type AccessDeniedException struct {
	Message *string

	ErrorCodeOverride *string
	// contains filtered or unexported fields
}

type ActionSummary struct {

	// The action type.
	//
	// This member is required.
	ActionType ActionType
	// contains filtered or unexported fields
}

type ActionType string

const (
	ActionTypeCreateTask               ActionType = "CREATE_TASK"
	ActionTypeAssignContactCategory    ActionType = "ASSIGN_CONTACT_CATEGORY"
	ActionTypeGenerateEventbridgeEvent ActionType = "GENERATE_EVENTBRIDGE_EVENT"
	ActionTypeSendNotification         ActionType = "SEND_NOTIFICATION"
	ActionTypeCreateCase               ActionType = "CREATE_CASE"
	ActionTypeUpdateCase               ActionType = "UPDATE_CASE"
	ActionTypeAssignSla                ActionType = "ASSIGN_SLA"
	ActionTypeEndAssociatedTasks       ActionType = "END_ASSOCIATED_TASKS"
	ActionTypeSubmitAutoEvaluation     ActionType = "SUBMIT_AUTO_EVALUATION"
)

type AdditionalEmailRecipients struct {

	// List of additional CC email recipients for an email contact.
	CcList []EmailRecipient

	// List of additional TO email recipients for an email contact.
	ToList []EmailRecipient
	// contains filtered or unexported fields
}

type AgentAvailabilityTimer string

const (
	AgentAvailabilityTimerTimeSinceLastActivity AgentAvailabilityTimer = "TIME_SINCE_LAST_ACTIVITY"
	AgentAvailabilityTimerTimeSinceLastInbound  AgentAvailabilityTimer = "TIME_SINCE_LAST_INBOUND"
)

type AgentConfig struct {

	// Information about traffic distributions.
	//
	// This member is required.
	Distributions []Distribution
	// contains filtered or unexported fields
}

type AgentContactReference struct {

	// The [state of the contact].
	//
	// When AgentContactState is set to CONNECTED_ONHOLD , StateStartTimestamp is not
	// changed. Instead, StateStartTimestamp reflects the time the contact was
	// CONNECTED to the agent.
	//
	// [state of the contact]: https://docs.aws.amazon.com/connect/latest/adminguide/about-contact-states.html
	AgentContactState ContactState

	// The channel of the contact.
	Channel Channel

	// The time at which the contact was connected to an agent.
	ConnectedToAgentTimestamp *time.Time

	// The identifier of the contact in this instance of Amazon Connect.
	ContactId *string

	// How the contact was initiated.
	InitiationMethod ContactInitiationMethod

	// Contains information about a queue resource for which metrics are returned.
	Queue *QueueReference

	// The epoch timestamp when the contact state started.
	StateStartTimestamp *time.Time
	// contains filtered or unexported fields
}

type AgentHierarchyGroup struct {

	// The Amazon Resource Name (ARN) of the group.
	Arn *string
	// contains filtered or unexported fields
}

type AgentHierarchyGroups struct {

	// The identifiers for level 1 hierarchy groups.
	L1Ids []string

	// The identifiers for level 2 hierarchy groups.
	L2Ids []string

	// The identifiers for level 3 hierarchy groups.
	L3Ids []string

	// The identifiers for level 4 hierarchy groups.
	L4Ids []string

	// The identifiers for level 5 hierarchy groups.
	L5Ids []string
	// contains filtered or unexported fields
}

type AgentInfo struct {

	// Agent pause duration for a contact in seconds.
	AgentPauseDurationInSeconds *int32

	// The configuration for the allowed video and screen sharing capabilities for
	// participants present over the call. For more information, see [Set up in-app, web, video calling, and screen sharing capabilities]in the Amazon
	// Connect Administrator Guide.
	//
	// [Set up in-app, web, video calling, and screen sharing capabilities]: https://docs.aws.amazon.com/connect/latest/adminguide/inapp-calling.html
	Capabilities *ParticipantCapabilities

	// The timestamp when the contact was connected to the agent.
	ConnectedToAgentTimestamp *time.Time

	// Information regarding Agent’s device.
	DeviceInfo *DeviceInfo

	// The agent hierarchy groups for the agent.
	HierarchyGroups *HierarchyGroups

	// The identifier of the agent who accepted the contact.
	Id *string
	// contains filtered or unexported fields
}

type AgentQualityMetrics struct {

	// Information about the audio quality of the Agent
	Audio *AudioQualityMetricsInfo
	// contains filtered or unexported fields
}

type AgentStatus struct {

	// The Amazon Resource Name (ARN) of the agent status.
	AgentStatusARN *string

	// The identifier of the agent status.
	AgentStatusId *string

	// The description of the agent status.
	Description *string

	// The display order of the agent status.
	DisplayOrder *int32

	// The Amazon Web Services Region where this resource was last modified.
	LastModifiedRegion *string

	// The timestamp when this resource was last modified.
	LastModifiedTime *time.Time

	// The name of the agent status.
	Name *string

	// The state of the agent status.
	State AgentStatusState

	// The tags used to organize, track, or control access for this resource. For
	// example, { "Tags": {"key1":"value1", "key2":"value2"} }.
	Tags map[string]string

	// The type of agent status.
	Type AgentStatusType
	// contains filtered or unexported fields
}

type AgentStatusReference struct {

	// The Amazon Resource Name (ARN) of the agent's status.
	StatusArn *string

	// The name of the agent status.
	StatusName *string

	// The start timestamp of the agent's status.
	StatusStartTimestamp *time.Time
	// contains filtered or unexported fields
}

type AgentStatusSearchCriteria struct {

	// A leaf node condition which can be used to specify a string condition.
	//
	// The currently supported values for FieldName are name ,

 description , state ,
	// type , displayOrder ,
 and resourceID .
	AndConditions []AgentStatusSearchCriteria

	// A list of conditions which would be applied together with an OR condition.
	OrConditions []AgentStatusSearchCriteria

	// A leaf node condition which can be used to specify a string condition.
	//
	// The currently supported values for FieldName are name ,

 description , state ,
	// type , displayOrder ,
 and resourceID .
	StringCondition *StringCondition
	// contains filtered or unexported fields
}

type AgentStatusSearchFilter struct {

	// An object that can be used to specify Tag conditions inside the SearchFilter .
	// This accepts an OR of AND (List of List) input where:
	//
	//   - The top level list specifies conditions that need to be applied with OR
	//   operator.
	//
	//   - The inner list specifies conditions that need to be applied with AND
	//   operator.
	AttributeFilter *ControlPlaneAttributeFilter
	// contains filtered or unexported fields
}

type AgentStatusState string

const (
	AgentStatusStateEnabled  AgentStatusState = "ENABLED"
	AgentStatusStateDisabled AgentStatusState = "DISABLED"
)

type AgentStatusSummary struct {

	// The Amazon Resource Name (ARN) for the agent status.
	Arn *string

	// The identifier for an agent status.
	Id *string

	// The Amazon Web Services Region where this resource was last modified.
	LastModifiedRegion *string

	// The timestamp when this resource was last modified.
	LastModifiedTime *time.Time

	// The name of the agent status.
	Name *string

	// The type of the agent status.
	Type AgentStatusType
	// contains filtered or unexported fields
}

type AgentStatusType string

const (
	AgentStatusTypeRoutable AgentStatusType = "ROUTABLE"
	AgentStatusTypeCustom   AgentStatusType = "CUSTOM"
	AgentStatusTypeOffline  AgentStatusType = "OFFLINE"
)

type AgentsCriteria struct {

	// An object to specify a list of agents, by user ID.
	AgentIds []string
	// contains filtered or unexported fields
}

type AllowedCapabilities struct {

	// Information about the agent's video sharing capabilities.
	Agent *ParticipantCapabilities

	// Information about the customer's video sharing capabilities.
	Customer *ParticipantCapabilities
	// contains filtered or unexported fields
}

type AnalyticsDataAssociationResult struct {

	// The identifier of the dataset.
	DataSetId *string

	// The Amazon Resource Name (ARN) of the Resource Access Manager share.
	ResourceShareArn *string

	// The Resource Access Manager share ID.
	ResourceShareId *string

	// The Amazon Web Services Resource Access Manager status of association.
	ResourceShareStatus *string

	// The identifier of the target account.
	TargetAccountId *string
	// contains filtered or unexported fields
}

type AnalyticsDataSetsResult struct {

	// The identifier of the dataset.
	DataSetId *string

	// The name of the dataset.
	DataSetName *string
	// contains filtered or unexported fields
}

type AnswerMachineDetectionConfig struct {

	// Wait for the answering machine prompt.
	AwaitAnswerMachinePrompt bool

	// The flag to indicate if answer machine detection analysis needs to be performed
	// for a voice call. If set to true , TrafficType must be set as CAMPAIGN .
	EnableAnswerMachineDetection bool
	// contains filtered or unexported fields
}

type AnsweringMachineDetectionStatus string

const (
	AnsweringMachineDetectionStatusAnswered             AnsweringMachineDetectionStatus = "ANSWERED"
	AnsweringMachineDetectionStatusUndetected           AnsweringMachineDetectionStatus = "UNDETECTED"
	AnsweringMachineDetectionStatusError                AnsweringMachineDetectionStatus = "ERROR"
	AnsweringMachineDetectionStatusHumanAnswered        AnsweringMachineDetectionStatus = "HUMAN_ANSWERED"
	AnsweringMachineDetectionStatusSitToneDetected      AnsweringMachineDetectionStatus = "SIT_TONE_DETECTED"
	AnsweringMachineDetectionStatusSitToneBusy          AnsweringMachineDetectionStatus = "SIT_TONE_BUSY"
	AnsweringMachineDetectionStatusSitToneInvalidNumber AnsweringMachineDetectionStatus = "SIT_TONE_INVALID_NUMBER"
	AnsweringMachineDetectionStatusFaxMachineDetected   AnsweringMachineDetectionStatus = "FAX_MACHINE_DETECTED"
	AnsweringMachineDetectionStatusVoicemailBeep        AnsweringMachineDetectionStatus = "VOICEMAIL_BEEP"
	AnsweringMachineDetectionStatusVoicemailNoBeep      AnsweringMachineDetectionStatus = "VOICEMAIL_NO_BEEP"
	AnsweringMachineDetectionStatusAmdUnresolved        AnsweringMachineDetectionStatus = "AMD_UNRESOLVED"
	AnsweringMachineDetectionStatusAmdUnanswered        AnsweringMachineDetectionStatus = "AMD_UNANSWERED"
	AnsweringMachineDetectionStatusAmdError             AnsweringMachineDetectionStatus = "AMD_ERROR"
	AnsweringMachineDetectionStatusAmdNotApplicable     AnsweringMachineDetectionStatus = "AMD_NOT_APPLICABLE"
)

type Application struct {

	// The permissions that the agent is granted on the application. Only the ACCESS
	// permission is supported.
	ApplicationPermissions []string

