type AccessDeniedException struct {
	Message *string
	// contains filtered or unexported fields
}

type AgentInfo struct {

	// The timestamp when the contact was connected to the agent.
	ConnectedToAgentTimestamp *time.Time

	// The identifier of the agent who accepted the contact.
	Id *string
	// contains filtered or unexported fields
}

type AgentStatus struct {

	// The Amazon Resource Name (ARN) of the agent status.
	AgentStatusARN *string

	// The identifier of the agent status.
	AgentStatusId *string

	// The description of the agent status.
	Description *string

	// The display order of the agent status.
	DisplayOrder *int32

	// The name of the agent status.
	Name *string

	// The state of the agent status.
	State AgentStatusState

	// The tags used to organize, track, or control access for this resource.
	Tags map[string]string

	// The type of agent status.
	Type AgentStatusType
	// contains filtered or unexported fields
}

type AgentStatusState string

const (
	AgentStatusStateEnabled  AgentStatusState = "ENABLED"
	AgentStatusStateDisabled AgentStatusState = "DISABLED"
)

type AgentStatusSummary struct {

	// The Amazon Resource Name (ARN) for the agent status.
	Arn *string

	// The identifier for an agent status.
	Id *string

	// The name of the agent status.
	Name *string

	// The type of the agent status.
	Type AgentStatusType
	// contains filtered or unexported fields
}

type AgentStatusType string

const (
	AgentStatusTypeRoutable AgentStatusType = "ROUTABLE"
	AgentStatusTypeCustom   AgentStatusType = "CUSTOM"
	AgentStatusTypeOffline  AgentStatusType = "OFFLINE"
)

type AnswerMachineDetectionConfig struct {

	// Wait for the answering machine prompt.
	AwaitAnswerMachinePrompt bool

	// The flag to indicate if answer machine detection analysis needs to be performed
	// for a voice call. If set to true, TrafficType must be set as CAMPAIGN.
	EnableAnswerMachineDetection bool
	// contains filtered or unexported fields
}

type AttachmentReference struct {

	// Identifier of the attachment reference.
	Name *string

	// Status of an attachment reference type.
	Status ReferenceStatus

	// Contains the location path of the attachment reference.
	Value *string
	// contains filtered or unexported fields
}

type Attribute struct {

	// The type of attribute.
	AttributeType InstanceAttributeType

	// The value of the attribute.
	Value *string
	// contains filtered or unexported fields
}

type Channel string

const (
	ChannelVoice Channel = "VOICE"
	ChannelChat  Channel = "CHAT"
	ChannelTask  Channel = "TASK"
)

type ChatMessage struct {

	// The content of the chat message.
	//
	// This member is required.
	Content *string

	// The type of the content. Supported types are text and plain.
	//
	// This member is required.
	ContentType *string
	// contains filtered or unexported fields
}

type ChatStreamingConfiguration struct {

	// The Amazon Resource Name (ARN) of the standard Amazon SNS topic. The Amazon
	// Resource Name (ARN) of the streaming endpoint that is used to publish real-time
	// message streaming for chat conversations.
	//
	// This member is required.
	StreamingEndpointArn *string
	// contains filtered or unexported fields
}

type Comparison string

const (
	ComparisonLt Comparison = "LT"
)

type Contact struct {

	// Information about the agent who accepted the contact.
	AgentInfo *AgentInfo

	// The Amazon Resource Name (ARN) for the contact.
	Arn *string

	// How the contact reached your contact center.
	Channel Channel

	// The description of the contact.
	Description *string

	// The timestamp when the customer endpoint disconnected from Amazon Connect.
	DisconnectTimestamp *time.Time

	// The identifier for the contact.
	Id *string

	// If this contact is related to other contacts, this is the ID of the initial
	// contact.
	InitialContactId *string

	// Indicates how the contact was initiated.
	InitiationMethod ContactInitiationMethod

	// The date and time this contact was initiated, in UTC time. For INBOUND, this is
	// when the contact arrived. For OUTBOUND, this is when the agent began dialing.
	// For CALLBACK, this is when the callback contact was created. For TRANSFER and
	// QUEUE_TRANSFER, this is when the transfer was initiated. For API, this is when
	// the request arrived.
	InitiationTimestamp *time.Time

	// The timestamp when contact was last updated.
	LastUpdateTimestamp *time.Time

	// The name of the contact.
	Name *string

	// If this contact is not the first contact, this is the ID of the previous
	// contact.
	PreviousContactId *string

	// If this contact was queued, this contains information about the queue.
	QueueInfo *QueueInfo

	// The timestamp, in Unix epoch time format, at which to start running the inbound
	// flow.
	ScheduledTimestamp *time.Time
	// contains filtered or unexported fields
}

type ContactFlow struct {

	// The Amazon Resource Name (ARN) of the contact flow.
	Arn *string

	// The content of the contact flow.
	Content *string

	// The description of the contact flow.
	Description *string

	// The identifier of the contact flow.
	Id *string

	// The name of the contact flow.
	Name *string

	// The type of contact flow.
	State ContactFlowState

	// One or more tags.
	Tags map[string]string

	// The type of the contact flow. For descriptions of the available types, see
	// Choose a Contact Flow Type
	// (https://docs.aws.amazon.com/connect/latest/adminguide/create-contact-flow.html#contact-flow-types)
	// in the Amazon Connect Administrator Guide.
	Type ContactFlowType
	// contains filtered or unexported fields
}

type ContactFlowModule struct {

	// The Amazon Resource Name (ARN).
	Arn *string

	// The content of the contact flow module.
	Content *string

	// The description of the contact flow module.
	Description *string

	// The identifier of the contact flow module.
	Id *string

	// The name of the contact flow module.
	Name *string

	// The type of contact flow module.
	State ContactFlowModuleState

	// The status of the contact flow module.
	Status ContactFlowModuleStatus

	// The tags used to organize, track, or control access for this resource.
	Tags map[string]string
	// contains filtered or unexported fields
}

type ContactFlowModuleState string

const (
	ContactFlowModuleStateActive   ContactFlowModuleState = "ACTIVE"
	ContactFlowModuleStateArchived ContactFlowModuleState = "ARCHIVED"
)

type ContactFlowModuleStatus string

const (
	ContactFlowModuleStatusPublished ContactFlowModuleStatus = "PUBLISHED"
	ContactFlowModuleStatusSaved     ContactFlowModuleStatus = "SAVED"
)

type ContactFlowModuleSummary struct {

	// The Amazon Resource Name (ARN) of the contact flow module.
	Arn *string

	// The identifier of the contact flow module.
	Id *string

	// The name of the contact flow module.
	Name *string

	// The type of contact flow module.
	State ContactFlowModuleState
	// contains filtered or unexported fields
}

type ContactFlowNotPublishedException struct {
	Message *string
	// contains filtered or unexported fields
}

type ContactFlowState string

const (
	ContactFlowStateActive   ContactFlowState = "ACTIVE"
	ContactFlowStateArchived ContactFlowState = "ARCHIVED"
)

type ContactFlowSummary struct {

	// The Amazon Resource Name (ARN) of the contact flow.
	Arn *string

	// The type of contact flow.
	ContactFlowState ContactFlowState

	// The type of contact flow.
	ContactFlowType ContactFlowType

	// The identifier of the contact flow.
	Id *string

	// The name of the contact flow.
	Name *string
	// contains filtered or unexported fields
}

type ContactFlowType string

const (
	ContactFlowTypeContactFlow     ContactFlowType = "CONTACT_FLOW"
	ContactFlowTypeCustomerQueue   ContactFlowType = "CUSTOMER_QUEUE"
	ContactFlowTypeCustomerHold    ContactFlowType = "CUSTOMER_HOLD"
	ContactFlowTypeCustomerWhisper ContactFlowType = "CUSTOMER_WHISPER"
	ContactFlowTypeAgentHold       ContactFlowType = "AGENT_HOLD"
	ContactFlowTypeAgentWhisper    ContactFlowType = "AGENT_WHISPER"
	ContactFlowTypeOutboundWhisper ContactFlowType = "OUTBOUND_WHISPER"
	ContactFlowTypeAgentTransfer   ContactFlowType = "AGENT_TRANSFER"
	ContactFlowTypeQueueTransfer   ContactFlowType = "QUEUE_TRANSFER"
)

type ContactInitiationMethod string

const (
	ContactInitiationMethodInbound       ContactInitiationMethod = "INBOUND"
	ContactInitiationMethodOutbound      ContactInitiationMethod = "OUTBOUND"
	ContactInitiationMethodTransfer      ContactInitiationMethod = "TRANSFER"
	ContactInitiationMethodQueueTransfer ContactInitiationMethod = "QUEUE_TRANSFER"
	ContactInitiationMethodCallback      ContactInitiationMethod = "CALLBACK"
	ContactInitiationMethodApi           ContactInitiationMethod = "API"
)

type ContactNotFoundException struct {
	Message *string
	// contains filtered or unexported fields
}

type Credentials struct {

	// An access token generated for a federated user to access Amazon Connect.
	AccessToken *string

