string

const (
	SearchableQueueTypeStandard SearchableQueueType = "STANDARD"
)

type SecurityKey struct {

	// The existing association identifier that uniquely identifies the resource type
	// and storage config for the given instance ID.
	AssociationId *string

	// When the security key was created.
	CreationTime *time.Time

	// The key of the security key.
	Key *string
	// contains filtered or unexported fields
}

type SecurityProfile struct {

	// The list of tags that a security profile uses to restrict access to resources
	// in Amazon Connect.
	AllowedAccessControlTags map[string]string

	// The Amazon Resource Name (ARN) for the secruity profile.
	Arn *string

	// The description of the security profile.
	Description *string

	// The identifier for the security profile.
	Id *string

	// The organization resource identifier for the security profile.
	OrganizationResourceId *string

	// The name for the security profile.
	SecurityProfileName *string

	// The list of resources that a security profile applies tag restrictions to in
	// Amazon Connect.
	TagRestrictedResources []string

	// The tags used to organize, track, or control access for this resource. For
	// example, { "tags": {"key1":"value1", "key2":"value2"} }.
	Tags map[string]string
	// contains filtered or unexported fields
}

type SecurityProfileSearchCriteria struct {

	// A list of conditions which would be applied together with an AND condition.
	AndConditions []SecurityProfileSearchCriteria

	// A list of conditions which would be applied together with an OR condition.
	OrConditions []SecurityProfileSearchCriteria

	// A leaf node condition which can be used to specify a string condition.
	StringCondition *StringCondition
	// contains filtered or unexported fields
}

type SecurityProfileSearchSummary struct {

	// The Amazon Resource Name (ARN) of the security profile.
	Arn *string

	// The description of the security profile.
	Description *string

	// The identifier of the security profile.
	Id *string

	// The organization resource identifier.
	OrganizationResourceId *string

	// The name of the security profile.
	SecurityProfileName *string

	// The tags used to organize, track, or control access for this resource. For
	// example, { "tags": {"key1":"value1", "key2":"value2"} }.
	Tags map[string]string
	// contains filtered or unexported fields
}

type SecurityProfileSummary struct {

	// The Amazon Resource Name (ARN) of the security profile.
	Arn *string

	// The identifier of the security profile.
	Id *string

	// The name of the security profile.
	Name *string
	// contains filtered or unexported fields
}

type SecurityProfilesSearchFilter struct {

	// An object that can be used to specify Tag conditions inside the SearchFilter .
	// This accepts an OR of AND (List of List) input where:
	//   - Top level list specifies conditions that need to be applied with OR operator
	//   - Inner list specifies conditions that need to be applied with AND operator.
	TagFilter *ControlPlaneTagFilter
	// contains filtered or unexported fields
}

type SendNotificationActionDefinition struct {

	// Notification content. Supports variable injection. For more information, see
	// JSONPath reference (https://docs.aws.amazon.com/connect/latest/adminguide/contact-lens-variable-injection.html)
	// in the Amazon Connect Administrators Guide.
	//
	// This member is required.
	Content *string

	// Content type format.
	//
	// This member is required.
	ContentType NotificationContentType

	// Notification delivery method.
	//
	// This member is required.
	DeliveryMethod NotificationDeliveryType

	// Notification recipient.
	//
	// This member is required.
	Recipient *NotificationRecipientType

	// The subject of the email if the delivery method is EMAIL . Supports variable
	// injection. For more information, see JSONPath reference (https://docs.aws.amazon.com/connect/latest/adminguide/contact-lens-variable-injection.html)
	// in the Amazon Connect Administrators Guide.
	Subject *string
	// contains filtered or unexported fields
}

type ServiceQuotaExceededException struct {
	Message *string

	ErrorCodeOverride *string
	// contains filtered or unexported fields
}

type SignInConfig struct {

	// Information about traffic distributions.
	//
	// This member is required.
	Distributions []SignInDistribution
	// contains filtered or unexported fields
}

type SignInDistribution struct {

	// Whether sign in distribution is enabled.
	//
	// This member is required.
	Enabled bool