	// Namespace of the application that you want to give access to.
	Namespace *string
	// contains filtered or unexported fields
}

type ArtifactStatus string

const (
	ArtifactStatusApproved   ArtifactStatus = "APPROVED"
	ArtifactStatusRejected   ArtifactStatus = "REJECTED"
	ArtifactStatusInProgress ArtifactStatus = "IN_PROGRESS"
)

type AssignContactCategoryActionDefinition struct {
	// contains filtered or unexported fields
}

type AssignSlaActionDefinition struct {

	// Type of SLA assignment.
	//
	// This member is required.
	SlaAssignmentType SlaAssignmentType

	// The SLA configuration for Case SLA Assignment.
	CaseSlaConfiguration *CaseSlaConfiguration
	// contains filtered or unexported fields
}

type AssociatedContactSummary struct {

	// How the contact reached your contact center.
	Channel Channel

	// The Amazon Resource Name (ARN) of the contact
	ContactArn *string

	// The identifier of the contact in this instance of Amazon Connect.
	ContactId *string

	// The date and time that the customer endpoint disconnected from the current
	// contact, in UTC time. In transfer scenarios, the DisconnectTimestamp of the
	// previous contact indicates the date and time when that contact ended.
	DisconnectTimestamp *time.Time

	// If this contact is related to other contacts, this is the ID of the initial
	// contact.
	InitialContactId *string

	// Indicates how the contact was initiated.
	InitiationMethod ContactInitiationMethod

	// The date and time this contact was initiated, in UTC time.
	InitiationTimestamp *time.Time

	// If this contact is not the first contact, this is the ID of the previous
	// contact.
	PreviousContactId *string

	// The contactId that is related to this contact.
	RelatedContactId *string
	// contains filtered or unexported fields
}

type AttachedFile struct {

	// The time of Creation of the file resource as an ISO timestamp. It's specified
	// in ISO 8601 format: yyyy-MM-ddThh:mm:ss.SSSZ . For example,
	// 2024-05-03T02:41:28.172Z .
	//
	// This member is required.
	CreationTime *string

	// The unique identifier of the attached file resource (ARN).
	//
	// This member is required.
	FileArn *string

	// The unique identifier of the attached file resource.
	//
	// This member is required.
	FileId *string

	// A case-sensitive name of the attached file being uploaded.
	//
	// This member is required.
	FileName *string

	// The size of the attached file in bytes.
	//
	// This member is required.
	FileSizeInBytes *int64

	// The current status of the attached file.
	//
	// This member is required.
	FileStatus FileStatusType

	// The resource to which the attached file is (being) uploaded to. [Cases] are the only
	// current supported resource.
	//
	// This value must be a valid ARN.
	//
	// [Cases]: https://docs.aws.amazon.com/connect/latest/APIReference/API_connect-cases_CreateCase.html
	AssociatedResourceArn *string

	// Represents the identity that created the file.
	CreatedBy CreatedByInfo

	// The use case for the file.
	FileUseCaseType FileUseCaseType

	// The tags used to organize, track, or control access for this resource. For
	// example, { "Tags": {"key1":"value1", "key2":"value2"} } .
	Tags map[string]string
	// contains filtered or unexported fields
}

type AttachedFileError struct {

	//  Status code describing the failure.
	ErrorCode *string

	// Why the attached file couldn't be retrieved.
	ErrorMessage *string

	// The unique identifier of the attached file resource.
	FileId *string
	// contains filtered or unexported fields
}

type AttachedFileInvalidRequestExceptionReason string

const (
	AttachedFileInvalidRequestExceptionReasonInvalidFileSize AttachedFileInvalidRequestExceptionReason = "INVALID_FILE_SIZE"
	AttachedFileInvalidRequestExceptionReasonInvalidFileType AttachedFileInvalidRequestExceptionReason = "INVALID_FILE_TYPE"
	AttachedFileInvalidRequestExceptionReasonInvalidFileName AttachedFileInvalidRequestExceptionReason = "INVALID_FILE_NAME"
)

type AttachedFileServiceQuotaExceededExceptionReason string

const (
	AttachedFileServiceQuotaExceededExceptionReasonTotalFileSizeExceeded  AttachedFileServiceQuotaExceededExceptionReason = "TOTAL_FILE_SIZE_EXCEEDED"
	AttachedFileServiceQuotaExceededExceptionReasonTotalFileCountExceeded AttachedFileServiceQuotaExceededExceptionReason = "TOTAL_FILE_COUNT_EXCEEDED"
)

type AttachmentReference struct {

	// The Amazon Resource Name (ARN) of the attachment reference.
	Arn *string

	// Identifier of the attachment reference.
	Name *string

	// Status of the attachment reference type.
	Status ReferenceStatus

	// The location path of the attachment reference.
	Value *string
	// contains filtered or unexported fields
}

type Attendee struct {

	// The Amazon Chime SDK attendee ID.
	AttendeeId *string

	// The join token used by the Amazon Chime SDK attendee.
	JoinToken *string
	// contains filtered or unexported fields
}

type Attribute struct {

	// The type of attribute.
	AttributeType InstanceAttributeType

	// The value of the attribute.
	Value *string
	// contains filtered or unexported fields
}

type AttributeAndCondition struct {

	// A leaf node condition which can be used to specify a hierarchy group condition.
	HierarchyGroupCondition *HierarchyGroupCondition

	// A leaf node condition which can be used to specify a tag condition.
	TagConditions []TagCondition
	// contains filtered or unexported fields
}

type AttributeCondition struct {

	// The operator of the condition.
	ComparisonOperator *string

	// An object to define AgentsCriteria .
	MatchCriteria *MatchCriteria

	// The name of predefined attribute.
	Name *string

	// The proficiency level of the condition.
	ProficiencyLevel *float32

	// An Object to define the minimum and maximum proficiency levels.
	Range *Range

	// The value of predefined attribute.
	Value *string
	// contains filtered or unexported fields
}

type AudioFeatures struct {

	// Makes echo reduction available to clients who connect to the meeting.
	EchoReduction MeetingFeatureStatus
	// contains filtered or unexported fields
}

type AudioQualityMetricsInfo struct {

	// List of potential issues causing degradation of quality on a media connection.
	// If the service did not detect any potential quality issues the list is empty.
	//
	// Valid values: HighPacketLoss | HighRoundTripTime | HighJitterBuffer
	PotentialQualityIssues []string

	// Number measuring the estimated quality of the media connection.
	QualityScore float32
	// contains filtered or unexported fields
}

type AuthenticationProfile struct {

	// A list of IP address range strings that are allowed to access the Amazon
	// Connect instance. For more information about how to configure IP addresses, see [Configure IP address based access control]
	// in the Amazon Connect Administrator Guide.
	//
	// [Configure IP address based access control]: https://docs.aws.amazon.com/connect/latest/adminguide/authentication-profiles.html#configure-ip-based-ac
	AllowedIps []string

	// The Amazon Resource Name (ARN) for the authentication profile.
	Arn *string

	// A list of IP address range strings that are blocked from accessing the Amazon
	// Connect instance. For more information about how to configure IP addresses, see [Configure IP address based access control]
	// in the Amazon Connect Administrator Guide.
	//
	// [Configure IP address based access control]: https://docs.aws.amazon.com/connect/latest/adminguide/authentication-profiles.html#configure-ip-based-ac
	BlockedIps []string

	// The timestamp when the authentication profile was created.
	CreatedTime *time.Time

	// The description for the authentication profile.
	Description *string

	// A unique identifier for the authentication profile.
	Id *string

	// Shows whether the authentication profile is the default authentication profile
	// for the Amazon Connect instance. The default authentication profile applies to
	// all agents in an Amazon Connect instance, unless overridden by another
	// authentication profile.
	IsDefault bool

	// The Amazon Web Services Region where the authentication profile was last
	// modified.
	LastModifiedRegion *string

	// The timestamp when the authentication profile was last modified.
	LastModifiedTime *time.Time

	// The long lived session duration for users logged in to Amazon Connect, in
	// minutes. After this time period, users must log in again. For more information,
	// see [Configure the session duration]in the Amazon Connect Administrator Guide.
	//
	// [Configure the session duration]: https://docs.aws.amazon.com/connect/latest/adminguide/authentication-profiles.html#configure-session-timeouts
	MaxSessionDuration *int32

	// The name for the authentication profile.
	Name *string

	// The short lived session duration configuration for users logged in to Amazon
	// Connect, in minutes. This value determines the maximum possible time before an
	// agent is authenticated. For more information, see [Configure the session duration]in the Amazon Connect
	// Administrator Guide.
	//
	// [Configure the session duration]: https://docs.aws.amazon.com/connect/latest/adminguide/authentication-profiles.html#configure-session-timeouts
	PeriodicSessionDuration *int32
	// contains filtered or unexported fields
}

type AuthenticationProfileSummary struct {

	// The Amazon Resource Name (ARN) of the authentication profile summary.
	Arn *string

	// The unique identifier of the authentication profile.
	Id *string

	// Shows whether the authentication profile is the default authentication profile
	// for the Amazon Connect instance. The default authentication profile applies to
	// all agents in an Amazon Connect instance, unless overridden by another
	// authentication profile.
	IsDefault bool

	// The Amazon Web Services Region when the authentication profile summary was last
	// modified.
	LastModifiedRegion *string

	// The timestamp when the authentication profile summary was last modified.
	LastModifiedTime *time.Time

	// The name of the authentication profile summary.
	Name *string
	// contains filtered or unexported fields
}

type AvailableNumberSummary struct {

	// The phone number. Phone numbers are formatted [+] [country code] [subscriber
	// number including area code] .
	PhoneNumber *string