	// A token generated with an expiration time for the session a user is logged in to
	// Amazon Connect.
	AccessTokenExpiration *time.Time

	// Renews a token generated for a user to access the Amazon Connect instance.
	RefreshToken *string

	// Renews the expiration timer for a generated token.
	RefreshTokenExpiration *time.Time
	// contains filtered or unexported fields
}

type CurrentMetric struct {

	// The name of the metric.
	Name CurrentMetricName

	// The unit for the metric.
	Unit Unit
	// contains filtered or unexported fields
}

type CurrentMetricData struct {

	// Information about the metric.
	Metric *CurrentMetric

	// The value of the metric.
	Value *float64
	// contains filtered or unexported fields
}

type CurrentMetricName string

const (
	CurrentMetricNameAgentsOnline           CurrentMetricName = "AGENTS_ONLINE"
	CurrentMetricNameAgentsAvailable        CurrentMetricName = "AGENTS_AVAILABLE"
	CurrentMetricNameAgentsOnCall           CurrentMetricName = "AGENTS_ON_CALL"
	CurrentMetricNameAgentsNonProductive    CurrentMetricName = "AGENTS_NON_PRODUCTIVE"
	CurrentMetricNameAgentsAfterContactWork CurrentMetricName = "AGENTS_AFTER_CONTACT_WORK"
	CurrentMetricNameAgentsError            CurrentMetricName = "AGENTS_ERROR"
	CurrentMetricNameAgentsStaffed          CurrentMetricName = "AGENTS_STAFFED"
	CurrentMetricNameContactsInQueue        CurrentMetricName = "CONTACTS_IN_QUEUE"
	CurrentMetricNameOldestContactAge       CurrentMetricName = "OLDEST_CONTACT_AGE"
	CurrentMetricNameContactsScheduled      CurrentMetricName = "CONTACTS_SCHEDULED"
	CurrentMetricNameAgentsOnContact        CurrentMetricName = "AGENTS_ON_CONTACT"
	CurrentMetricNameSlotsActive            CurrentMetricName = "SLOTS_ACTIVE"
	CurrentMetricNameSlotsAvailable         CurrentMetricName = "SLOTS_AVAILABLE"
)

type CurrentMetricResult struct {

	// The set of metrics.
	Collections []CurrentMetricData

	// The dimensions for the metrics.
	Dimensions *Dimensions
	// contains filtered or unexported fields
}

type DestinationNotAllowedException struct {
	Message *string
	// contains filtered or unexported fields
}

type Dimensions struct {

	// The channel used for grouping and filters.
	Channel Channel

	// Information about the queue for which metrics are returned.
	Queue *QueueReference
	// contains filtered or unexported fields
}

type DirectoryType string

const (
	DirectoryTypeSaml              DirectoryType = "SAML"
	DirectoryTypeConnectManaged    DirectoryType = "CONNECT_MANAGED"
	DirectoryTypeExistingDirectory DirectoryType = "EXISTING_DIRECTORY"
)

type DuplicateResourceException struct {
	Message *string
	// contains filtered or unexported fields
}

type EncryptionConfig struct {

	// The type of encryption.
	//
	// This member is required.
	EncryptionType EncryptionType

	// The full ARN of the encryption key. Be sure to provide the full ARN of the
	// encryption key, not just the ID.
	//
	// This member is required.
	KeyId *string
	// contains filtered or unexported fields
}

type EncryptionType string

const (
	EncryptionTypeKms EncryptionType = "KMS"
)

type Filters struct {

	// The channel to use to filter the metrics.
	Channels []Channel

	// The queues to use to filter the metrics. You can specify up to 100 queues per
	// request.
	Queues []string
	// contains filtered or unexported fields
}

type Grouping string

const (
	GroupingQueue   Grouping = "QUEUE"
	GroupingChannel Grouping = "CHANNEL"
)

type HierarchyGroup struct {

	// The Amazon Resource Name (ARN) of the hierarchy group.
	Arn *string

	// Information about the levels in the hierarchy group.
	HierarchyPath *HierarchyPath

	// The identifier of the hierarchy group.
	Id *string

	// The identifier of the level in the hierarchy group.
	LevelId *string

	// The name of the hierarchy group.
	Name *string
	// contains filtered or unexported fields
}

type HierarchyGroupSummary struct {

	// The Amazon Resource Name (ARN) of the hierarchy group.
	Arn *string

	// The identifier of the hierarchy group.
	Id *string

	// The name of the hierarchy group.
	Name *string
	// contains filtered or unexported fields
}

type HierarchyLevel struct {

	// The Amazon Resource Name (ARN) of the hierarchy level.
	Arn *string

	// The identifier of the hierarchy level.
	Id *string

	// The name of the hierarchy level.
	Name *string
	// contains filtered or unexported fields
}

type HierarchyLevelUpdate struct {

	// The name of the user hierarchy level. Must not be more than 50 characters.
	//
	// This member is required.
	Name *string
	// contains filtered or unexported fields
}

type HierarchyPath struct {

	// Information about level five.
	LevelFive *HierarchyGroupSummary

	// Information about level four.
	LevelFour *HierarchyGroupSummary

	// Information about level one.
	LevelOne *HierarchyGroupSummary

	// Information about level three.
	LevelThree *HierarchyGroupSummary

	// Information about level two.
	LevelTwo *HierarchyGroupSummary
	// contains filtered or unexported fields
}

type HierarchyStructure struct {

	// Information about level five.
	LevelFive *HierarchyLevel

	// Information about level four.
	LevelFour *HierarchyLevel

	// Information about level one.
	LevelOne *HierarchyLevel

	// Information about level three.
	LevelThree *HierarchyLevel

	// Information about level two.
	LevelTwo *HierarchyLevel
	// contains filtered or unexported fields
}

type HierarchyStructureUpdate struct {

	// The update for level five.
	LevelFive *HierarchyLevelUpdate

	// The update for level four.
	LevelFour *HierarchyLevelUpdate

	// The update for level one.
	LevelOne *HierarchyLevelUpdate

	// The update for level three.
	LevelThree *HierarchyLevelUpdate

	// The update for level two.
	LevelTwo *HierarchyLevelUpdate
	// contains filtered or unexported fields
}

type HistoricalMetric struct {

	// The name of the metric.
	Name HistoricalMetricName

	// The statistic for the metric.
	Statistic Statistic

	// The threshold for the metric, used with service level metrics.
	Threshold *Threshold