	// The Amazon Web Services Region of the sign in distribution.
	//
	// This member is required.
	Region *string
	// contains filtered or unexported fields
}

type SingleSelectQuestionRuleCategoryAutomation struct {

	// The category name, as defined in Rules.
	//
	// This member is required.
	Category *string

	// The condition to apply for the automation option. If the condition is PRESENT ,
	// then the option is applied when the contact data includes the category.
	// Similarly, if the condition is NOT_PRESENT , then the option is applied when the
	// contact data does not include the category.
	//
	// This member is required.
	Condition SingleSelectQuestionRuleCategoryAutomationCondition

	// The identifier of the answer option.
	//
	// This member is required.
	OptionRefId *string
	// contains filtered or unexported fields
}

type SingleSelectQuestionRuleCategoryAutomationCondition string

const (
	SingleSelectQuestionRuleCategoryAutomationConditionPresent    SingleSelectQuestionRuleCategoryAutomationCondition = "PRESENT"
	SingleSelectQuestionRuleCategoryAutomationConditionNotPresent SingleSelectQuestionRuleCategoryAutomationCondition = "NOT_PRESENT"
)

type SortOrder string

const (
	SortOrderAscending  SortOrder = "ASCENDING"
	SortOrderDescending SortOrder = "DESCENDING"
)

type SourceType string

const (
	SourceTypeSalesforce SourceType = "SALESFORCE"
	SourceTypeZendesk    SourceType = "ZENDESK"
)

type Statistic string

const (
	StatisticSum Statistic = "SUM"
	StatisticMax Statistic = "MAX"
	StatisticAvg Statistic = "AVG"
)

type StorageType string

const (
	StorageTypeS3                 StorageType = "S3"
	StorageTypeKinesisVideoStream StorageType = "KINESIS_VIDEO_STREAM"
	StorageTypeKinesisStream      StorageType = "KINESIS_STREAM"
	StorageTypeKinesisFirehose    StorageType = "KINESIS_FIREHOSE"
)

type StringComparisonType string

const (
	StringComparisonTypeStartsWith StringComparisonType = "STARTS_WITH"
	StringComparisonTypeContains   StringComparisonType = "CONTAINS"
	StringComparisonTypeExact      StringComparisonType = "EXACT"
)

type StringCondition struct {

	// The type of comparison to be made when evaluating the string condition.
	ComparisonType StringComparisonType

	// The name of the field in the string condition.
	FieldName *string

	// The value of the string.
	Value *string
	// contains filtered or unexported fields
}

type StringReference struct {

	// Identifier of the string reference.
	Name *string

	// A valid string.
	Value *string
	// contains filtered or unexported fields
}

type TagCondition struct {

	// The tag key in the tag condition.
	TagKey *string

	// The tag value in the tag condition.
	TagValue *string
	// contains filtered or unexported fields
}

type TagSearchCondition struct {

	// The tag key used in the tag search condition.
	TagKey *string

	// The type of comparison to be made when evaluating the tag key in tag search
	// condition.
	TagKeyComparisonType StringComparisonType

	// The tag value used in the tag search condition.
	TagValue *string

	// The type of comparison to be made when evaluating the tag value in tag search
	// condition.
	TagValueComparisonType StringComparisonType
	// contains filtered or unexported fields
}

type TagSet struct {

	// The tag key in the tagSet.
	Key *string

	// The tag value in the tagSet.
	Value *string
	// contains filtered or unexported fields
}

type TaskActionDefinition struct {

	// The identifier of the flow.
	//
	// This member is required.
	ContactFlowId *string

	// The name. Supports variable injection. For more information, see JSONPath
	// reference (https://docs.aws.amazon.com/connect/latest/adminguide/contact-lens-variable-injection.html)
	// in the Amazon Connect Administrators Guide.
	//
	// This member is required.
	Name *string

	// The description. Supports variable injection. For more information, see
	// JSONPath reference (https://docs.aws.amazon.com/connect/latest/adminguide/contact-lens-variable-injection.html)
	// in the Amazon Connect Administrators Guide.
	Description *string