	// The ISO country code.
	PhoneNumberCountryCode PhoneNumberCountryCode

	// The type of phone number.
	PhoneNumberType PhoneNumberType
	// contains filtered or unexported fields
}

type BehaviorType string

const (
	BehaviorTypeRouteCurrentChannelOnly BehaviorType = "ROUTE_CURRENT_CHANNEL_ONLY"
	BehaviorTypeRouteAnyChannel         BehaviorType = "ROUTE_ANY_CHANNEL"
)

type Campaign struct {

	// A unique identifier for a campaign.
	CampaignId *string
	// contains filtered or unexported fields
}

type CaseSlaConfiguration struct {

	// Name of an SLA.
	//
	// This member is required.
	Name *string

	// Target duration in minutes within which an SLA should be completed.
	//
	// This member is required.
	TargetSlaMinutes *int64

	// Type of SLA for Case SlaAssignmentType.
	//
	// This member is required.
	Type SlaType

	// Unique identifier of a Case field.
	FieldId *string

	// Represents a list of target field values for the fieldId specified in
	// CaseSlaConfiguration. The SLA is considered met if any one of these target field
	// values matches the actual field value.
	TargetFieldValues []FieldValueUnion
	// contains filtered or unexported fields
}

type Channel string

const (
	ChannelVoice Channel = "VOICE"
	ChannelChat  Channel = "CHAT"
	ChannelTask  Channel = "TASK"
	ChannelEmail Channel = "EMAIL"
)

type ChatEvent struct {

	// Type of chat integration event.
	//
	// This member is required.
	Type ChatEventType

	// Content of the message or event. This is required when Type is MESSAGE and for
	// certain ContentTypes when Type is EVENT .
	//
	//   - For allowed message content, see the Content parameter in the [SendMessage]topic in the
	//   Amazon Connect Participant Service API Reference.
	//
	//   - For allowed event content, see the Content parameter in the [SendEvent]topic in the
	//   Amazon Connect Participant Service API Reference.
	//
	// [SendEvent]: https://docs.aws.amazon.com/connect-participant/latest/APIReference/API_SendEvent.html
	// [SendMessage]: https://docs.aws.amazon.com/connect-participant/latest/APIReference/API_SendMessage.html
	Content *string

	// Type of content. This is required when Type is MESSAGE or EVENT .
	//
	//   - For allowed message content types, see the ContentType parameter in the [SendMessage]
	//   topic in the Amazon Connect Participant Service API Reference.
	//
	//   - For allowed event content types, see the ContentType parameter in the [SendEvent]topic
	//   in the Amazon Connect Participant Service API Reference.
	//
	// [SendEvent]: https://docs.aws.amazon.com/connect-participant/latest/APIReference/API_SendEvent.html
	// [SendMessage]: https://docs.aws.amazon.com/connect-participant/latest/APIReference/API_SendMessage.html
	ContentType *string
	// contains filtered or unexported fields
}

type ChatEventType string

const (
	ChatEventTypeDisconnect ChatEventType = "DISCONNECT"
	ChatEventTypeMessage    ChatEventType = "MESSAGE"
	ChatEventTypeEvent      ChatEventType = "EVENT"
)

type ChatMessage struct {

	// The content of the chat message.
	//
	//   - For text/plain and text/markdown , the Length Constraints are Minimum of 1,
	//   Maximum of 1024.
	//
	//   - For application/json , the Length Constraints are Minimum of 1, Maximum of
	//   12000.
	//
	//   - For application/vnd.amazonaws.connect.message.interactive.response , the
	//   Length Constraints are Minimum of 1, Maximum of 12288.
	//
	// This member is required.
	Content *string

	// The type of the content. Supported types are text/plain , text/markdown ,
	// application/json , and
	// application/vnd.amazonaws.connect.message.interactive.response .
	//
	// This member is required.
	ContentType *string
	// contains filtered or unexported fields
}

type ChatParticipantRoleConfig struct {

	// A list of participant timers. You can specify any unique combination of role
	// and timer type. Duplicate entries error out the request with a 400.
	//
	// This member is required.
	ParticipantTimerConfigList []ParticipantTimerConfiguration
	// contains filtered or unexported fields
}

type ChatStreamingConfiguration struct {

	// The Amazon Resource Name (ARN) of the standard Amazon SNS topic. The Amazon
	// Resource Name (ARN) of the streaming endpoint that is used to publish real-time
	// message streaming for chat conversations.
	//
	// This member is required.
	StreamingEndpointArn *string
	// contains filtered or unexported fields
}

type ClaimedPhoneNumberSummary struct {

	// The identifier of the Amazon Connect instance that phone numbers are claimed
	// to. You can [find the instance ID]in the Amazon Resource Name (ARN) of the instance.
	//
	// [find the instance ID]: https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html
	InstanceId *string

	// The phone number. Phone numbers are formatted [+] [country code] [subscriber
	// number including area code] .
	PhoneNumber *string

	// The Amazon Resource Name (ARN) of the phone number.
	PhoneNumberArn *string

	// The ISO country code.
	PhoneNumberCountryCode PhoneNumberCountryCode

	// The description of the phone number.
	PhoneNumberDescription *string

	// A unique identifier for the phone number.
	PhoneNumberId *string

	// The status of the phone number.
	//
	//   - CLAIMED means the previous [ClaimPhoneNumber]or [UpdatePhoneNumber]operation succeeded.
	//
	//   - IN_PROGRESS means a [ClaimPhoneNumber], [UpdatePhoneNumber], or [UpdatePhoneNumberMetadata]operation is still in progress and has not yet
	//   completed. You can call [DescribePhoneNumber]at a later time to verify if the previous operation
	//   has completed.
	//
	//   - FAILED indicates that the previous [ClaimPhoneNumber]or [UpdatePhoneNumber]operation has failed. It will include
	//   a message indicating the failure reason. A common reason for a failure may be
	//   that the TargetArn value you are claiming or updating a phone number to has
	//   reached its limit of total claimed numbers. If you received a FAILED status
	//   from a ClaimPhoneNumber API call, you have one day to retry claiming the phone
	//   number before the number is released back to the inventory for other customers
	//   to claim.
	//
	// You will not be billed for the phone number during the 1-day period if number
	// claiming fails.
	//
	// [UpdatePhoneNumber]: https://docs.aws.amazon.com/connect/latest/APIReference/API_UpdatePhoneNumber.html
	// [UpdatePhoneNumberMetadata]: https://docs.aws.amazon.com/connect/latest/APIReference/API_UpdatePhoneNumberMetadata.html
	// [ClaimPhoneNumber]: https://docs.aws.amazon.com/connect/latest/APIReference/API_ClaimPhoneNumber.html
	// [DescribePhoneNumber]: https://docs.aws.amazon.com/connect/latest/APIReference/API_DescribePhoneNumber.html
	PhoneNumberStatus *PhoneNumberStatus

	// The type of phone number.
	PhoneNumberType PhoneNumberType

	// The claimed phone number ARN that was previously imported from the external
	// service, such as Amazon Web Services End User Messaging. If it is from Amazon
	// Web Services End User Messaging, it looks like the ARN of the phone number that
	// was imported from Amazon Web Services End User Messaging.
	SourcePhoneNumberArn *string

	// The tags used to organize, track, or control access for this resource. For
	// example, { "Tags": {"key1":"value1", "key2":"value2"} }.
	Tags map[string]string

	// The Amazon Resource Name (ARN) for Amazon Connect instances or traffic
	// distribution groups that phone number inbound traffic is routed through.
	TargetArn *string
	// contains filtered or unexported fields
}

type CommonAttributeAndCondition struct {

	// A leaf node condition which can be used to specify a tag condition.
	TagConditions []TagCondition
	// contains filtered or unexported fields
}

type Comparison string

const (
	ComparisonLt Comparison = "LT"
)

type Condition struct {

	// A leaf node condition which can be used to specify a numeric condition.
	NumberCondition *NumberCondition

	// A leaf node condition which can be used to specify a string condition.
	//
	// The currently supported values for FieldName are name and
 value .
	StringCondition *StringCondition
	// contains filtered or unexported fields
}

type ConditionalOperationFailedException struct {
	Message *string

	ErrorCodeOverride *string
	// contains filtered or unexported fields
}

type ConflictException struct {
	Message *string

	ErrorCodeOverride *string
	// contains filtered or unexported fields
}

type ConnectionData struct {

	// The attendee information, including attendee ID and join token.
	Attendee *Attendee

	// A meeting created using the Amazon Chime SDK.
	Meeting *Meeting
	// contains filtered or unexported fields
}

type Contact struct {

	// List of additional email addresses for an email contact.
	AdditionalEmailRecipients *AdditionalEmailRecipients

	// Information about the agent who accepted the contact.
	AgentInfo *AgentInfo

	// Indicates how an [outbound campaign] call is actually disposed if the contact is connected to
	// Amazon Connect.
	//
	// [outbound campaign]: https://docs.aws.amazon.com/connect/latest/adminguide/how-to-create-campaigns.html
	AnsweringMachineDetectionStatus AnsweringMachineDetectionStatus

	// The Amazon Resource Name (ARN) for the contact.
	Arn *string

	// Information associated with a campaign.
	Campaign *Campaign

	// How the contact reached your contact center.
	Channel Channel

	// The timestamp when customer endpoint connected to Amazon Connect.
	ConnectedToSystemTimestamp *time.Time

	// This is the root contactId which is used as a unique identifier for all
	// subsequent contacts in a contact tree.
	ContactAssociationId *string

	// Information about the Customer on the contact.
	Customer *Customer

	// The customer or external third party participant endpoint.
	CustomerEndpoint *EndpointInfo

	// The customer's identification number. For example, the CustomerId may be a
	// customer number from your CRM. You can create a Lambda function to pull the
	// unique customer ID of the caller from your CRM system. If you enable Amazon
	// Connect Voice ID capability, this attribute is populated with the
	// CustomerSpeakerId of the caller.
	CustomerId *string

	// Information about customer’s voice activity.
	CustomerVoiceActivity *CustomerVoiceActivity

	// The description of the contact.
	Description *string

	// Information about the call disconnect experience.
	DisconnectDetails *DisconnectDetails