	// The unit for the metric.
	Unit Unit
	// contains filtered or unexported fields
}

type HistoricalMetricData struct {

	// Information about the metric.
	Metric *HistoricalMetric

	// The value of the metric.
	Value *float64
	// contains filtered or unexported fields
}

type HistoricalMetricName string

const (
	HistoricalMetricNameContactsQueued                  HistoricalMetricName = "CONTACTS_QUEUED"
	HistoricalMetricNameContactsHandled                 HistoricalMetricName = "CONTACTS_HANDLED"
	HistoricalMetricNameContactsAbandoned               HistoricalMetricName = "CONTACTS_ABANDONED"
	HistoricalMetricNameContactsConsulted               HistoricalMetricName = "CONTACTS_CONSULTED"
	HistoricalMetricNameContactsAgentHungUpFirst        HistoricalMetricName = "CONTACTS_AGENT_HUNG_UP_FIRST"
	HistoricalMetricNameContactsHandledIncoming         HistoricalMetricName = "CONTACTS_HANDLED_INCOMING"
	HistoricalMetricNameContactsHandledOutbound         HistoricalMetricName = "CONTACTS_HANDLED_OUTBOUND"
	HistoricalMetricNameContactsHoldAbandons            HistoricalMetricName = "CONTACTS_HOLD_ABANDONS"
	HistoricalMetricNameContactsTransferredIn           HistoricalMetricName = "CONTACTS_TRANSFERRED_IN"
	HistoricalMetricNameContactsTransferredOut          HistoricalMetricName = "CONTACTS_TRANSFERRED_OUT"
	HistoricalMetricNameContactsTransferredInFromQueue  HistoricalMetricName = "CONTACTS_TRANSFERRED_IN_FROM_QUEUE"
	HistoricalMetricNameContactsTransferredOutFromQueue HistoricalMetricName = "CONTACTS_TRANSFERRED_OUT_FROM_QUEUE"
	HistoricalMetricNameContactsMissed                  HistoricalMetricName = "CONTACTS_MISSED"
	HistoricalMetricNameCallbackContactsHandled         HistoricalMetricName = "CALLBACK_CONTACTS_HANDLED"
	HistoricalMetricNameApiContactsHandled              HistoricalMetricName = "API_CONTACTS_HANDLED"
	HistoricalMetricNameOccupancy                       HistoricalMetricName = "OCCUPANCY"
	HistoricalMetricNameHandleTime                      HistoricalMetricName = "HANDLE_TIME"
	HistoricalMetricNameAfterContactWorkTime            HistoricalMetricName = "AFTER_CONTACT_WORK_TIME"
	HistoricalMetricNameQueuedTime                      HistoricalMetricName = "QUEUED_TIME"
	HistoricalMetricNameAbandonTime                     HistoricalMetricName = "ABANDON_TIME"
	HistoricalMetricNameQueueAnswerTime                 HistoricalMetricName = "QUEUE_ANSWER_TIME"
	HistoricalMetricNameHoldTime                        HistoricalMetricName = "HOLD_TIME"
	HistoricalMetricNameInteractionTime                 HistoricalMetricName = "INTERACTION_TIME"
	HistoricalMetricNameInteractionAndHoldTime          HistoricalMetricName = "INTERACTION_AND_HOLD_TIME"
	HistoricalMetricNameServiceLevel                    HistoricalMetricName = "SERVICE_LEVEL"
)

type HistoricalMetricResult struct {

	// The set of metrics.
	Collections []HistoricalMetricData

	// The dimension for the metrics.
	Dimensions *Dimensions
	// contains filtered or unexported fields
}

type HoursOfOperation struct {

	// Configuration information for the hours of operation.
	Config []HoursOfOperationConfig

	// The description for the hours of operation.
	Description *string

	// The Amazon Resource Name (ARN) for the hours of operation.
	HoursOfOperationArn *string

	// The identifier for the hours of operation.
	HoursOfOperationId *string

	// The name for the hours of operation.
	Name *string

	// The tags used to organize, track, or control access for this resource.
	Tags map[string]string

	// The time zone for the hours of operation.
	TimeZone *string
	// contains filtered or unexported fields
}

type HoursOfOperationConfig struct {

	// The day that the hours of operation applies to.
	//
	// This member is required.
	Day HoursOfOperationDays

	// The end time that your contact center closes.
	//
	// This member is required.
	EndTime *HoursOfOperationTimeSlice

	// The start time that your contact center opens.
	//
	// This member is required.
	StartTime *HoursOfOperationTimeSlice
	// contains filtered or unexported fields
}

type HoursOfOperationDays string

const (
	HoursOfOperationDaysSunday    HoursOfOperationDays = "SUNDAY"
	HoursOfOperationDaysMonday    HoursOfOperationDays = "MONDAY"
	HoursOfOperationDaysTuesday   HoursOfOperationDays = "TUESDAY"
	HoursOfOperationDaysWednesday HoursOfOperationDays = "WEDNESDAY"
	HoursOfOperationDaysThursday  HoursOfOperationDays = "THURSDAY"
	HoursOfOperationDaysFriday    HoursOfOperationDays = "FRIDAY"
	HoursOfOperationDaysSaturday  HoursOfOperationDays = "SATURDAY"
)

type HoursOfOperationSummary struct {

	// The Amazon Resource Name (ARN) of the hours of operation.
	Arn *string

	// The identifier of the hours of operation.
	Id *string

	// The name of the hours of operation.
	Name *string
	// contains filtered or unexported fields
}

type HoursOfOperationTimeSlice struct {

	// The hours.
	//
	// This member is required.
	Hours int32

	// The minutes.
	//
	// This member is required.
	Minutes int32
	// contains filtered or unexported fields
}

type IdempotencyException struct {
	Message *string
	// contains filtered or unexported fields
}

type Instance struct {

	// The Amazon Resource Name (ARN) of the instance.
	Arn *string

	// When the instance was created.
	CreatedTime *time.Time

	// The identifier of the Amazon Connect instance. You can find the instanceId in
	// the ARN of the instance.
	Id *string

	// The identity management type.
	IdentityManagementType DirectoryType

	// Whether inbound calls are enabled.
	InboundCallsEnabled *bool

	// The alias of instance.
	InstanceAlias *string

	// The state of the instance.
	InstanceStatus InstanceStatus

	// Whether outbound calls are enabled.
	OutboundCallsEnabled *bool

	// The service role of the instance.
	ServiceRole *string

	// Relevant details why the instance was not successfully created.
	StatusReason *InstanceStatusReason
	// contains filtered or unexported fields
}

type InstanceAttributeType string

const (
	InstanceAttributeTypeInboundCalls          InstanceAttributeType = "INBOUND_CALLS"
	InstanceAttributeTypeOutboundCalls         InstanceAttributeType = "OUTBOUND_CALLS"
	InstanceAttributeTypeContactflowLogs       InstanceAttributeType = "CONTACTFLOW_LOGS"
	InstanceAttributeTypeContactLens           InstanceAttributeType = "CONTACT_LENS"
	InstanceAttributeTypeAutoResolveBestVoices InstanceAttributeType = "AUTO_RESOLVE_BEST_VOICES"
	InstanceAttributeTypeUseCustomTtsVoices    InstanceAttributeType = "USE_CUSTOM_TTS_VOICES"
	InstanceAttributeTypeEarlyMedia            InstanceAttributeType = "EARLY_MEDIA"
)

type InstanceStatus string

const (
	InstanceStatusCreationInProgress InstanceStatus = "CREATION_IN_PROGRESS"
	InstanceStatusActive             InstanceStatus = "ACTIVE"
	InstanceStatusCreationFailed     InstanceStatus = "CREATION_FAILED"
)

type InstanceStatusReason struct {

	// The message.
	Message *string
	// contains filtered or unexported fields
}

type InstanceStorageConfig struct {

	// A valid storage type.
	//
	// This member is required.
	StorageType StorageType

	// The existing association identifier that uniquely identifies the resource type
	// and storage config for the given instance ID.
	AssociationId *string

	// The configuration of the Kinesis Firehose delivery stream.
	KinesisFirehoseConfig *KinesisFirehoseConfig

	// The configuration of the Kinesis data stream.
	KinesisStreamConfig *KinesisStreamConfig

	// The configuration of the Kinesis video stream.
	KinesisVideoStreamConfig *KinesisVideoStreamConfig

	// The S3 bucket configuration.
	S3Config *S3Config
	// contains filtered or unexported fields
}

type InstanceStorageResourceType string

const (
	InstanceStorageResourceTypeChatTranscripts     InstanceStorageResourceType = "CHAT_TRANSCRIPTS"
	InstanceStorageResourceTypeCallRecordings      InstanceStorageResourceType = "CALL_RECORDINGS"
	InstanceStorageResourceTypeScheduledReports    InstanceStorageResourceType = "SCHEDULED_REPORTS"
	InstanceStorageResourceTypeMediaStreams        InstanceStorageResourceType = "MEDIA_STREAMS"
	InstanceStorageResourceTypeContactTraceRecords InstanceStorageResourceType = "CONTACT_TRACE_RECORDS"
	InstanceStorageResourceTypeAgentEvents         InstanceStorageResourceType = "AGENT_EVENTS"
)

type InstanceSummary struct {

	// The Amazon Resource Name (ARN) of the instance.
	Arn *string

	// When the instance was created.
	CreatedTime *time.Time

	// The identifier of the instance.
	Id *string

	// The identity management type of the instance.
	IdentityManagementType DirectoryType