	// Information about the reference when the referenceType is URL . Otherwise, null.
	// (Supports variable injection in the Value field.)
	References map[string]Reference
	// contains filtered or unexported fields
}

type TaskTemplateConstraints struct {

	// Lists the fields that are invisible to agents.
	InvisibleFields []InvisibleFieldInfo

	// Lists the fields that are read-only to agents, and cannot be edited.
	ReadOnlyFields []ReadOnlyFieldInfo

	// Lists the fields that are required to be filled by agents.
	RequiredFields []RequiredFieldInfo
	// contains filtered or unexported fields
}

type TaskTemplateDefaultFieldValue struct {

	// Default value for the field.
	DefaultValue *string

	// Identifier of a field.
	Id *TaskTemplateFieldIdentifier
	// contains filtered or unexported fields
}

type TaskTemplateDefaults struct {

	// Default value for the field.
	DefaultFieldValues []TaskTemplateDefaultFieldValue
	// contains filtered or unexported fields
}

type TaskTemplateField struct {

	// The unique identifier for the field.
	//
	// This member is required.
	Id *TaskTemplateFieldIdentifier

	// The description of the field.
	Description *string

	// A list of options for a single select field.
	SingleSelectOptions []string

	// Indicates the type of field.
	Type TaskTemplateFieldType
	// contains filtered or unexported fields
}

type TaskTemplateFieldIdentifier struct {

	// The name of the task template field.
	Name *string
	// contains filtered or unexported fields
}

type TaskTemplateFieldType string

const (
	TaskTemplateFieldTypeName          TaskTemplateFieldType = "NAME"
	TaskTemplateFieldTypeDescription   TaskTemplateFieldType = "DESCRIPTION"
	TaskTemplateFieldTypeScheduledTime TaskTemplateFieldType = "SCHEDULED_TIME"
	TaskTemplateFieldTypeQuickConnect  TaskTemplateFieldType = "QUICK_CONNECT"
	TaskTemplateFieldTypeUrl           TaskTemplateFieldType = "URL"
	TaskTemplateFieldTypeNumber        TaskTemplateFieldType = "NUMBER"
	TaskTemplateFieldTypeText          TaskTemplateFieldType = "TEXT"
	TaskTemplateFieldTypeTextArea      TaskTemplateFieldType = "TEXT_AREA"
	TaskTemplateFieldTypeDateTime      TaskTemplateFieldType = "DATE_TIME"
	TaskTemplateFieldTypeBoolean       TaskTemplateFieldType = "BOOLEAN"
	TaskTemplateFieldTypeSingleSelect  TaskTemplateFieldType = "SINGLE_SELECT"
	TaskTemplateFieldTypeEmail         TaskTemplateFieldType = "EMAIL"
)

type TaskTemplateMetadata struct {

	// The Amazon Resource Name (ARN) of the task template.
	Arn *string

	// The timestamp when the task template was created.
	CreatedTime *time.Time

	// The description of the task template.
	Description *string

	// A unique identifier for the task template.
	Id *string

	// The timestamp when the task template was last modified.
	LastModifiedTime *time.Time

	// The name of the task template.
	Name *string

	// Marks a template as ACTIVE or INACTIVE for a task to refer to it. Tasks can
	// only be created from ACTIVE templates. If a template is marked as INACTIVE ,
	// then a task that refers to this template cannot be created.
	Status TaskTemplateStatus
	// contains filtered or unexported fields
}

type TaskTemplateStatus string

const (
	TaskTemplateStatusActive   TaskTemplateStatus = "ACTIVE"
	TaskTemplateStatusInactive TaskTemplateStatus = "INACTIVE"
)

type TelephonyConfig struct {

	// Information about traffic distributions.
	//
	// This member is required.
	Distributions []Distribution
	// contains filtered or unexported fields
}

type Threshold struct {

	// The type of comparison. Only "less than" (LT) comparisons are supported.
	Comparison Comparison

	// The threshold value to compare.
	ThresholdValue *float64
	// contains filtered or unexported fields
}

type ThresholdV2 struct {

	// The type of comparison. Only "less than" (LT) comparisons are supported.
	Comparison *string