	// The date and time that the customer endpoint disconnected from the current
	// contact, in UTC time. In transfer scenarios, the DisconnectTimestamp of the
	// previous contact indicates the date and time when that contact ended.
	DisconnectTimestamp *time.Time

	// The identifier for the contact.
	Id *string

	// If this contact is related to other contacts, this is the ID of the initial
	// contact.
	InitialContactId *string

	// Indicates how the contact was initiated.
	InitiationMethod ContactInitiationMethod

	// The date and time this contact was initiated, in UTC time. For INBOUND , this is
	// when the contact arrived. For OUTBOUND , this is when the agent began dialing.
	// For CALLBACK , this is when the callback contact was created. For TRANSFER and
	// QUEUE_TRANSFER , this is when the transfer was initiated. For API , this is when
	// the request arrived. For EXTERNAL_OUTBOUND , this is when the agent started
	// dialing the external participant. For MONITOR , this is when the supervisor
	// started listening to a contact.
	InitiationTimestamp *time.Time

	// The timestamp when the contact was last paused.
	LastPausedTimestamp *time.Time

	// The timestamp when the contact was last resumed.
	LastResumedTimestamp *time.Time

	// The timestamp when contact was last updated.
	LastUpdateTimestamp *time.Time

	// The name of the contact.
	Name *string

	// If this contact is not the first contact, this is the ID of the previous
	// contact.
	PreviousContactId *string

	// Information about the quality of the participant's media connection.
	QualityMetrics *QualityMetrics

	// If this contact was queued, this contains information about the queue.
	QueueInfo *QueueInfo

	// An integer that represents the queue priority to be applied to the contact
	// (lower priorities are routed preferentially). Cannot be specified if the
	// QueueTimeAdjustmentSeconds is specified. Must be statically defined, must be
	// larger than zero, and a valid integer value. Default Value is 5.
	QueuePriority *int64

	// An integer that represents the queue time adjust to be applied to the contact,
	// in seconds (longer / larger queue time are routed preferentially). Cannot be
	// specified if the QueuePriority is specified. Must be statically defined and a
	// valid integer value.
	QueueTimeAdjustmentSeconds *int32

	// The contactId that is [related] to this contact.
	//
	// [related]: https://docs.aws.amazon.com/connect/latest/adminguide/chat-persistence.html#relatedcontactid
	RelatedContactId *string

	// Latest routing criteria on the contact.
	RoutingCriteria *RoutingCriteria

	// The timestamp, in Unix epoch time format, at which to start running the inbound
	// flow.
	ScheduledTimestamp *time.Time

	// A set of system defined key-value pairs stored on individual contact segments
	// using an attribute map. The attributes are standard Amazon Connect attributes
	// and can be accessed in flows. Attribute keys can include only alphanumeric, -,
	// and _ characters. This field can be used to show channel subtype. For example,
	// connect:Guide or connect:SMS .
	SegmentAttributes map[string]SegmentAttributeValue

	// The system endpoint. For INBOUND , this is the phone number or email address
	// that the customer dialed. For OUTBOUND and EXTERNAL_OUTBOUND , this is the
	// outbound caller ID number assigned to the outbound queue that is used to dial
	// the customer. For callback, this shows up as Softphone for calls handled by
	// agents with softphone.
	SystemEndpoint *EndpointInfo

	// Tags associated with the contact. This contains both Amazon Web Services
	// generated and user-defined tags.
	Tags map[string]string

	// Total pause count for a contact.
	TotalPauseCount *int32

	// Total pause duration for a contact in seconds.
	TotalPauseDurationInSeconds *int32

	// Information about Amazon Connect Wisdom.
	WisdomInfo *WisdomInfo
	// contains filtered or unexported fields
}

type ContactAnalysis struct {

	// Search criteria based on transcript analyzed by Amazon Connect Contact Lens.
	Transcript *Transcript
	// contains filtered or unexported fields
}

type ContactConfiguration struct {

	// The identifier of the contact within the Amazon Connect instance.
	//
	// This member is required.
	ContactId *string

	// Whether to include raw connect message in the push notification payload.
	// Default is False .
	IncludeRawMessage bool

	// The role of the participant in the chat conversation.
	//
	// Only CUSTOMER is currently supported. Any other values other than CUSTOMER will
	// result in an exception (4xx error).
	ParticipantRole ParticipantRole
	// contains filtered or unexported fields
}

type ContactDataRequest struct {

	// List of attributes to be stored in a contact.
	Attributes map[string]string

	// Structure to store information associated with a campaign.
	Campaign *Campaign

	// Endpoint of the customer for which contact will be initiated.
	CustomerEndpoint *Endpoint

	// The identifier of the queue associated with the Amazon Connect instance in
	// which contacts that are created will be queued.
	QueueId *string

	// Identifier to uniquely identify individual requests in the batch.
	RequestIdentifier *string

	// Endpoint associated with the Amazon Connect instance from which outbound
	// contact will be initiated for the campaign.
	SystemEndpoint *Endpoint
	// contains filtered or unexported fields
}

type ContactFilter struct {

	// A list of up to 9 [contact states].
	//
	// [contact states]: https://docs.aws.amazon.com/connect/latest/adminguide/about-contact-states.html
	ContactStates []ContactState
	// contains filtered or unexported fields
}

type ContactFlow struct {

	// The Amazon Resource Name (ARN) of the flow.
	Arn *string

	// The JSON string that represents the content of the flow. For an example, see [Example flow in Amazon Connect Flow language].
	//
	// Length Constraints: Minimum length of 1. Maximum length of 256000.
	//
	// [Example flow in Amazon Connect Flow language]: https://docs.aws.amazon.com/connect/latest/APIReference/flow-language-example.html
	Content *string

	// The description of the flow.
	Description *string

	// Indicates the checksum value of the flow content.
	FlowContentSha256 *string

	// The identifier of the flow.
	Id *string

	// The region in which the flow was last modified
	LastModifiedRegion *string

	// The time at which the flow was last modified.
	LastModifiedTime *time.Time

	// The name of the flow.
	Name *string

	// The type of flow.
	State ContactFlowState

	// The status of the flow.
	Status ContactFlowStatus

	// The tags used to organize, track, or control access for this resource. For
	// example, { "Tags": {"key1":"value1", "key2":"value2"} }.
	Tags map[string]string

	// The type of the flow. For descriptions of the available types, see [Choose a flow type] in the
	// Amazon Connect Administrator Guide.
	//
	// [Choose a flow type]: https://docs.aws.amazon.com/connect/latest/adminguide/create-contact-flow.html#contact-flow-types
	Type ContactFlowType

	// The identifier of the flow version.
	Version *int64

	// The description of the flow version.
	VersionDescription *string
	// contains filtered or unexported fields
}

type ContactFlowModule struct {

	// The Amazon Resource Name (ARN).
	Arn *string

	// The JSON string that represents the content of the flow. For an example, see [Example flow in Amazon Connect Flow language].
	//
	// [Example flow in Amazon Connect Flow language]: https://docs.aws.amazon.com/connect/latest/APIReference/flow-language-example.html
	Content *string

	// The description of the flow module.
	Description *string

	// The identifier of the flow module.
	Id *string

	// The name of the flow module.
	Name *string

	// The type of flow module.
	State ContactFlowModuleState

	// The status of the flow module.
	Status ContactFlowModuleStatus

	// The tags used to organize, track, or control access for this resource. For
	// example, { "Tags": {"key1":"value1", "key2":"value2"} }.
	Tags map[string]string
	// contains filtered or unexported fields
}

type ContactFlowModuleSearchCriteria struct {

	// A list of conditions which would be applied together with an AND condition.
	AndConditions []ContactFlowModuleSearchCriteria

	// A list of conditions which would be applied together with an OR condition.
	OrConditions []ContactFlowModuleSearchCriteria

	// The state of the flow.
	StateCondition ContactFlowModuleState

	// The status of the flow.
	StatusCondition ContactFlowModuleStatus

	// A leaf node condition which can be used to specify a string condition.
	StringCondition *StringCondition
	// contains filtered or unexported fields
}

type ContactFlowModuleSearchFilter struct {

	// An object that can be used to specify Tag conditions inside the SearchFilter .
	// This accepts an OR of AND (List of List) input where:
	//
	//   - Top level list specifies conditions that need to be applied with OR operator
	//
	//   - Inner list specifies conditions that need to be applied with AND operator.
	TagFilter *ControlPlaneTagFilter
	// contains filtered or unexported fields
}

type ContactFlowModuleState string

const (
	ContactFlowModuleStateActive   ContactFlowModuleState = "ACTIVE"
	ContactFlowModuleStateArchived ContactFlowModuleState = "ARCHIVED"
)

type ContactFlowModuleStatus string

const (
	ContactFlowModuleStatusPublished ContactFlowModuleStatus = "PUBLISHED"
	ContactFlowModuleStatusSaved     ContactFlowModuleStatus = "SAVED"
)

type ContactFlowModuleSummary struct {

	// The Amazon Resource Name (ARN) of the flow module.
	Arn *string

	// The identifier of the flow module.
	Id *string

	// The name of the flow module.
	Name *string

	// The type of flow module.
	State ContactFlowModuleState
	// contains filtered or unexported fields
}

type ContactFlowNotPublishedException struct {
	Message *string

	ErrorCodeOverride *string
	// contains filtered or unexported fields
}

type ContactFlowSearchCriteria struct {

	// A list of conditions which would be applied together with an AND condition.
	AndConditions []ContactFlowSearchCriteria

	// A list of conditions which would be applied together with an OR condition.
	OrConditions []ContactFlowSearchCriteria

	// The state of the flow.
	StateCondition ContactFlowState

	// The status of the flow.
	StatusCondition ContactFlowStatus

	// A leaf node condition which can be used to specify a string condition.
	StringCondition *StringCondition