	// Whether inbound calls are enabled.
	InboundCallsEnabled *bool

	// The alias of the instance.
	InstanceAlias *string

	// The state of the instance.
	InstanceStatus InstanceStatus

	// Whether outbound calls are enabled.
	OutboundCallsEnabled *bool

	// The service role of the instance.
	ServiceRole *string
	// contains filtered or unexported fields
}

type IntegrationAssociationSummary struct {

	// The identifier of the Amazon Connect instance. You can find the instanceId in
	// the ARN of the instance.
	InstanceId *string

	// The Amazon Resource Name (ARN) for the AppIntegration.
	IntegrationArn *string

	// The Amazon Resource Name (ARN) for the AppIntegration association.
	IntegrationAssociationArn *string

	// The identifier for the AppIntegration association.
	IntegrationAssociationId *string

	// The integration type.
	IntegrationType IntegrationType

	// The user-provided, friendly name for the external application.
	SourceApplicationName *string

	// The URL for the external application.
	SourceApplicationUrl *string

	// The name of the source.
	SourceType SourceType
	// contains filtered or unexported fields
}

type IntegrationType string

const (
	IntegrationTypeEvent               IntegrationType = "EVENT"
	IntegrationTypeVoiceId             IntegrationType = "VOICE_ID"
	IntegrationTypePinpointApp         IntegrationType = "PINPOINT_APP"
	IntegrationTypeWisdomAssistant     IntegrationType = "WISDOM_ASSISTANT"
	IntegrationTypeWisdomKnowledgeBase IntegrationType = "WISDOM_KNOWLEDGE_BASE"
)

type InternalServiceException struct {
	Message *string
	// contains filtered or unexported fields
}

type InvalidContactFlowException struct {
	Message *string

	Problems []ProblemDetail
	// contains filtered or unexported fields
}

type InvalidContactFlowModuleException struct {
	Message *string

	Problems []ProblemDetail
	// contains filtered or unexported fields
}

type InvalidParameterException struct {
	Message *string
	// contains filtered or unexported fields
}

type InvalidRequestException struct {
	Message *string
	// contains filtered or unexported fields
}

type KinesisFirehoseConfig struct {

	// The Amazon Resource Name (ARN) of the delivery stream.
	//
	// This member is required.
	FirehoseArn *string
	// contains filtered or unexported fields
}

type KinesisStreamConfig struct {

	// The Amazon Resource Name (ARN) of the data stream.
	//
	// This member is required.
	StreamArn *string
	// contains filtered or unexported fields
}

type KinesisVideoStreamConfig struct {

	// The encryption configuration.
	//
	// This member is required.
	EncryptionConfig *EncryptionConfig

	// The prefix of the video stream.
	//
	// This member is required.
	Prefix *string

	// The number of hours data is retained in the stream. Kinesis Video Streams
	// retains the data in a data store that is associated with the stream. The default
	// value is 0, indicating that the stream does not persist data.
	//
	// This member is required.
	RetentionPeriodHours int32
	// contains filtered or unexported fields
}

type LexBot struct {

	// The Region that the Amazon Lex bot was created in.
	LexRegion *string

	// The name of the Amazon Lex bot.
	Name *string
	// contains filtered or unexported fields
}

type LexBotConfig struct {

	// Configuration information of an Amazon Lex bot.
	LexBot *LexBot

	// Configuration information of an Amazon Lex V2 bot.
	LexV2Bot *LexV2Bot
	// contains filtered or unexported fields
}

type LexV2Bot struct {

	// The Amazon Resource Name (ARN) of the Amazon Lex V2 bot.
	AliasArn *string
	// contains filtered or unexported fields
}

type LexVersion string

const (
	LexVersionV1 LexVersion = "V1"
	LexVersionV2 LexVersion = "V2"
)

type LimitExceededException struct {
	Message *string
	// contains filtered or unexported fields
}

type MediaConcurrency struct {

	// The channels that agents can handle in the Contact Control Panel (CCP).
	//
	// This member is required.
	Channel Channel

	// The number of contacts an agent can have on a channel simultaneously. Valid
	// Range for VOICE: Minimum value of 1. Maximum value of 1. Valid Range for CHAT:
	// Minimum value of 1. Maximum value of 10. Valid Range for TASK: Minimum value of
	// 1. Maximum value of 10.
	//
	// This member is required.
	Concurrency int32
	// contains filtered or unexported fields
}

type OutboundCallerConfig struct {

	// The caller ID name.
	OutboundCallerIdName *string

	// The caller ID number.
	OutboundCallerIdNumberId *string

	// The outbound whisper flow to be used during an outbound call.
	OutboundFlowId *string
	// contains filtered or unexported fields
}

type OutboundContactNotPermittedException struct {
	Message *string
	// contains filtered or unexported fields
}

type ParticipantDetails struct {

	// Display name of the participant.
	//
	// This member is required.
	DisplayName *string
	// contains filtered or unexported fields
}