	// The threshold value to compare.
	ThresholdValue *float64
	// contains filtered or unexported fields
}

type ThrottlingException struct {
	Message *string

	ErrorCodeOverride *string
	// contains filtered or unexported fields
}

type TimerEligibleParticipantRoles string

const (
	TimerEligibleParticipantRolesCustomer TimerEligibleParticipantRoles = "CUSTOMER"
	TimerEligibleParticipantRolesAgent    TimerEligibleParticipantRoles = "AGENT"
)

type TrafficDistributionGroup struct {

	// The Amazon Resource Name (ARN) of the traffic distribution group.
	Arn *string

	// The description of the traffic distribution group.
	Description *string

	// The identifier of the traffic distribution group. This can be the ID or the ARN
	// if the API is being called in the Region where the traffic distribution group
	// was created. The ARN must be provided if the call is from the replicated Region.
	Id *string

	// The Amazon Resource Name (ARN).
	InstanceArn *string

	// Whether this is the default traffic distribution group created during instance
	// replication. The default traffic distribution group cannot be deleted by the
	// DeleteTrafficDistributionGroup API. The default traffic distribution group is
	// deleted as part of the process for deleting a replica. You can change the
	// SignInConfig only for a default TrafficDistributionGroup . If you call
	// UpdateTrafficDistribution with a modified SignInConfig and a non-default
	// TrafficDistributionGroup , an InvalidRequestException is returned.
	IsDefault bool

	// The name of the traffic distribution group.
	Name *string

	// The status of the traffic distribution group.
	//   - CREATION_IN_PROGRESS means the previous CreateTrafficDistributionGroup (https://docs.aws.amazon.com/connect/latest/APIReference/API_CreateTrafficDistributionGroup.html)
	//   operation is still in progress and has not yet completed.
	//   - ACTIVE means the previous CreateTrafficDistributionGroup (https://docs.aws.amazon.com/connect/latest/APIReference/API_CreateTrafficDistributionGroup.html)
	//   operation has succeeded.
	//   - CREATION_FAILED indicates that the previous CreateTrafficDistributionGroup (https://docs.aws.amazon.com/connect/latest/APIReference/API_CreateTrafficDistributionGroup.html)
	//   operation has failed.
	//   - PENDING_DELETION means the previous DeleteTrafficDistributionGroup (https://docs.aws.amazon.com/connect/latest/APIReference/API_DeleteTrafficDistributionGroup.html)
	//   operation is still in progress and has not yet completed.
	//   - DELETION_FAILED means the previous DeleteTrafficDistributionGroup (https://docs.aws.amazon.com/connect/latest/APIReference/API_DeleteTrafficDistributionGroup.html)
	//   operation has failed.
	//   - UPDATE_IN_PROGRESS means the previous UpdateTrafficDistributionGroup (https://docs.aws.amazon.com/connect/latest/APIReference/API_UpdateTrafficDistributionGroup.html)
	//   operation is still in progress and has not yet completed.
	Status TrafficDistributionGroupStatus

	// The tags used to organize, track, or control access for this resource. For
	// example, { "tags": {"key1":"value1", "key2":"value2"} }.
	Tags map[string]string
	// contains filtered or unexported fields
}

type TrafficDistributionGroupStatus string

const (
	TrafficDistributionGroupStatusCreationInProgress TrafficDistributionGroupStatus = "CREATION_IN_PROGRESS"
	TrafficDistributionGroupStatusActive             TrafficDistributionGroupStatus = "ACTIVE"
	TrafficDistributionGroupStatusCreationFailed     TrafficDistributionGroupStatus = "CREATION_FAILED"
	TrafficDistributionGroupStatusPendingDeletion    TrafficDistributionGroupStatus = "PENDING_DELETION"
	TrafficDistributionGroupStatusDeletionFailed     TrafficDistributionGroupStatus = "DELETION_FAILED"
	TrafficDistributionGroupStatusUpdateInProgress   TrafficDistributionGroupStatus = "UPDATE_IN_PROGRESS"
)

type TrafficDistributionGroupSummary struct {

	// The Amazon Resource Name (ARN) of the traffic distribution group.
	Arn *string