	// The type of flow.
	TypeCondition ContactFlowType
	// contains filtered or unexported fields
}

type ContactFlowSearchFilter struct {

	// An object that can be used to specify Tag conditions inside the SearchFilter .
	// This accepts an OR of AND (List of List) input where:
	//
	//   - Top level list specifies conditions that need to be applied with OR operator
	//
	//   - Inner list specifies conditions that need to be applied with AND operator.
	TagFilter *ControlPlaneTagFilter
	// contains filtered or unexported fields
}

type ContactFlowState string

const (
	ContactFlowStateActive   ContactFlowState = "ACTIVE"
	ContactFlowStateArchived ContactFlowState = "ARCHIVED"
)

type ContactFlowStatus string

const (
	ContactFlowStatusPublished ContactFlowStatus = "PUBLISHED"
	ContactFlowStatusSaved     ContactFlowStatus = "SAVED"
)

type ContactFlowSummary struct {

	// The Amazon Resource Name (ARN) of the flow.
	Arn *string

	// The type of flow.
	ContactFlowState ContactFlowState

	// The status of the flow.
	ContactFlowStatus ContactFlowStatus

	// The type of flow.
	ContactFlowType ContactFlowType

	// The identifier of the flow.
	Id *string

	// The name of the flow.
	Name *string
	// contains filtered or unexported fields
}

type ContactFlowType string

const (
	ContactFlowTypeContactFlow     ContactFlowType = "CONTACT_FLOW"
	ContactFlowTypeCustomerQueue   ContactFlowType = "CUSTOMER_QUEUE"
	ContactFlowTypeCustomerHold    ContactFlowType = "CUSTOMER_HOLD"
	ContactFlowTypeCustomerWhisper ContactFlowType = "CUSTOMER_WHISPER"
	ContactFlowTypeAgentHold       ContactFlowType = "AGENT_HOLD"
	ContactFlowTypeAgentWhisper    ContactFlowType = "AGENT_WHISPER"
	ContactFlowTypeOutboundWhisper ContactFlowType = "OUTBOUND_WHISPER"
	ContactFlowTypeAgentTransfer   ContactFlowType = "AGENT_TRANSFER"
	ContactFlowTypeQueueTransfer   ContactFlowType = "QUEUE_TRANSFER"
	ContactFlowTypeCampaign        ContactFlowType = "CAMPAIGN"
)

type ContactFlowVersionSummary struct {

	// The Amazon Resource Name (ARN) of the view version.
	Arn *string

	// The identifier of the flow version.
	Version *int64

	// The description of the flow version.
	VersionDescription *string
	// contains filtered or unexported fields
}

type ContactInitiationMethod string

const (
	ContactInitiationMethodInbound          ContactInitiationMethod = "INBOUND"
	ContactInitiationMethodOutbound         ContactInitiationMethod = "OUTBOUND"
	ContactInitiationMethodTransfer         ContactInitiationMethod = "TRANSFER"
	ContactInitiationMethodQueueTransfer    ContactInitiationMethod = "QUEUE_TRANSFER"
	ContactInitiationMethodCallback         ContactInitiationMethod = "CALLBACK"
	ContactInitiationMethodApi              ContactInitiationMethod = "API"
	ContactInitiationMethodDisconnect       ContactInitiationMethod = "DISCONNECT"
	ContactInitiationMethodMonitor          ContactInitiationMethod = "MONITOR"
	ContactInitiationMethodExternalOutbound ContactInitiationMethod = "EXTERNAL_OUTBOUND"
	ContactInitiationMethodWebrtcApi        ContactInitiationMethod = "WEBRTC_API"
	ContactInitiationMethodAgentReply       ContactInitiationMethod = "AGENT_REPLY"
	ContactInitiationMethodFlow             ContactInitiationMethod = "FLOW"
)

type ContactNotFoundException struct {
	Message *string

	ErrorCodeOverride *string
	// contains filtered or unexported fields
}

type ContactRecordingType string

const (
	ContactRecordingTypeAgent  ContactRecordingType = "AGENT"
	ContactRecordingTypeIvr    ContactRecordingType = "IVR"
	ContactRecordingTypeScreen ContactRecordingType = "SCREEN"
)

type ContactSearchSummary struct {

	// Information about the agent who accepted the contact.
	AgentInfo *ContactSearchSummaryAgentInfo

	// The Amazon Resource Name (ARN) of the contact.
	Arn *string

	// How the contact reached your contact center.
	Channel Channel

	// The timestamp when the customer endpoint disconnected from Amazon Connect.
	DisconnectTimestamp *time.Time

	// The identifier of the contact summary.
	Id *string

	// If this contact is related to other contacts, this is the ID of the initial
	// contact.
	InitialContactId *string

	// Indicates how the contact was initiated.
	InitiationMethod ContactInitiationMethod

	// The date and time this contact was initiated, in UTC time. For INBOUND , this is
	// when the contact arrived. For OUTBOUND , this is when the agent began dialing.
	// For CALLBACK , this is when the callback contact was created. For TRANSFER and
	// QUEUE_TRANSFER , this is when the transfer was initiated. For API, this is when
	// the request arrived. For EXTERNAL_OUTBOUND , this is when the agent started
	// dialing the external participant. For MONITOR , this is when the supervisor
	// started listening to a contact.
	InitiationTimestamp *time.Time

	// If this contact is not the first contact, this is the ID of the previous
	// contact.
	PreviousContactId *string

	// If this contact was queued, this contains information about the queue.
	QueueInfo *ContactSearchSummaryQueueInfo

	// The timestamp, in Unix epoch time format, at which to start running the inbound
	// flow.
	ScheduledTimestamp *time.Time

	// Set of segment attributes for a contact.
	SegmentAttributes map[string]ContactSearchSummarySegmentAttributeValue
	// contains filtered or unexported fields
}

type ContactSearchSummaryAgentInfo struct {

	// The timestamp when the contact was connected to the agent.
	ConnectedToAgentTimestamp *time.Time

	// The identifier of the agent who accepted the contact.
	Id *string
	// contains filtered or unexported fields
}

type ContactSearchSummaryQueueInfo struct {

	// The timestamp when the contact was added to the queue.
	EnqueueTimestamp *time.Time

	// The unique identifier for the queue.
	Id *string
	// contains filtered or unexported fields
}

type ContactSearchSummarySegmentAttributeValue struct {

	// The value of a segment attribute represented as a string.
	ValueString *string
	// contains filtered or unexported fields
}

type ContactState string

const (
	ContactStateIncoming        ContactState = "INCOMING"
	ContactStatePending         ContactState = "PENDING"
	ContactStateConnecting      ContactState = "CONNECTING"
	ContactStateConnected       ContactState = "CONNECTED"
	ContactStateConnectedOnhold ContactState = "CONNECTED_ONHOLD"
	ContactStateMissed          ContactState = "MISSED"
	ContactStateError           ContactState = "ERROR"
	ContactStateEnded           ContactState = "ENDED"
	ContactStateRejected        ContactState = "REJECTED"
)

type ControlPlaneAttributeFilter struct {

	// A list of conditions which would be applied together with an AND condition.
	AndCondition *CommonAttributeAndCondition

	// A list of conditions which would be applied together with an OR condition.
	OrConditions []CommonAttributeAndCondition

	// A leaf node condition which can be used to specify a tag condition, for
	// example, HAVE BPO = 123 .
	TagCondition *TagCondition
	// contains filtered or unexported fields
}

type ControlPlaneTagFilter struct {

	// A list of conditions which would be applied together with an AND condition.
	AndConditions []TagCondition

	// A list of conditions which would be applied together with an OR condition.
	OrConditions [][]TagCondition

	// A leaf node condition which can be used to specify a tag condition.
	TagCondition *TagCondition
	// contains filtered or unexported fields
}

type ControlPlaneUserAttributeFilter struct {

	// A list of conditions which would be applied together with an AND condition.
	AndCondition *AttributeAndCondition

	// A leaf node condition which can be used to specify a hierarchy group condition.
	HierarchyGroupCondition *HierarchyGroupCondition

	// A list of conditions which would be applied together with an OR condition.
	OrConditions []AttributeAndCondition

	// A leaf node condition which can be used to specify a tag condition, for
	// example, HAVE BPO = 123 .
	TagCondition *TagCondition
	// contains filtered or unexported fields
}

type CreateCaseActionDefinition struct {

	// An array of objects with Field ID and Value data.
	//
	// This member is required.
	Fields []FieldValue

	// A unique identifier of a template.
	//
	// This member is required.
	TemplateId *string
	// contains filtered or unexported fields
}

type CreatedByInfo interface {
	// contains filtered or unexported methods
}

type CreatedByInfoMemberAWSIdentityArn struct {
	Value string
	// contains filtered or unexported fields
}

type CreatedByInfoMemberConnectUserArn struct {
	Value string
	// contains filtered or unexported fields
}

type Credentials struct {

	// An access token generated for a federated user to access Amazon Connect.
	AccessToken *string

	// A token generated with an expiration time for the session a user is logged in
	// to Amazon Connect.
	AccessTokenExpiration *time.Time

	// Renews a token generated for a user to access the Amazon Connect instance.
	RefreshToken *string

	// Renews the expiration timer for a generated token.
	RefreshTokenExpiration *time.Time
	// contains filtered or unexported fields
}

type CrossChannelBehavior struct {

	// Specifies the other channels that can be routed to an agent handling their
	// current channel.
	//
	// This member is required.
	BehaviorType BehaviorType
	// contains filtered or unexported fields
}

type CurrentMetric struct {

	// The name of the metric.
	Name CurrentMetricName

	// The unit for the metric.
	Unit Unit
	// contains filtered or unexported fields
}

type CurrentMetricData struct {

	// Information about the metric.
	Metric *CurrentMetric

	// The value of the metric.
	Value *float64
	// contains filtered or unexported fields
}

type CurrentMetricName string

const (
	CurrentMetricNameAgentsOnline           CurrentMetricName = "AGENTS_ONLINE"
	CurrentMetricNameAgentsAvailable        CurrentMetricName = "AGENTS_AVAILABLE"
	CurrentMetricNameAgentsOnCall           CurrentMetricName = "AGENTS_ON_CALL"
	CurrentMetricNameAgentsNonProductive    CurrentMetricName = "AGENTS_NON_PRODUCTIVE"
	CurrentMetricNameAgentsAfterContactWork CurrentMetricName = "AGENTS_AFTER_CONTACT_WORK"
	CurrentMetricNameAgentsError            CurrentMetricName = "AGENTS_ERROR"
	CurrentMetricNameAgentsStaffed          CurrentMetricName = "AGENTS_STAFFED"
	CurrentMetricNameContactsInQueue        CurrentMetricName = "CONTACTS_IN_QUEUE"
	CurrentMetricNameOldestContactAge       CurrentMetricName = "OLDEST_CONTACT_AGE"
	CurrentMetricNameContactsScheduled      CurrentMetricName = "CONTACTS_SCHEDULED"
	CurrentMetricNameAgentsOnContact        CurrentMetricName = "AGENTS_ON_CONTACT"
	CurrentMetricNameSlotsActive            CurrentMetricName = "SLOTS_ACTIVE"
	CurrentMetricNameSlotsAvailable         CurrentMetricName = "SLOTS_AVAILABLE"
)

type CurrentMetricResult struct {

	// The set of metrics.
	Collections []CurrentMetricData

	// The dimensions for the metrics.
	Dimensions *Dimensions
	// contains filtered or unexported fields
}

type CurrentMetricSortCriteria struct {

	// The current metric names.
	SortByMetric CurrentMetricName

	// The way to sort.
	SortOrder SortOrder
	// contains filtered or unexported fields
}

type Customer struct {

	// The configuration for the allowed video and screen sharing capabilities for
	// participants present over the call. For more information, see [Set up in-app, web, video calling, and screen sharing capabilities]in the Amazon
	// Connect Administrator Guide.
	//
	// [Set up in-app, web, video calling, and screen sharing capabilities]: https://docs.aws.amazon.com/connect/latest/adminguide/inapp-calling.html
	Capabilities *ParticipantCapabilities