type PhoneNumberCountryCode string

const (
	PhoneNumberCountryCodeAf PhoneNumberCountryCode = "AF"
	PhoneNumberCountryCodeAl PhoneNumberCountryCode = "AL"
	PhoneNumberCountryCodeDz PhoneNumberCountryCode = "DZ"
	PhoneNumberCountryCodeAs PhoneNumberCountryCode = "AS"
	PhoneNumberCountryCodeAd PhoneNumberCountryCode = "AD"
	PhoneNumberCountryCodeAo PhoneNumberCountryCode = "AO"
	PhoneNumberCountryCodeAi PhoneNumberCountryCode = "AI"
	PhoneNumberCountryCodeAq PhoneNumberCountryCode = "AQ"
	PhoneNumberCountryCodeAg PhoneNumberCountryCode = "AG"
	PhoneNumberCountryCodeAr PhoneNumberCountryCode = "AR"
	PhoneNumberCountryCodeAm PhoneNumberCountryCode = "AM"
	PhoneNumberCountryCodeAw PhoneNumberCountryCode = "AW"
	PhoneNumberCountryCodeAu PhoneNumberCountryCode = "AU"
	PhoneNumberCountryCodeAt PhoneNumberCountryCode = "AT"
	PhoneNumberCountryCodeAz PhoneNumberCountryCode = "AZ"
	PhoneNumberCountryCodeBs PhoneNumberCountryCode = "BS"
	PhoneNumberCountryCodeBh PhoneNumberCountryCode = "BH"
	PhoneNumberCountryCodeBd PhoneNumberCountryCode = "BD"
	PhoneNumberCountryCodeBb PhoneNumberCountryCode = "BB"
	PhoneNumberCountryCodeBy PhoneNumberCountryCode = "BY"
	PhoneNumberCountryCodeBe PhoneNumberCountryCode = "BE"
	PhoneNumberCountryCodeBz PhoneNumberCountryCode = "BZ"
	PhoneNumberCountryCodeBj PhoneNumberCountryCode = "BJ"
	PhoneNumberCountryCodeBm PhoneNumberCountryCode = "BM"
	PhoneNumberCountryCodeBt PhoneNumberCountryCode = "BT"
	PhoneNumberCountryCodeBo PhoneNumberCountryCode = "BO"
	PhoneNumberCountryCodeBa PhoneNumberCountryCode = "BA"
	PhoneNumberCountryCodeBw PhoneNumberCountryCode = "BW"
	PhoneNumberCountryCodeBr PhoneNumberCountryCode = "BR"
	PhoneNumberCountryCodeIo PhoneNumberCountryCode = "IO"
	PhoneNumberCountryCodeVg PhoneNumberCountryCode = "VG"
	PhoneNumberCountryCodeBn PhoneNumberCountryCode = "BN"
	PhoneNumberCountryCodeBg PhoneNumberCountryCode = "BG"
	PhoneNumberCountryCodeBf PhoneNumberCountryCode = "BF"
	PhoneNumberCountryCodeBi PhoneNumberCountryCode = "BI"
	PhoneNumberCountryCodeKh PhoneNumberCountryCode = "KH"
	PhoneNumberCountryCodeCm PhoneNumberCountryCode = "CM"
	PhoneNumberCountryCodeCa PhoneNumberCountryCode = "CA"
	PhoneNumberCountryCodeCv PhoneNumberCountryCode = "CV"
	PhoneNumberCountryCodeKy PhoneNumberCountryCode = "KY"
	PhoneNumberCountryCodeCf PhoneNumberCountryCode = "CF"
	PhoneNumberCountryCodeTd PhoneNumberCountryCode = "TD"
	PhoneNumberCountryCodeCl PhoneNumberCountryCode = "CL"
	PhoneNumberCountryCodeCn PhoneNumberCountryCode = "CN"
	PhoneNumberCountryCodeCx PhoneNumberCountryCode = "CX"
	PhoneNumberCountryCodeCc PhoneNumberCountryCode = "CC"
	PhoneNumberCountryCodeCo PhoneNumberCountryCode = "CO"
	PhoneNumberCountryCodeKm PhoneNumberCountryCode = "KM"
	PhoneNumberCountryCodeCk PhoneNumberCountryCode = "CK"
	PhoneNumberCountryCodeCr PhoneNumberCountryCode = "CR"
	PhoneNumberCountryCodeHr PhoneNumberCountryCode = "HR"
	PhoneNumberCountryCodeCu PhoneNumberCountryCode = "CU"
	PhoneNumberCountryCodeCw PhoneNumberCountryCode = "CW"
	PhoneNumberCountryCodeCy PhoneNumberCountryCode = "CY"
	PhoneNumberCountryCodeCz PhoneNumberCountryCode = "CZ"
	PhoneNumberCountryCodeCd PhoneNumberCountryCode = "CD"
	PhoneNumberCountryCodeDk PhoneNumberCountryCode = "DK"
	PhoneNumberCountryCodeDj PhoneNumberCountryCode = "DJ"
	PhoneNumberCountryCodeDm PhoneNumberCountryCode = "DM"
	PhoneNumberCountryCodeDo PhoneNumberCountryCode = "DO"
	PhoneNumberCountryCodeTl PhoneNumberCountryCode = "TL"
	PhoneNumberCountryCodeEc PhoneNumberCountryCode = "EC"
	PhoneNumberCountryCodeEg PhoneNumberCountryCode = "EG"
	PhoneNumberCountryCodeSv PhoneNumberCountryCode = "SV"
	PhoneNumberCountryCodeGq PhoneNumberCountryCode = "GQ"
	PhoneNumberCountryCodeEr PhoneNumberCountryCode = "ER"
	PhoneNumberCountryCodeEe PhoneNumberCountryCode = "EE"
	PhoneNumberCountryCodeEt PhoneNumberCountryCode = "ET"
	PhoneNumberCountryCodeFk PhoneNumberCountryCode = "FK"
	PhoneNumberCountryCodeFo PhoneNumberCountryCode = "FO"
	PhoneNumberCountryCodeFj PhoneNumberCountryCode = "FJ"
	PhoneNumberCountryCodeFi PhoneNumberCountryCode = "FI"
	PhoneNumberCountryCodeFr PhoneNumberCountryCode = "FR"
	PhoneNumberCountryCodePf PhoneNumberCountryCode = "PF"
	PhoneNumberCountryCodeGa PhoneNumberCountryCode = "GA"
	PhoneNumberCountryCodeGm PhoneNumberCountryCode = "GM"
	PhoneNumberCountryCodeGe PhoneNumberCountryCode = "GE"
	PhoneNumberCountryCodeDe PhoneNumberCountryCode = "DE"
	PhoneNumberCountryCodeGh PhoneNumberCountryCode = "GH"
	PhoneNumberCountryCodeGi PhoneNumberCountryCode = "GI"
	PhoneNumberCountryCodeGr PhoneNumberCountryCode = "GR"
	PhoneNumberCountryCodeGl PhoneNumberCountryCode = "GL"
	PhoneNumberCountryCodeGd PhoneNumberCountryCode = "GD"
	PhoneNumberCountryCodeGu PhoneNumberCountryCode = "GU"
	PhoneNumberCountryCodeGt PhoneNumberCountryCode = "GT"
	PhoneNumberCountryCodeGg PhoneNumberCountryCode = "GG"
	PhoneNumberCountryCodeGn PhoneNumberCountryCode = "GN"
	PhoneNumberCountryCodeGw PhoneNumberCountryCode = "GW"
	PhoneNumberCountryCodeGy PhoneNumberCountryCode = "GY"
	PhoneNumberCountryCodeHt PhoneNumberCountryCode = "HT"
	PhoneNumberCountryCodeHn PhoneNumberCountryCode = "HN"
	PhoneNumberCountryCodeHk PhoneNumberCountryCode = "HK"
	PhoneNumberCountryCodeHu PhoneNumberCountryCode = "HU"
	PhoneNumberCountryCodeIs PhoneNumberCountryCode = "IS"
	PhoneNumberCountryCodeIn PhoneNumberCountryCode = "IN"
	PhoneNumberCountryCodeId PhoneNumberCountryCode = "ID"
	PhoneNumberCountryCodeIr PhoneNumberCountryCode = "IR"
	PhoneNumberCountryCodeIq PhoneNumberCountryCode = "IQ"
	PhoneNumberCountryCodeIe PhoneNumberCountryCode = "IE"
	PhoneNumberCountryCodeIm PhoneNumberCountryCode = "IM"
	PhoneNumberCountryCodeIl PhoneNumberCountryCode = "IL"
	PhoneNumberCountryCodeIt PhoneNumberCountryCode = "IT"
	PhoneNumberCountryCodeCi PhoneNumberCountryCode = "CI"
	PhoneNumberCountryCodeJm PhoneNumberCountryCode = "JM"
	PhoneNumberCountryCodeJp PhoneNumberCountryCode = "JP"
	PhoneNumberCountryCodeJe PhoneNumberCountryCode = "JE"
	PhoneNumberCountryCodeJo PhoneNumberCountryCode = "JO"
	PhoneNumberCountryCodeKz PhoneNumberCountryCode = "KZ"
	PhoneNumberCountryCodeKe PhoneNumberCountryCode = "KE"
	PhoneNumberCountryCodeKi PhoneNumberCountryCode = "KI"
	PhoneNumberCountryCodeKw PhoneNumberCountryCode = "KW"
	PhoneNumberCountryCodeKg PhoneNumberCountryCode = "KG"
	PhoneNumberCountryCodeLa PhoneNumberCountryCode = "LA"
	PhoneNumberCountryCodeLv PhoneNumberCountryCode = "LV"
	PhoneNumberCountryCodeLb PhoneNumberCountryCode = "LB"
	PhoneNumberCountryCodeLs PhoneNumberCountryCode = "LS"
	PhoneNumberCountryCodeLr PhoneNumberCountryCode = "LR"
	PhoneNumberCountryCodeLy PhoneNumberCountryCode = "LY"