	// The identifier of the traffic distribution group. This can be the ID or the ARN
	// if the API is being called in the Region where the traffic distribution group
	// was created. The ARN must be provided if the call is from the replicated Region.
	Id *string

	// The Amazon Resource Name (ARN) of the traffic distribution group.
	InstanceArn *string

	// Whether this is the default traffic distribution group created during instance
	// replication. The default traffic distribution group cannot be deleted by the
	// DeleteTrafficDistributionGroup API. The default traffic distribution group is
	// deleted as part of the process for deleting a replica.
	IsDefault bool

	// The name of the traffic distribution group.
	Name *string

	// The status of the traffic distribution group.
	//   - CREATION_IN_PROGRESS means the previous CreateTrafficDistributionGroup (https://docs.aws.amazon.com/connect/latest/APIReference/API_CreateTrafficDistributionGroup.html)
	//   operation is still in progress and has not yet completed.
	//   - ACTIVE means the previous CreateTrafficDistributionGroup (https://docs.aws.amazon.com/connect/latest/APIReference/API_CreateTrafficDistributionGroup.html)
	//   operation has succeeded.
	//   - CREATION_FAILED indicates that the previous CreateTrafficDistributionGroup (https://docs.aws.amazon.com/connect/latest/APIReference/API_CreateTrafficDistributionGroup.html)
	//   operation has failed.
	//   - PENDING_DELETION means the previous DeleteTrafficDistributionGroup (https://docs.aws.amazon.com/connect/latest/APIReference/API_DeleteTrafficDistributionGroup.html)
	//   operation is still in progress and has not yet completed.
	//   - DELETION_FAILED means the previous DeleteTrafficDistributionGroup (https://docs.aws.amazon.com/connect/latest/APIReference/API_DeleteTrafficDistributionGroup.html)
	//   operation has failed.
	//   - UPDATE_IN_PROGRESS means the previous UpdateTrafficDistributionGroup (https://docs.aws.amazon.com/connect/latest/APIReference/API_UpdateTrafficDistributionGroup.html)
	//   operation is still in progress and has not yet completed.
	Status TrafficDistributionGroupStatus
	// contains filtered or unexported fields
}

type TrafficDistributionGroupUserSummary struct {

	// The identifier for the user. This can be the ID or the ARN of the user.
	UserId *string
	// contains filtered or unexported fields
}

type TrafficType string

const (
	TrafficTypeGeneral  TrafficType = "GENERAL"
	TrafficTypeCampaign TrafficType = "CAMPAIGN"
)

type Unit string

const (
	UnitSeconds Unit = "SECONDS"
	UnitCount   Unit = "COUNT"
	UnitPercent Unit = "PERCENT"
)

type UnknownUnionMember struct {
	Tag   string
	Value []byte
	// contains filtered or unexported fields
}

type UpdateParticipantRoleConfigChannelInfo interface {
	// contains filtered or unexported methods
}

type UpdateParticipantRoleConfigChannelInfoMemberChat struct {
	Value ChatParticipantRoleConfig
	// contains filtered or unexported fields
}

type UrlReference struct {

	// Identifier of the URL reference.
	Name *string

	// A valid URL.
	Value *string
	// contains filtered or unexported fields
}

type UseCase struct {

	// The Amazon Resource Name (ARN) for the use case.
	UseCaseArn *string

	// The identifier for the use case.
	UseCaseId *string

	// The type of use case to associate to the integration association. Each
	// integration association can have only one of each use case type.
	UseCaseType UseCaseType
	// contains filtered or unexported fields
}

type UseCaseType string

const (
	UseCaseTypeRulesEvaluation  UseCaseType = "RULES_EVALUATION"
	UseCaseTypeConnectCampaigns UseCaseType = "CONNECT_CAMPAIGNS"
)

type User struct {

	// The Amazon Resource Name (ARN) of the user account.
	Arn *string

	// The identifier of the user account in the directory used for identity
	// management.
	DirectoryUserId *string