	// Information regarding Customer’s device.
	DeviceInfo *DeviceInfo
	// contains filtered or unexported fields
}

type CustomerQualityMetrics struct {

	// Information about the audio quality of the Customer
	Audio *AudioQualityMetricsInfo
	// contains filtered or unexported fields
}

type CustomerVoiceActivity struct {

	// Timestamp that measures the end of the customer greeting from an outbound voice
	// call.
	GreetingEndTimestamp *time.Time

	// Timestamp that measures the beginning of the customer greeting from an outbound
	// voice call.
	GreetingStartTimestamp *time.Time
	// contains filtered or unexported fields
}

type DateComparisonType string

const (
	DateComparisonTypeGreaterThan          DateComparisonType = "GREATER_THAN"
	DateComparisonTypeLessThan             DateComparisonType = "LESS_THAN"
	DateComparisonTypeGreaterThanOrEqualTo DateComparisonType = "GREATER_THAN_OR_EQUAL_TO"
	DateComparisonTypeLessThanOrEqualTo    DateComparisonType = "LESS_THAN_OR_EQUAL_TO"
	DateComparisonTypeEqualTo              DateComparisonType = "EQUAL_TO"
)

type DateCondition struct {

	// An object to specify the hours of operation override date condition
	// comparisonType .
	ComparisonType DateComparisonType

	// An object to specify the hours of operation override date field.
	FieldName *string

	// An object to specify the hours of operation override date value.
	Value *string
	// contains filtered or unexported fields
}

type DateReference struct {

	// Identifier of the date reference.
	Name *string

	// A valid date.
	Value *string
	// contains filtered or unexported fields
}

type DefaultVocabulary struct {

	// The identifier of the Amazon Connect instance. You can [find the instance ID] in the Amazon Resource
	// Name (ARN) of the instance.
	//
	// [find the instance ID]: https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html
	//
	// This member is required.
	InstanceId *string

	// The language code of the vocabulary entries. For a list of languages and their
	// corresponding language codes, see [What is Amazon Transcribe?]
	//
	// [What is Amazon Transcribe?]: https://docs.aws.amazon.com/transcribe/latest/dg/transcribe-whatis.html
	//
	// This member is required.
	LanguageCode VocabularyLanguageCode

	// The identifier of the custom vocabulary.
	//
	// This member is required.
	VocabularyId *string

	// A unique name of the custom vocabulary.
	//
	// This member is required.
	VocabularyName *string
	// contains filtered or unexported fields
}

type DestinationNotAllowedException struct {
	Message *string

	ErrorCodeOverride *string
	// contains filtered or unexported fields
}

type DeviceInfo struct {

	// Operating system that the participant used for the call.
	OperatingSystem *string

	// Name of the platform that the participant used for the call.
	PlatformName *string

	// Version of the platform that the participant used for the call.
	PlatformVersion *string
	// contains filtered or unexported fields
}

type DeviceType string

const (
	DeviceTypeGcm         DeviceType = "GCM"
	DeviceTypeApns        DeviceType = "APNS"
	DeviceTypeApnsSandbox DeviceType = "APNS_SANDBOX"
)

type Dimensions struct {

	// The channel used for grouping and filters.
	Channel Channel

	// Information about the queue for which metrics are returned.
	Queue *QueueReference

	// Information about the routing profile assigned to the user.
	RoutingProfile *RoutingProfileReference

	// The expression of a step in a routing criteria.
	RoutingStepExpression *string
	// contains filtered or unexported fields
}

type DirectoryType string

const (
	DirectoryTypeSaml              DirectoryType = "SAML"
	DirectoryTypeConnectManaged    DirectoryType = "CONNECT_MANAGED"
	DirectoryTypeExistingDirectory DirectoryType = "EXISTING_DIRECTORY"
)

type DisconnectDetails struct {

	// Indicates the potential disconnection issues for a call. This field is not
	// populated if the service does not detect potential issues.
	PotentialDisconnectIssue *string
	// contains filtered or unexported fields
}

type DisconnectReason struct {

	// A code that indicates how the contact was terminated.
	Code *string
	// contains filtered or unexported fields
}

type Distribution struct {

	// The percentage of the traffic that is distributed, in increments of 10.
	//
	// This member is required.
	Percentage int32

	// The Amazon Web Services Region where the traffic is distributed.
	//
	// This member is required.
	Region *string
	// contains filtered or unexported fields
}

type DownloadUrlMetadata struct {

	// A pre-signed URL that should be used to download the attached file.
	Url *string

	// The expiration time of the URL in ISO timestamp. It's specified in ISO 8601
	// format: yyyy-MM-ddThh:mm:ss.SSSZ. For example, 2019-11-08T02:41:28.172Z.
	UrlExpiry *string
	// contains filtered or unexported fields
}

type DuplicateResourceException struct {
	Message *string

	ErrorCodeOverride *string
	// contains filtered or unexported fields
}

type EffectiveHoursOfOperations struct {

	// The date that the hours of operation or overrides applies to.
	Date *string

	// Information about the hours of operations with the effective override applied.
	OperationalHours []OperationalHour
	// contains filtered or unexported fields
}

type EmailAddressInfo struct {

	// The email address with the instance, in [^\s@]+@[^\s@]+\.[^\s@]+ format.
	//
	// This member is required.
	EmailAddress *string

	// The display name of email address.
	DisplayName *string
	// contains filtered or unexported fields
}

type EmailAddressMetadata struct {

	// The description of the email address.
	Description *string

	// The display name of email address.
	DisplayName *string

	// The email address with the instance, in [^\s@]+@[^\s@]+\.[^\s@]+ format.
	EmailAddress *string

	// The Amazon Resource Name (ARN) of the email address.
	EmailAddressArn *string

	// The identifier of the email address.
	EmailAddressId *string
	// contains filtered or unexported fields
}

type EmailAddressSearchCriteria struct {

	// A list of conditions which would be applied together with an AND condition.
	AndConditions []EmailAddressSearchCriteria

	// A list of conditions which would be applied together with an OR condition.
	OrConditions []EmailAddressSearchCriteria

	// A leaf node condition which can be used to specify a string condition.
	StringCondition *StringCondition
	// contains filtered or unexported fields
}

type EmailAddressSearchFilter struct {

	// An object that can be used to specify Tag conditions inside the SearchFilter .
	// This accepts an OR of AND (List of List) input where:
	//
	//   - Top level list specifies conditions that need to be applied with OR operator
	//
	//   - Inner list specifies conditions that need to be applied with AND operator.
	TagFilter *ControlPlaneTagFilter
	// contains filtered or unexported fields
}

type EmailAttachment struct {

	// A case-sensitive name of the attached file being uploaded.
	//
	// This member is required.
	FileName *string

	// The pre-signed URLs for the S3 bucket where the email attachment is stored.
	//
	// This member is required.
	S3Url *string
	// contains filtered or unexported fields
}

type EmailHeaderType string

const (
	EmailHeaderTypeReferences       EmailHeaderType = "REFERENCES"
	EmailHeaderTypeMessageId        EmailHeaderType = "MESSAGE_ID"
	EmailHeaderTypeInReplyTo        EmailHeaderType = "IN_REPLY_TO"
	EmailHeaderTypeXSesSpamVerdict  EmailHeaderType = "X_SES_SPAM_VERDICT"
	EmailHeaderTypeXSesVirusVerdict EmailHeaderType = "X_SES_VIRUS_VERDICT"
)

type EmailMessageReference struct {

	// The Amazon Resource Name (ARN) of the email message reference
	Arn *string

	// The name of the email message reference
	Name *string
	// contains filtered or unexported fields
}

type EmailRecipient struct {

	// Address of the email recipient.
	//
	// Type: String
	//
	// Length Constraints: Minimum length of 1. Maximum length of 256.
	Address *string

	// Display name of the email recipient.
	//
	// Type: String
	//
	// Length Constraints: Minimum length of 1. Maximum length of 256.
	DisplayName *string
	// contains filtered or unexported fields
}

type EmailReference struct {

	// Identifier of the email reference.
	Name *string

	// A valid email address.
	Value *string
	// contains filtered or unexported fields
}

type EmptyFieldValue struct {
	// contains filtered or unexported fields
}

type EncryptionConfig struct {

	// The type of encryption.
	//
	// This member is required.
	EncryptionType EncryptionType