	PhoneNumberCountryCodeLi PhoneNumberCountryCode = "LI"
	PhoneNumberCountryCodeLt PhoneNumberCountryCode = "LT"
	PhoneNumberCountryCodeLu PhoneNumberCountryCode = "LU"
	PhoneNumberCountryCodeMo PhoneNumberCountryCode = "MO"
	PhoneNumberCountryCodeMk PhoneNumberCountryCode = "MK"
	PhoneNumberCountryCodeMg PhoneNumberCountryCode = "MG"
	PhoneNumberCountryCodeMw PhoneNumberCountryCode = "MW"
	PhoneNumberCountryCodeMy PhoneNumberCountryCode = "MY"
	PhoneNumberCountryCodeMv PhoneNumberCountryCode = "MV"
	PhoneNumberCountryCodeMl PhoneNumberCountryCode = "ML"
	PhoneNumberCountryCodeMt PhoneNumberCountryCode = "MT"
	PhoneNumberCountryCodeMh PhoneNumberCountryCode = "MH"
	PhoneNumberCountryCodeMr PhoneNumberCountryCode = "MR"
	PhoneNumberCountryCodeMu PhoneNumberCountryCode = "MU"
	PhoneNumberCountryCodeYt PhoneNumberCountryCode = "YT"
	PhoneNumberCountryCodeMx PhoneNumberCountryCode = "MX"
	PhoneNumberCountryCodeFm PhoneNumberCountryCode = "FM"
	PhoneNumberCountryCodeMd PhoneNumberCountryCode = "MD"
	PhoneNumberCountryCodeMc PhoneNumberCountryCode = "MC"
	PhoneNumberCountryCodeMn PhoneNumberCountryCode = "MN"
	PhoneNumberCountryCodeMe PhoneNumberCountryCode = "ME"
	PhoneNumberCountryCodeMs PhoneNumberCountryCode = "MS"
	PhoneNumberCountryCodeMa PhoneNumberCountryCode = "MA"
	PhoneNumberCountryCodeMz PhoneNumberCountryCode = "MZ"
	PhoneNumberCountryCodeMm PhoneNumberCountryCode = "MM"
	PhoneNumberCountryCodeNa PhoneNumberCountryCode = "NA"
	PhoneNumberCountryCodeNr PhoneNumberCountryCode = "NR"
	PhoneNumberCountryCodeNp PhoneNumberCountryCode = "NP"
	PhoneNumberCountryCodeNl PhoneNumberCountryCode = "NL"
	PhoneNumberCountryCodeAn PhoneNumberCountryCode = "AN"
	PhoneNumberCountryCodeNc PhoneNumberCountryCode = "NC"
	PhoneNumberCountryCodeNz PhoneNumberCountryCode = "NZ"
	PhoneNumberCountryCodeNi PhoneNumberCountryCode = "NI"
	PhoneNumberCountryCodeNe PhoneNumberCountryCode = "NE"
	PhoneNumberCountryCodeNg PhoneNumberCountryCode = "NG"
	PhoneNumberCountryCodeNu PhoneNumberCountryCode = "NU"
	PhoneNumberCountryCodeKp PhoneNumberCountryCode = "KP"
	PhoneNumberCountryCodeMp PhoneNumberCountryCode = "MP"
	PhoneNumberCountryCodeNo PhoneNumberCountryCode = "NO"
	PhoneNumberCountryCodeOm PhoneNumberCountryCode = "OM"
	PhoneNumberCountryCodePk PhoneNumberCountryCode = "PK"
	PhoneNumberCountryCodePw PhoneNumberCountryCode = "PW"
	PhoneNumberCountryCodePa PhoneNumberCountryCode = "PA"
	PhoneNumberCountryCodePg PhoneNumberCountryCode = "PG"
	PhoneNumberCountryCodePy PhoneNumberCountryCode = "PY"
	PhoneNumberCountryCodePe PhoneNumberCountryCode = "PE"
	PhoneNumberCountryCodePh PhoneNumberCountryCode = "PH"
	PhoneNumberCountryCodePn PhoneNumberCountryCode = "PN"
	PhoneNumberCountryCodePl PhoneNumberCountryCode = "PL"
	PhoneNumberCountryCodePt PhoneNumberCountryCode = "PT"
	PhoneNumberCountryCodePr PhoneNumberCountryCode = "PR"
	PhoneNumberCountryCodeQa PhoneNumberCountryCode = "QA"
	PhoneNumberCountryCodeCg PhoneNumberCountryCode = "CG"
	PhoneNumberCountryCodeRe PhoneNumberCountryCode = "RE"
	PhoneNumberCountryCodeRo PhoneNumberCountryCode = "RO"
	PhoneNumberCountryCodeRu PhoneNumberCountryCode = "RU"
	PhoneNumberCountryCodeRw PhoneNumberCountryCode = "RW"
	PhoneNumberCountryCodeBl PhoneNumberCountryCode = "BL"
	PhoneNumberCountryCodeSh PhoneNumberCountryCode = "SH"
	PhoneNumberCountryCodeKn PhoneNumberCountryCode = "KN"
	PhoneNumberCountryCodeLc PhoneNumberCountryCode = "LC"
	PhoneNumberCountryCodeMf PhoneNumberCountryCode = "MF"
	PhoneNumberCountryCodePm PhoneNumberCountryCode = "PM"
	PhoneNumberCountryCodeVc PhoneNumberCountryCode = "VC"
	PhoneNumberCountryCodeWs PhoneNumberCountryCode = "WS"
	PhoneNumberCountryCodeSm PhoneNumberCountryCode = "SM"
	PhoneNumberCountryCodeSt PhoneNumberCountryCode = "ST"
	PhoneNumberCountryCodeSa PhoneNumberCountryCode = "SA"
	PhoneNumberCountryCodeSn PhoneNumberCountryCode = "SN"
	PhoneNumberCountryCodeRs PhoneNumberCountryCode = "RS"
	PhoneNumberCountryCodeSc PhoneNumberCountryCode = "SC"
	PhoneNumberCountryCodeSl PhoneNumberCountryCode = "SL"
	PhoneNumberCountryCodeSg PhoneNumberCountryCode = "SG"
	PhoneNumberCountryCodeSx PhoneNumberCountryCode = "SX"
	PhoneNumberCountryCodeSk PhoneNumberCountryCode = "SK"
	PhoneNumberCountryCodeSi PhoneNumberCountryCode = "SI"
	PhoneNumberCountryCodeSb PhoneNumberCountryCode = "SB"
	PhoneNumberCountryCodeSo PhoneNumberCountryCode = "SO"
	PhoneNumberCountryCodeZa PhoneNumberCountryCode = "ZA"
	PhoneNumberCountryCodeKr PhoneNumberCountryCode = "KR"
	PhoneNumberCountryCodeEs PhoneNumberCountryCode = "ES"
	PhoneNumberCountryCodeLk PhoneNumberCountryCode = "LK"
	PhoneNumberCountryCodeSd PhoneNumberCountryCode = "SD"
	PhoneNumberCountryCodeSr PhoneNumberCountryCode = "SR"
	PhoneNumberCountryCodeSj PhoneNumberCountryCode = "SJ"
	PhoneNumberCountryCodeSz PhoneNumberCountryCode = "SZ"
	PhoneNumberCountryCodeSe PhoneNumberCountryCode = "SE"
	PhoneNumberCountryCodeCh PhoneNumberCountryCode = "CH"
	PhoneNumberCountryCodeSy PhoneNumberCountryCode = "SY"
	PhoneNumberCountryCodeTw PhoneNumberCountryCode = "TW"
	PhoneNumberCountryCodeTj PhoneNumberCountryCode = "TJ"
	PhoneNumberCountryCodeTz PhoneNumberCountryCode = "TZ"
	PhoneNumberCountryCodeTh PhoneNumberCountryCode = "TH"
	PhoneNumberCountryCodeTg PhoneNumberCountryCode = "TG"
	PhoneNumberCountryCodeTk PhoneNumberCountryCode = "TK"
	PhoneNumberCountryCodeTo PhoneNumberCountryCode = "TO"
	PhoneNumberCountryCodeTt PhoneNumberCountryCode = "TT"
	PhoneNumberCountryCodeTn PhoneNumberCountryCode = "TN"
	PhoneNumberCountryCodeTr PhoneNumberCountryCode = "TR"
	PhoneNumberCountryCodeTm PhoneNumberCountryCode = "TM"
	PhoneNumberCountryCodeTc PhoneNumberCountryCode = "TC"
	PhoneNumberCountryCodeTv PhoneNumberCountryCode = "TV"
	PhoneNumberCountryCodeVi PhoneNumberCountryCode = "VI"
	PhoneNumberCountryCodeUg PhoneNumberCountryCode = "UG"
	PhoneNumberCountryCodeUa PhoneNumberCountryCode = "UA"
	PhoneNumberCountryCodeAe PhoneNumberCountryCode = "AE"
	PhoneNumberCountryCodeGb PhoneNumberCountryCode = "GB"
	PhoneNumberCountryCodeUs PhoneNumberCountryCode = "US"
	PhoneNumberCountryCodeUy PhoneNumberCountryCode = "UY"
	PhoneNumberCountryCodeUz PhoneNumberCountryCode = "UZ"
	PhoneNumberCountryCodeVu PhoneNumberCountryCode = "VU"
	PhoneNumberCountryCodeVa PhoneNumberCountryCode = "VA"
	PhoneNumberCountryCodeVe PhoneNumberCountryCode = "VE"
	PhoneNumberCountryCodeVn PhoneNumberCountryCode = "VN"
	PhoneNumberCountryCodeWf PhoneNumberCountryCode = "WF"
	PhoneNumberCountryCodeEh PhoneNumberCountryCode = "EH"
	PhoneNumberCountryCodeYe PhoneNumberCountryCode = "YE"
	PhoneNumberCountryCodeZm PhoneNumberCountryCode = "ZM"
	PhoneNumberCountryCodeZw PhoneNumberCountryCode = "ZW"
)