	// The identifier of the hierarchy group for the user.
	HierarchyGroupId *string

	// The identifier of the user account.
	Id *string

	// Information about the user identity.
	IdentityInfo *UserIdentityInfo

	// Information about the phone configuration for the user.
	PhoneConfig *UserPhoneConfig

	// The identifier of the routing profile for the user.
	RoutingProfileId *string

	// The identifiers of the security profiles for the user.
	SecurityProfileIds []string

	// The tags.
	Tags map[string]string

	// The user name assigned to the user account.
	Username *string
	// contains filtered or unexported fields
}

type UserData struct {

	// A map of active slots by channel. The key is a channel name. The value is an
	// integer: the number of active slots.
	ActiveSlotsByChannel map[string]int32

	// A map of available slots by channel. The key is a channel name. The value is an
	// integer: the available number of slots.
	AvailableSlotsByChannel map[string]int32

	// A list of contact reference information.
	Contacts []AgentContactReference

	// Contains information about the levels of a hierarchy group assigned to a user.
	HierarchyPath *HierarchyPathReference

	// A map of maximum slots by channel. The key is a channel name. The value is an
	// integer: the maximum number of slots. This is calculated from MediaConcurrency (https://docs.aws.amazon.com/connect/latest/APIReference/API_MediaConcurrency.html)
	// of the RoutingProfile assigned to the agent.
	MaxSlotsByChannel map[string]int32

	// The Next status of the agent.
	NextStatus *string

	// Information about the routing profile that is assigned to the user.
	RoutingProfile *RoutingProfileReference

	// The status of the agent that they manually set in their Contact Control Panel
	// (CCP), or that the supervisor manually changes in the real-time metrics report.
	Status *AgentStatusReference

	// Information about the user for the data that is returned. It contains the
	// resourceId and ARN of the user.
	User *UserReference
	// contains filtered or unexported fields
}

type UserDataFilters struct {

	// A list of up to 100 agent IDs or ARNs.
	Agents []string

	// A filter for the user data based on the contact information that is associated
	// to the user. It contains a list of contact states.
	ContactFilter *ContactFilter

	// A list of up to 100 queues or ARNs.
	Queues []string

	// A list of up to 100 routing profile IDs or ARNs.
	RoutingProfiles []string

	// A UserHierarchyGroup ID or ARN.
	UserHierarchyGroups []string
	// contains filtered or unexported fields
}

type UserIdentityInfo struct {

	// The email address. If you are using SAML for identity management and include
	// this parameter, an error is returned.
	Email *string

	// The first name. This is required if you are using Amazon Connect or SAML for
	// identity management.
	FirstName *string

	// The last name. This is required if you are using Amazon Connect or SAML for
	// identity management.
	LastName *string

	// The user's mobile number.
	Mobile *string

	// The user's secondary email address. If you provide a secondary email, the user
	// receives email notifications - other than password reset notifications - to this
	// email address instead of to their primary email address. Pattern:
	// (?=^.{0,265}$)[a-zA-Z0-9._%+-]+@[a-zA-Z0-9.-]+\.[a-zA-Z]{2,63}
	SecondaryEmail *string
	// contains filtered or unexported fields
}

type UserIdentityInfoLite struct {

	// The user's first name.
	FirstName *string

	// The user's last name.
	LastName *string
	// contains filtered or unexported fields
}

type UserNotFoundException struct {
	Message *string

	ErrorCodeOverride *string
	// contains filtered or unexported fields
}

type UserPhoneConfig struct {

	// The phone type.
	//
	// This member is required.
	PhoneType PhoneType

	// The After Call Work (ACW) timeout setting, in seconds. When returned by a
	// SearchUsers call, AfterContactWorkTimeLimit is returned in milliseconds.
	AfterContactWorkTimeLimit int32

	// The Auto accept setting.
	AutoAccept bool

	// The phone number for the user's desk phone.
	DeskPhoneNumber *string
	// contains filtered or unexported fields
}

type UserQuickConnectConfig struct {

	// The identifier of the flow.
	//
	// This member is required.
	ContactFlowId *string