	// The full ARN of the encryption key.
	//
	// Be sure to provide the full ARN of the encryption key, not just the ID.
	//
	// Amazon Connect supports only KMS keys with the default key spec of [SYMMETRIC_DEFAULT]
	// SYMMETRIC_DEFAULT .
	//
	// [SYMMETRIC_DEFAULT]: https://docs.aws.amazon.com/kms/latest/developerguide/asymmetric-key-specs.html#key-spec-symmetric-default
	//
	// This member is required.
	KeyId *string
	// contains filtered or unexported fields
}

type EncryptionType string

const (
	EncryptionTypeKms EncryptionType = "KMS"
)

type EndAssociatedTasksActionDefinition struct {
	// contains filtered or unexported fields
}

type Endpoint struct {

	// Address of the endpoint.
	Address *string

	// Type of the endpoint.
	Type EndpointType
	// contains filtered or unexported fields
}

type EndpointInfo struct {

	// Address of the endpoint.
	Address *string

	// Display name of the endpoint.
	DisplayName *string

	// Type of endpoint.
	Type EndpointType
	// contains filtered or unexported fields
}

type EndpointType string

const (
	EndpointTypeTelephoneNumber       EndpointType = "TELEPHONE_NUMBER"
	EndpointTypeVoip                  EndpointType = "VOIP"
	EndpointTypeContactFlow           EndpointType = "CONTACT_FLOW"
	EndpointTypeConnectPhonenumberArn EndpointType = "CONNECT_PHONENUMBER_ARN"
	EndpointTypeEmailAddress          EndpointType = "EMAIL_ADDRESS"
)

type ErrorResult struct {

	// The error code.
	ErrorCode *string

	// The corresponding error message for the error code.
	ErrorMessage *string
	// contains filtered or unexported fields
}

type Evaluation struct {

	// A map of question identifiers to answer value.
	//
	// This member is required.
	Answers map[string]EvaluationAnswerOutput

	// The timestamp for when the evaluation was created.
	//
	// This member is required.
	CreatedTime *time.Time

	// The Amazon Resource Name (ARN) for the contact evaluation resource.
	//
	// This member is required.
	EvaluationArn *string

	// A unique identifier for the contact evaluation.
	//
	// This member is required.
	EvaluationId *string

	// The timestamp for when the evaluation was last updated.
	//
	// This member is required.
	LastModifiedTime *time.Time

	// Metadata about the contact evaluation.
	//
	// This member is required.
	Metadata *EvaluationMetadata

	// A map of question identifiers to note value.
	//
	// This member is required.
	Notes map[string]EvaluationNote

	// The status of the contact evaluation.
	//
	// This member is required.
	Status EvaluationStatus

	// A map of item (section or question) identifiers to score value.
	Scores map[string]EvaluationScore

	// The tags used to organize, track, or control access for this resource. For
	// example, { "Tags": {"key1":"value1", "key2":"value2"} }.
	Tags map[string]string
	// contains filtered or unexported fields
}

type EvaluationAnswerData interface {
	// contains filtered or unexported methods
}

type EvaluationAnswerDataMemberNotApplicable struct {
	Value bool
	// contains filtered or unexported fields
}

type EvaluationAnswerDataMemberNumericValue struct {
	Value float64
	// contains filtered or unexported fields
}

type EvaluationAnswerDataMemberStringValue struct {
	Value string
	// contains filtered or unexported fields
}

type EvaluationAnswerInput struct {

	// The value for an answer in a contact evaluation.
	Value EvaluationAnswerData
	// contains filtered or unexported fields
}

type EvaluationAnswerOutput struct {

	// The system suggested value for an answer in a contact evaluation.
	SystemSuggestedValue EvaluationAnswerData

	// The value for an answer in a contact evaluation.
	Value EvaluationAnswerData
	// contains filtered or unexported fields
}

type EvaluationForm struct {

	// The Amazon Resource Name (ARN) of the user who created the evaluation form.
	//
	// This member is required.
	CreatedBy *string

	// The timestamp for when the evaluation form was created.
	//
	// This member is required.
	CreatedTime *time.Time

	// The Amazon Resource Name (ARN) for the evaluation form resource.
	//
	// This member is required.
	EvaluationFormArn *string

	// The unique identifier for the evaluation form.
	//
	// This member is required.
	EvaluationFormId *string

	// A version of the evaluation form.
	//
	// This member is required.
	EvaluationFormVersion int32

	// Items that are part of the evaluation form. The total number of sections and
	// questions must not exceed 100 each. Questions must be contained in a section.
	//
	// This member is required.
	Items []EvaluationFormItem

	// The Amazon Resource Name (ARN) of the user who last updated the evaluation form.
	//
	// This member is required.
	LastModifiedBy *string

	// The timestamp for when the evaluation form was last updated.
	//
	// This member is required.
	LastModifiedTime *time.Time

	// The flag indicating whether the evaluation form is locked for changes.
	//
	// This member is required.
	Locked bool

	// The status of the evaluation form.
	//
	// This member is required.
	Status EvaluationFormVersionStatus

	// A title of the evaluation form.
	//
	// This member is required.
	Title *string

	// The description of the evaluation form.
	Description *string

	// A scoring strategy of the evaluation form.
	ScoringStrategy *EvaluationFormScoringStrategy

	// The tags used to organize, track, or control access for this resource. For
	// example, { "Tags": {"key1":"value1", "key2":"value2"} }.
	Tags map[string]string
	// contains filtered or unexported fields
}

type EvaluationFormContent struct {

	// The Amazon Resource Name (ARN) for the evaluation form resource.
	//
	// This member is required.
	EvaluationFormArn *string

	// The unique identifier for the evaluation form.
	//
	// This member is required.
	EvaluationFormId *string

	// A version of the evaluation form.
	//
	// This member is required.
	EvaluationFormVersion int32

	// Items that are part of the evaluation form. The total number of sections and
	// questions must not exceed 100 each. Questions must be contained in a section.
	//
	// This member is required.
	Items []EvaluationFormItem

	// A title of the evaluation form.
	//
	// This member is required.
	Title *string

	// The description of the evaluation form.
	Description *string

	// A scoring strategy of the evaluation form.
	ScoringStrategy *EvaluationFormScoringStrategy
	// contains filtered or unexported fields
}

type EvaluationFormItem interface {
	// contains filtered or unexported methods
}

type EvaluationFormItemMemberQuestion struct {
	Value EvaluationFormQuestion
	// contains filtered or unexported fields
}

type EvaluationFormItemMemberSection struct {
	Value EvaluationFormSection
	// contains filtered or unexported fields
}

type EvaluationFormNumericQuestionAutomation interface {
	// contains filtered or unexported methods
}

type EvaluationFormNumericQuestionAutomationMemberPropertyValue struct {
	Value NumericQuestionPropertyValueAutomation
	// contains filtered or unexported fields
}

type EvaluationFormNumericQuestionOption struct {

	// The maximum answer value of the range option.
	//
	// This member is required.
	MaxValue int32

	// The minimum answer value of the range option.
	//
	// This member is required.
	MinValue int32

	// The flag to mark the option as automatic fail. If an automatic fail answer is
	// provided, the overall evaluation gets a score of 0.
	AutomaticFail bool

	// The score assigned to answer values within the range option.
	Score int32
	// contains filtered or unexported fields
}

type EvaluationFormNumericQuestionProperties struct {

	// The maximum answer value.
	//
	// This member is required.
	MaxValue int32

	// The minimum answer value.
	//
	// This member is required.
	MinValue int32

	// The automation properties of the numeric question.
	Automation EvaluationFormNumericQuestionAutomation

	// The scoring options of the numeric question.
	Options []EvaluationFormNumericQuestionOption
	// contains filtered or unexported fields
}

type EvaluationFormQuestion struct {

	// The type of the question.
	//
	// This member is required.
	QuestionType EvaluationFormQuestionType

	// The identifier of the question. An identifier must be unique within the
	// evaluation form.
	//
	// This member is required.
	RefId *string

	// The title of the question.
	//
	// This member is required.
	Title *string

	// The instructions of the section.
	Instructions *string

	// The flag to enable not applicable answers to the question.
	NotApplicableEnabled bool

	// The properties of the type of question. Text questions do not have to define
	// question type properties.
	QuestionTypeProperties EvaluationFormQuestionTypeProperties

	// The scoring weight of the section.
	Weight float64
	// contains filtered or unexported fields
}

type EvaluationFormQuestionType string

const (
	EvaluationFormQuestionTypeText         EvaluationFormQuestionType = "TEXT"
	EvaluationFormQuestionTypeSingleselect EvaluationFormQuestionType = "SINGLESELECT"
	EvaluationFormQuestionTypeNumeric      EvaluationFormQuestionType = "NUMERIC"
)

type EvaluationFormQuestionTypeProperties interface {
	// contains filtered or unexported methods
}

type EvaluationFormQuestionTypePropertiesMemberNumeric struct {
	Value EvaluationFormNumericQuestionProperties
	// contains filtered or unexported fields
}

type EvaluationFormQuestionTypePropertiesMemberSingleSelect struct {
	Value EvaluationFormSingleSelectQuestionProperties
	// contains filtered or unexported fields
}

type EvaluationFormScoringMode string

const (
	EvaluationFormScoringModeQuestionOnly EvaluationFormScoringMode = "QUESTION_ONLY"
	EvaluationFormScoringModeSectionOnly  EvaluationFormScoringMode = "SECTION_ONLY"
)

type EvaluationFormScoringStatus string

const (
	EvaluationFormScoringStatusEnabled  EvaluationFormScoringStatus = "ENABLED"
	EvaluationFormScoringStatusDisabled EvaluationFormScoringStatus = "DISABLED"
)

type EvaluationFormScoringStrategy struct {

	// The scoring mode of the evaluation form.
	//
	// This member is required.
	Mode EvaluationFormScoringMode

	// The scoring status of the evaluation form.
	//
	// This member is required.
	Status EvaluationFormScoringStatus
	// contains filtered or unexported fields
}

type EvaluationFormSection struct {

	// The items of the section.
	//
	// This member is required.
	Items []EvaluationFormItem

	// The identifier of the section. An identifier must be unique within the
	// evaluation form.
	//
	// This member is required.
	RefId *string

	// The title of the section.
	//
	// This member is required.
	Title *string

	// The instructions of the section.
	Instructions *string

	// The scoring weight of the section.
	Weight float64
	// contains filtered or unexported fields
}

type EvaluationFormSingleSelectQuestionAutomation struct {

	// The automation options of the single select question.
	//
	// This member is required.
	Options []EvaluationFormSingleSelectQuestionAutomationOption