type PhoneNumberQuickConnectConfig struct {

	// The phone number in E.164 format.
	//
	// This member is required.
	PhoneNumber *string
	// contains filtered or unexported fields
}

type PhoneNumberSummary struct {

	// The Amazon Resource Name (ARN) of the phone number.
	Arn *string

	// The identifier of the phone number.
	Id *string

	// The phone number.
	PhoneNumber *string

	// The ISO country code.
	PhoneNumberCountryCode PhoneNumberCountryCode

	// The type of phone number.
	PhoneNumberType PhoneNumberType
	// contains filtered or unexported fields
}

type PhoneNumberType string

const (
	PhoneNumberTypeTollFree PhoneNumberType = "TOLL_FREE"
	PhoneNumberTypeDid      PhoneNumberType = "DID"
)

type PhoneType string

const (
	PhoneTypeSoftPhone PhoneType = "SOFT_PHONE"
	PhoneTypeDeskPhone PhoneType = "DESK_PHONE"
)

type ProblemDetail struct {

	// The problem detail's message.
	Message *string
	// contains filtered or unexported fields
}

type PromptSummary struct {

	// The Amazon Resource Name (ARN) of the prompt.
	Arn *string

	// The identifier of the prompt.
	Id *string

	// The name of the prompt.
	Name *string
	// contains filtered or unexported fields
}

type Queue struct {

	// The description of the queue.
	Description *string

	// The identifier for the hours of operation.
	HoursOfOperationId *string

	// The maximum number of contacts that can be in the queue before it is considered
	// full.
	MaxContacts int32

	// The name of the queue.
	Name *string

	// The outbound caller ID name, number, and outbound whisper flow.
	OutboundCallerConfig *OutboundCallerConfig

	// The Amazon Resource Name (ARN) for the queue.
	QueueArn *string

	// The identifier for the queue.
	QueueId *string

	// The status of the queue.
	Status QueueStatus

	// The tags used to organize, track, or control access for this resource.
	Tags map[string]string
	// contains filtered or unexported fields
}

type QueueInfo struct {

	// The timestamp when the contact was added to the queue.
	EnqueueTimestamp *time.Time

	// The identifier of the agent who accepted the contact.
	Id *string
	// contains filtered or unexported fields
}

type QueueQuickConnectConfig struct {

	// The identifier of the contact flow.
	//
	// This member is required.
	ContactFlowId *string

	// The identifier for the queue.
	//
	// This member is required.
	QueueId *string
	// contains filtered or unexported fields
}

type QueueReference struct {

	// The Amazon Resource Name (ARN) of the queue.
	Arn *string

	// The identifier of the queue.
	Id *string
	// contains filtered or unexported fields
}

type QueueStatus string

const (
	QueueStatusEnabled  QueueStatus = "ENABLED"
	QueueStatusDisabled QueueStatus = "DISABLED"
)

type QueueSummary struct {

	// The Amazon Resource Name (ARN) of the queue.
	Arn *string

	// The identifier of the queue.
	Id *string

	// The name of the queue.
	Name *string

	// The type of queue.
	QueueType QueueType
	// contains filtered or unexported fields
}

type QueueType string

const (
	QueueTypeStandard QueueType = "STANDARD"
	QueueTypeAgent    QueueType = "AGENT"
)

type QuickConnect struct {

	// The description.
	Description *string

	// The name of the quick connect.
	Name *string

	// The Amazon Resource Name (ARN) of the quick connect.
	QuickConnectARN *string

	// Contains information about the quick connect.
	QuickConnectConfig *QuickConnectConfig

	// The identifier for the quick connect.
	QuickConnectId *string

	// The tags used to organize, track, or control access for this resource.
	Tags map[string]string
	// contains filtered or unexported fields
}

type QuickConnectConfig struct {

	// The type of quick connect. In the Amazon Connect console, when you create a
	// quick connect, you are prompted to assign one of the following types: Agent
	// (USER), External (PHONE_NUMBER), or Queue (QUEUE).
	//
	// This member is required.
	QuickConnectType QuickConnectType

	// The phone configuration. This is required only if QuickConnectType is
	// PHONE_NUMBER.
	PhoneConfig *PhoneNumberQuickConnectConfig

	// The queue configuration. This is required only if QuickConnectType is QUEUE.
	QueueConfig *QueueQuickConnectConfig

	// The user configuration. This is required only if QuickConnectType is USER.
	UserConfig *UserQuickConnectConfig
	// contains filtered or unexported fields
}

type QuickConnectSummary struct {

	// The Amazon Resource Name (ARN) of the quick connect.
	Arn *string

	// The identifier for the quick connect.
	Id *string

	// The name of the quick connect.
	Name *string

	// The type of quick connect. In the Amazon Connect console, when you create a
	// quick connect, you are prompted to assign one of the following types: Agent
	// (USER), External (PHONE_NUMBER), or Queue (QUEUE).
	QuickConnectType QuickConnectType
	// contains filtered or unexported fields
}

type QuickConnectType string

const (
	QuickConnectTypeUser        QuickConnectType = "USER"
	QuickConnectTypeQueue       QuickConnectType = "QUEUE"
	QuickConnectTypePhoneNumber QuickConnectType = "PHONE_NUMBER"
)

type Reference struct {

	// The type of the reference. Only URL type can be added or updated on a contact.
	//
	// This member is required.
	Type ReferenceType

	// A valid value for the reference. For example, for a URL reference, a formatted
	// URL that is displayed to an agent in the Contact Control Panel (CCP).
	//
	// This member is required.
	Value *string
	// contains filtered or unexported fields
}

type ReferenceStatus string

const (
	ReferenceStatusApproved ReferenceStatus = "APPROVED"
	ReferenceStatusRejected ReferenceStatus = "REJECTED"
)

type ReferenceSummary interface {
	// contains filtered or unexported methods
}

type ReferenceSummaryMemberAttachment struct {
	Value AttachmentReference
	// contains filtered or unexported fields
}

type ReferenceSummaryMemberUrl struct {
	Value UrlReference
	// contains filtered or unexported fields
}

type ReferenceType string

const (
	ReferenceTypeUrl        ReferenceType = "URL"
	ReferenceTypeAttachment ReferenceType = "ATTACHMENT"
)

type ResourceConflictException struct {
	Message *string
	// contains filtered or unexported fields
}

type ResourceInUseException struct {
	Message *string

	ResourceType ResourceType
	ResourceId   *string
	// contains filtered or unexported fields
}

type ResourceNotFoundException struct {
	Message *string
	// contains filtered or unexported fields
}

type ResourceType string

const (
	ResourceTypeContact        ResourceType = "CONTACT"
	ResourceTypeContactFlow    ResourceType = "CONTACT_FLOW"
	ResourceTypeInstance       ResourceType = "INSTANCE"
	ResourceTypeParticipant    ResourceType = "PARTICIPANT"
	ResourceTypeHierarchyLevel ResourceType = "HIERARCHY_LEVEL"
	ResourceTypeHierarchyGroup ResourceType = "HIERARCHY_GROUP"
	ResourceTypeUser           ResourceType = "USER"
)

type RoutingProfile struct {

	// The identifier of the default outbound queue for this routing profile.
	DefaultOutboundQueueId *string

	// The description of the routing profile.
	Description *string

	// The identifier of the Amazon Connect instance. You can find the instanceId in
	// the ARN of the instance.
	InstanceId *string

	// The channels agents can handle in the Contact Control Panel (CCP) for this
	// routing profile.
	MediaConcurrencies []MediaConcurrency

	// The name of the routing profile.
	Name *string

	// The Amazon Resource Name (ARN) of the routing profile.
	RoutingProfileArn *string

	// The identifier of the routing profile.
	RoutingProfileId *string

	// One or more tags.
	Tags map[string]string
	// contains filtered or unexported fields
}

type RoutingProfileQueueConfig struct {

	// The delay, in seconds, a contact should be in the queue before they are routed
	// to an available agent. For more information, see Queues: priority and delay
	// (https://docs.aws.amazon.com/connect/latest/adminguide/concepts-routing-profiles-priority.html)
	// in the Amazon Connect Administrator Guide.
	//
	// This member is required.
	Delay int32