	// The identifier of the user.
	//
	// This member is required.
	UserId *string
	// contains filtered or unexported fields
}

type UserReference struct {

	// The Amazon Resource Name (ARN) for the user.
	Arn *string

	// The unique identifier for the user.
	Id *string
	// contains filtered or unexported fields
}

type UserSearchCriteria struct {

	// A list of conditions which would be applied together with an AND condition.
	AndConditions []UserSearchCriteria

	// A leaf node condition which can be used to specify a hierarchy group condition.
	HierarchyGroupCondition *HierarchyGroupCondition

	// A list of conditions which would be applied together with an OR condition.
	OrConditions []UserSearchCriteria

	// A leaf node condition which can be used to specify a string condition. The
	// currently supported values for FieldName are name , description , and resourceID
	// .
	StringCondition *StringCondition
	// contains filtered or unexported fields
}

type UserSearchFilter struct {

	// An object that can be used to specify Tag conditions inside the SearchFilter .
	// This accepts an OR of AND (List of List) input where:
	//   - Top level list specifies conditions that need to be applied with OR operator
	//   - Inner list specifies conditions that need to be applied with AND operator.
	TagFilter *ControlPlaneTagFilter
	// contains filtered or unexported fields
}

type UserSearchSummary struct {

	// The Amazon Resource Name (ARN) of the user.
	Arn *string

	// The directory identifier of the user.
	DirectoryUserId *string

	// The identifier of the user's hierarchy group.
	HierarchyGroupId *string

	// The identifier of the user's summary.
	Id *string

	// The user's first name and last name.
	IdentityInfo *UserIdentityInfoLite

	// Contains information about the phone configuration settings for a user.
	PhoneConfig *UserPhoneConfig

	// The identifier of the user's routing profile.
	RoutingProfileId *string

	// The identifiers of the user's security profiles.
	SecurityProfileIds []string

	// The tags used to organize, track, or control access for this resource. For
	// example, { "tags": {"key1":"value1", "key2":"value2"} }.
	Tags map[string]string

	// The name of the user.
	Username *string
	// contains filtered or unexported fields
}

type UserSummary struct {

	// The Amazon Resource Name (ARN) of the user account.
	Arn *string

	// The identifier of the user account.
	Id *string

	// The Amazon Connect user name of the user account.
	Username *string
	// contains filtered or unexported fields
}

type Vocabulary struct {

	// The Amazon Resource Name (ARN) of the custom vocabulary.
	//
	// This member is required.
	Arn *string

	// The identifier of the custom vocabulary.
	//
	// This member is required.
	Id *string

	// The language code of the vocabulary entries. For a list of languages and their
	// corresponding language codes, see What is Amazon Transcribe? (https://docs.aws.amazon.com/transcribe/latest/dg/transcribe-whatis.html)
	//
	// This member is required.
	LanguageCode VocabularyLanguageCode

	// The timestamp when the custom vocabulary was last modified.
	//
	// This member is required.
	LastModifiedTime *time.Time

	// A unique name of the custom vocabulary.
	//
	// This member is required.
	Name *string

	// The current state of the custom vocabulary.
	//
	// This member is required.
	State VocabularyState

	// The content of the custom vocabulary in plain-text format with a table of
	// values. Each row in the table represents a word or a phrase, described with
	// Phrase , IPA , SoundsLike , and DisplayAs fields. Separate the fields with TAB
	// characters. For more information, see Create a custom vocabulary using a table (https://docs.aws.amazon.com/transcribe/latest/dg/custom-vocabulary.html#create-vocabulary-table)
	// .
	Content *string

	// The reason why the custom vocabulary was not created.
	FailureReason *string

	// The tags used to organize, track, or control access for this resource. For
	// example, { "tags": {"key1":"value1", "key2":"value2"} }.
	Tags map[string]string
	// contains filtered or unexported fields
}

type VocabularyLanguageCode string

const (
	VocabularyLanguageCodeArAe VocabularyLanguageCode = "ar-AE"
	VocabularyLanguageCodeDeCh VocabularyLanguageCode = "de-CH"
	VocabularyLanguageCodeDeDe VocabularyLanguageCode = "de-DE"
	VocabularyLanguageCodeEnAb VocabularyLanguageCode = "en-AB"
	VocabularyLanguageCodeEnAu VocabularyLanguageCode = "en-AU"
	VocabularyLanguageCodeEnGb VocabularyLanguageCode = "en-GB"
	VocabularyLanguageCodeEnIe VocabularyLanguageCode = "en-IE"
	VocabularyLanguageCodeEnIn VocabularyLanguageCode = "en-IN"
	VocabularyLanguageCodeEnUs VocabularyLanguageCode = "en-US"
	VocabularyLanguageCodeEnWl VocabularyLanguageCode = "en-WL"
	VocabularyLanguageCodeEsEs VocabularyLanguageCode = "es-ES"
	VocabularyLanguageCodeEsUs VocabularyLanguageCode = "es-US"
	VocabularyLanguageCodeFrCa VocabularyLanguageCode = "fr-CA"
	VocabularyLanguageCodeFrFr VocabularyLanguageCode = "fr-FR"
	VocabularyLanguageCodeHiIn VocabularyLanguageCode = "hi-IN"
	VocabularyLanguageCodeItIt VocabularyLanguageCode = "it-IT"
	VocabularyLanguageCodeJaJp VocabularyLanguageCode = "ja-JP"
	VocabularyLanguageCodeKoKr VocabularyLanguageCode = "ko-KR"
	VocabularyLanguageCodePtBr VocabularyLanguageCode = "pt-BR"
	VocabularyLanguageCodePtPt VocabularyLanguageCode = "pt-PT"
	VocabularyLanguageCodeZhCn VocabularyLanguageCode = "zh-CN"
	VocabularyLanguageCodeEnNz VocabularyLanguageCode = "en-NZ"
	VocabularyLanguageCodeEnZa VocabularyLanguageCode = "en-ZA"
)

type VocabularyState string

const (
	VocabularyStateCreationInProgress VocabularyState = "CREATION_IN_PROGRESS"
	VocabularyStateActive             VocabularyState = "ACTIVE"
	VocabularyStateCreationFailed     VocabularyState = "CREATION_FAILED"
	VocabularyStateDeleteInProgress   VocabularyState = "DELETE_IN_PROGRESS"
)

type VocabularySummary struct {

	// The Amazon Resource Name (ARN) of the custom vocabulary.
	//
	// This member is required.
	Arn *string

	// The identifier of the custom vocabulary.
	//
	// This member is required.
	Id *string

	// The language code of the vocabulary entries. For a list of languages and their
	// corresponding language codes, see What is Amazon Transcribe? (https://docs.aws.amazon.com/transcribe/latest/dg/transcribe-whatis.html)
	//
	// This member is required.
	LanguageCode VocabularyLanguageCode

	// The timestamp when the custom vocabulary was last modified.
	//
	// This member is required.
	LastModifiedTime *time.Time

	// A unique name of the custom vocabulary.
	//
	// This member is required.
	Name *string

	// The current state of the custom vocabulary.
	//
	// This member is required.
	State VocabularyState

	// The reason why the custom vocabulary was not created.
	FailureReason *string
	// contains filtered or unexported fields
}

type VoiceRecordingConfiguration struct {

	// Identifies which track is being recorded.
	VoiceRecordingTrack VoiceRecordingTrack
	// contains filtered or unexported fields
}

type VoiceRecordingTrack string

const (
	VoiceRecordingTrackFromAgent VoiceRecordingTrack = "FROM_AGENT"
	VoiceRecordingTrackToAgent   VoiceRecordingTrack = "TO_AGENT"
	VoiceRecordingTrackAll       VoiceRecordingTrack = "ALL"
)

type WisdomInfo struct {

	// The Amazon Resource Name (ARN) of the Wisdom session.
	SessionArn *string
	// contains filtered or unexported fields
}