	// The order in which contacts are to be handled for the queue. For more
	// information, see Queues: priority and delay
	// (https://docs.aws.amazon.com/connect/latest/adminguide/concepts-routing-profiles-priority.html).
	//
	// This member is required.
	Priority int32

	// Contains information about a queue resource.
	//
	// This member is required.
	QueueReference *RoutingProfileQueueReference
	// contains filtered or unexported fields
}

type RoutingProfileQueueConfigSummary struct {

	// The channels this queue supports.
	//
	// This member is required.
	Channel Channel

	// The delay, in seconds, that a contact should be in the queue before they are
	// routed to an available agent. For more information, see Queues: priority and
	// delay
	// (https://docs.aws.amazon.com/connect/latest/adminguide/concepts-routing-profiles-priority.html)
	// in the Amazon Connect Administrator Guide.
	//
	// This member is required.
	Delay int32

	// The order in which contacts are to be handled for the queue. For more
	// information, see Queues: priority and delay
	// (https://docs.aws.amazon.com/connect/latest/adminguide/concepts-routing-profiles-priority.html).
	//
	// This member is required.
	Priority int32

	// The Amazon Resource Name (ARN) of the queue.
	//
	// This member is required.
	QueueArn *string

	// The identifier for the queue.
	//
	// This member is required.
	QueueId *string

	// The name of the queue.
	//
	// This member is required.
	QueueName *string
	// contains filtered or unexported fields
}

type RoutingProfileQueueReference struct {

	// The channels agents can handle in the Contact Control Panel (CCP) for this
	// routing profile.
	//
	// This member is required.
	Channel Channel

	// The identifier for the queue.
	//
	// This member is required.
	QueueId *string
	// contains filtered or unexported fields
}

type RoutingProfileSummary struct {

	// The Amazon Resource Name (ARN) of the routing profile.
	Arn *string

	// The identifier of the routing profile.
	Id *string

	// The name of the routing profile.
	Name *string
	// contains filtered or unexported fields
}

type S3Config struct {

	// The S3 bucket name.
	//
	// This member is required.
	BucketName *string

	// The S3 bucket prefix.
	//
	// This member is required.
	BucketPrefix *string

	// The Amazon S3 encryption configuration.
	EncryptionConfig *EncryptionConfig
	// contains filtered or unexported fields
}

type SecurityKey struct {

	// The existing association identifier that uniquely identifies the resource type
	// and storage config for the given instance ID.
	AssociationId *string

	// When the security key was created.
	CreationTime *time.Time

	// The key of the security key.
	Key *string
	// contains filtered or unexported fields
}

type SecurityProfile struct {

	// The Amazon Resource Name (ARN) for the secruity profile.
	Arn *string

	// The description of the security profile.
	Description *string

	// The identifier for the security profile.
	Id *string

	// The organization resource identifier for the security profile.
	OrganizationResourceId *string

	// The name for the security profile.
	SecurityProfileName *string

	// The tags used to organize, track, or control access for this resource.
	Tags map[string]string
	// contains filtered or unexported fields
}

type SecurityProfileSummary struct {

	// The Amazon Resource Name (ARN) of the security profile.
	Arn *string

	// The identifier of the security profile.
	Id *string

	// The name of the security profile.
	Name *string
	// contains filtered or unexported fields
}

type ServiceQuotaExceededException struct {
	Message *string
	// contains filtered or unexported fields
}

type SourceType string

const (
	SourceTypeSalesforce SourceType = "SALESFORCE"
	SourceTypeZendesk    SourceType = "ZENDESK"
)

type Statistic string

const (
	StatisticSum Statistic = "SUM"
	StatisticMax Statistic = "MAX"
	StatisticAvg Statistic = "AVG"
)

type StorageType string

const (
	StorageTypeS3                 StorageType = "S3"
	StorageTypeKinesisVideoStream StorageType = "KINESIS_VIDEO_STREAM"
	StorageTypeKinesisStream      StorageType = "KINESIS_STREAM"
	StorageTypeKinesisFirehose    StorageType = "KINESIS_FIREHOSE"
)

type Threshold struct {

	// The type of comparison. Only "less than" (LT) comparisons are supported.
	Comparison Comparison

	// The threshold value to compare.
	ThresholdValue *float64
	// contains filtered or unexported fields
}

type ThrottlingException struct {
	Message *string
	// contains filtered or unexported fields
}

type TrafficType string

const (
	TrafficTypeGeneral  TrafficType = "GENERAL"
	TrafficTypeCampaign TrafficType = "CAMPAIGN"
)

type Unit string

const (
	UnitSeconds Unit = "SECONDS"
	UnitCount   Unit = "COUNT"
	UnitPercent Unit = "PERCENT"
)

type UnknownUnionMember struct {
	Tag   string
	Value []byte
	// contains filtered or unexported fields
}

type UrlReference struct {

	// Identifier of the URL reference.
	Name *string

	// A valid URL.
	Value *string
	// contains filtered or unexported fields
}

type UseCase struct {

	// The Amazon Resource Name (ARN) for the use case.
	UseCaseArn *string

	// The identifier for the use case.
	UseCaseId *string

	// The type of use case to associate to the integration association. Each
	// integration association can have only one of each use case type.
	UseCaseType UseCaseType
	// contains filtered or unexported fields
}

type UseCaseType string

const (
	UseCaseTypeRulesEvaluation  UseCaseType = "RULES_EVALUATION"
	UseCaseTypeConnectCampaigns UseCaseType = "CONNECT_CAMPAIGNS"
)

type User struct {

	// The Amazon Resource Name (ARN) of the user account.
	Arn *string

	// The identifier of the user account in the directory used for identity
	// management.
	DirectoryUserId *string

	// The identifier of the hierarchy group for the user.
	HierarchyGroupId *string

	// The identifier of the user account.
	Id *string

	// Information about the user identity.
	IdentityInfo *UserIdentityInfo

	// Information about the phone configuration for the user.
	PhoneConfig *UserPhoneConfig

	// The identifier of the routing profile for the user.
	RoutingProfileId *string

	// The identifiers of the security profiles for the user.
	SecurityProfileIds []string

	// The tags.
	Tags map[string]string

	// The user name assigned to the user account.
	Username *string
	// contains filtered or unexported fields
}

type UserIdentityInfo struct {

	// The email address. If you are using SAML for identity management and include
	// this parameter, an error is returned.
	Email *string

	// The first name. This is required if you are using Amazon Connect or SAML for
	// identity management.
	FirstName *string

	// The last name. This is required if you are using Amazon Connect or SAML for
	// identity management.
	LastName *string
	// contains filtered or unexported fields
}

type UserNotFoundException struct {
	Message *string
	// contains filtered or unexported fields
}

type UserPhoneConfig struct {

	// The phone type.
	//
	// This member is required.
	PhoneType PhoneType

	// The After Call Work (ACW) timeout setting, in seconds.
	AfterContactWorkTimeLimit int32

	// The Auto accept setting.
	AutoAccept bool

	// The phone number for the user's desk phone.
	DeskPhoneNumber *string
	// contains filtered or unexported fields
}

type UserQuickConnectConfig struct {

	// The identifier of the contact flow.
	//
	// This member is required.
	ContactFlowId *string

	// The identifier of the user.
	//
	// This member is required.
	UserId *string
	// contains filtered or unexported fields
}

type UserSummary struct {

	// The Amazon Resource Name (ARN) of the user account.
	Arn *string

	// The identifier of the user account.
	Id *string

	// The Amazon Connect user name of the user account.
	Username *string
	// contains filtered or unexported fields
}

type VoiceRecordingConfiguration struct {

	// Identifies which track is being recorded.
	VoiceRecordingTrack VoiceRecordingTrack
	// contains filtered or unexported fields
}

type VoiceRecordingTrack string

const (
	VoiceRecordingTrackFromAgent VoiceRecordingTrack = "FROM_AGENT"
	VoiceRecordingTrackToAgent   VoiceRecordingTrack = "TO_AGENT"
	VoiceRecordingTrackAll       VoiceRecordingTrack = "ALL"
)