	// The identifier of the default answer option, when none of the automation
	// options match the criteria.
	DefaultOptionRefId *string
	// contains filtered or unexported fields
}

type EvaluationFormSingleSelectQuestionAutomationOption interface {
	// contains filtered or unexported methods
}

type EvaluationFormSingleSelectQuestionAutomationOptionMemberRuleCategory struct {
	Value SingleSelectQuestionRuleCategoryAutomation
	// contains filtered or unexported fields
}

type EvaluationFormSingleSelectQuestionDisplayMode string

const (
	EvaluationFormSingleSelectQuestionDisplayModeDropdown EvaluationFormSingleSelectQuestionDisplayMode = "DROPDOWN"
	EvaluationFormSingleSelectQuestionDisplayModeRadio    EvaluationFormSingleSelectQuestionDisplayMode = "RADIO"
)

type EvaluationFormSingleSelectQuestionOption struct {

	// The identifier of the answer option. An identifier must be unique within the
	// question.
	//
	// This member is required.
	RefId *string

	// The title of the answer option.
	//
	// This member is required.
	Text *string

	// The flag to mark the option as automatic fail. If an automatic fail answer is
	// provided, the overall evaluation gets a score of 0.
	AutomaticFail bool

	// The score assigned to the answer option.
	Score int32
	// contains filtered or unexported fields
}

type EvaluationFormSingleSelectQuestionProperties struct {

	// The answer options of the single select question.
	//
	// This member is required.
	Options []EvaluationFormSingleSelectQuestionOption

	// The display mode of the single select question.
	Automation *EvaluationFormSingleSelectQuestionAutomation

	// The display mode of the single select question.
	DisplayAs EvaluationFormSingleSelectQuestionDisplayMode
	// contains filtered or unexported fields
}

type EvaluationFormSummary struct {

	// The Amazon Resource Name (ARN) of the user who created the evaluation form.
	//
	// This member is required.
	CreatedBy *string

	// The timestamp for when the evaluation form was created.
	//
	// This member is required.
	CreatedTime *time.Time

	// The Amazon Resource Name (ARN) for the evaluation form resource.
	//
	// This member is required.
	EvaluationFormArn *string

	// The unique identifier for the evaluation form.
	//
	// This member is required.
	EvaluationFormId *string

	// The Amazon Resource Name (ARN) of the user who last updated the evaluation form.
	//
	// This member is required.
	LastModifiedBy *string

	// The timestamp for when the evaluation form was last updated.
	//
	// This member is required.
	LastModifiedTime *time.Time

	// The version number of the latest evaluation form version.
	//
	// This member is required.
	LatestVersion int32

	// A title of the evaluation form.
	//
	// This member is required.
	Title *string

	// The version of the active evaluation form version.
	ActiveVersion *int32

	//  The Amazon Resource Name (ARN) of the user who last activated the evaluation
	// form.
	LastActivatedBy *string

	// The timestamp for when the evaluation form was last activated.
	LastActivatedTime *time.Time
	// contains filtered or unexported fields
}

type EvaluationFormVersionStatus string

const (
	EvaluationFormVersionStatusDraft  EvaluationFormVersionStatus = "DRAFT"
	EvaluationFormVersionStatusActive EvaluationFormVersionStatus = "ACTIVE"
)

type EvaluationFormVersionSummary struct {

	// The Amazon Resource Name (ARN) of the user who created the evaluation form.
	//
	// This member is required.
	CreatedBy *string

	// The timestamp for when the evaluation form was created.
	//
	// This member is required.
	CreatedTime *time.Time

	// The Amazon Resource Name (ARN) for the evaluation form resource.
	//
	// This member is required.
	EvaluationFormArn *string

	// The unique identifier for the evaluation form.
	//
	// This member is required.
	EvaluationFormId *string

	// A version of the evaluation form.
	//
	// This member is required.
	EvaluationFormVersion int32

	// The Amazon Resource Name (ARN) of the user who last updated the evaluation form.
	//
	// This member is required.
	LastModifiedBy *string

	// The timestamp for when the evaluation form was last updated.
	//
	// This member is required.
	LastModifiedTime *time.Time

	// The flag indicating whether the evaluation form is locked for changes.
	//
	// This member is required.
	Locked bool

	// The status of the evaluation form.
	//
	// This member is required.
	Status EvaluationFormVersionStatus
	// contains filtered or unexported fields
}

type EvaluationMetadata struct {

	// The identifier of the contact in this instance of Amazon Connect.
	//
	// This member is required.
	ContactId *string

	// The Amazon Resource Name (ARN) of the user who last updated the evaluation.
	//
	// This member is required.
	EvaluatorArn *string

	// The identifier of the agent who performed the contact.
	ContactAgentId *string

	// The overall score of the contact evaluation.
	Score *EvaluationScore
	// contains filtered or unexported fields
}

type EvaluationNote struct {

	// The note for an item (section or question) in a contact evaluation.
	//
	// Even though a note in an evaluation can have up to 3072 chars, there is also a
	// limit on the total number of chars for all the notes in the evaluation combined.
	// Assuming there are N questions in the evaluation being submitted, then the max
	// char limit for all notes combined is N x 1024.
	Value *string
	// contains filtered or unexported fields
}

type EvaluationScore struct {

	// The flag that marks the item as automatic fail. If the item or a child item
	// gets an automatic fail answer, this flag will be true.
	AutomaticFail bool

	// The flag to mark the item as not applicable for scoring.
	NotApplicable bool

	// The score percentage for an item in a contact evaluation.
	Percentage float64
	// contains filtered or unexported fields
}

type EvaluationStatus string

const (
	EvaluationStatusDraft     EvaluationStatus = "DRAFT"
	EvaluationStatusSubmitted EvaluationStatus = "SUBMITTED"
)

type EvaluationSummary struct {

	// The timestamp for when the evaluation was created.
	//
	// This member is required.
	CreatedTime *time.Time

	// The Amazon Resource Name (ARN) for the contact evaluation resource.
	//
	// This member is required.
	EvaluationArn *string

	// The unique identifier for the evaluation form.
	//
	// This member is required.
	EvaluationFormId *string

	// A title of the evaluation form.
	//
	// This member is required.
	EvaluationFormTitle *string

	// A unique identifier for the contact evaluation.
	//
	// This member is required.
	EvaluationId *string

	// The Amazon Resource Name (ARN) of the user who last updated the evaluation.
	//
	// This member is required.
	EvaluatorArn *string

	// The timestamp for when the evaluation was last updated.
	//
	// This member is required.
	LastModifiedTime *time.Time

	// The status of the contact evaluation.
	//
	// This member is required.
	Status EvaluationStatus

	// The overall score of the contact evaluation.
	Score *EvaluationScore
	// contains filtered or unexported fields
}

type EventBridgeActionDefinition struct {

	// The name.
	//
	// This member is required.
	Name *string
	// contains filtered or unexported fields
}

type EventSourceName string

const (
	EventSourceNameOnPostCallAnalysisAvailable     EventSourceName = "OnPostCallAnalysisAvailable"
	EventSourceNameOnRealTimeCallAnalysisAvailable EventSourceName = "OnRealTimeCallAnalysisAvailable"
	EventSourceNameOnRealTimeChatAnalysisAvailable EventSourceName = "OnRealTimeChatAnalysisAvailable"
	EventSourceNameOnPostChatAnalysisAvailable     EventSourceName = "OnPostChatAnalysisAvailable"
	EventSourceNameOnZendeskTicketCreate           EventSourceName = "OnZendeskTicketCreate"
	EventSourceNameOnZendeskTicketStatusUpdate     EventSourceName = "OnZendeskTicketStatusUpdate"
	EventSourceNameOnSalesforceCaseCreate          EventSourceName = "OnSalesforceCaseCreate"
	EventSourceNameOnContactEvaluationSubmit       EventSourceName = "OnContactEvaluationSubmit"
	EventSourceNameOnMetricDataUpdate              EventSourceName = "OnMetricDataUpdate"
	EventSourceNameOnCaseCreate                    EventSourceName = "OnCaseCreate"
	EventSourceNameOnCaseUpdate                    EventSourceName = "OnCaseUpdate"
	EventSourceNameOnSlaBreach                     EventSourceName = "OnSlaBreach"
)

type Expiry struct {

	// The number of seconds to wait before expiring the routing step.
	DurationInSeconds *int32

	// The timestamp indicating when the routing step expires.
	ExpiryTimestamp *time.Time
	// contains filtered or unexported fields
}

type Expression struct {

	// List of routing expressions which will be AND-ed together.
	AndExpression []Expression

	// An object to specify the predefined attribute condition.
	AttributeCondition *AttributeCondition

	// An object to specify the predefined attribute condition.
	NotAttributeCondition *AttributeCondition

	// List of routing expressions which will be OR-ed together.
	OrExpression []Expression
	// contains filtered or unexported fields
}

type FailedRequest struct {

	// Reason code for the failure.
	FailureReasonCode FailureReasonCode

	// Why the request to create a contact failed.
	FailureReasonMessage *string

	// Request identifier provided in the API call in the ContactDataRequest to create
	// a contact.
	RequestIdentifier *string
	// contains filtered or unexported fields
}

type FailureReasonCode string

const (
	FailureReasonCodeInvalidAttributeKey             FailureReasonCode = "INVALID_ATTRIBUTE_KEY"
	FailureReasonCodeInvalidCustomerEndpoint         FailureReasonCode = "INVALID_CUSTOMER_ENDPOINT"
	FailureReasonCodeInvalidSystemEndpoint           FailureReasonCode = "INVALID_SYSTEM_ENDPOINT"
	FailureReasonCodeInvalidQueue                    FailureReasonCode = "INVALID_QUEUE"
	FailureReasonCodeMissingCampaign                 FailureReasonCode = "MISSING_CAMPAIGN"
	FailureReasonCodeMissingCustomerEndpoint         FailureReasonCode = "MISSING_CUSTOMER_ENDPOINT"
	FailureReasonCodeMissingQueueIdAndSystemEndpoint FailureReasonCode = "MISSING_QUEUE_ID_AND_SYSTEM_ENDPOINT"
	FailureReasonCodeRequestThrottled                FailureReasonCode = "REQUEST_THROTTLED"
	FailureReasonCodeIdempotencyException            FailureReasonCode = "IDEMPOTENCY_EXCEPTION"
	FailureReasonCodeInternalError                   FailureReasonCode = "INTERNAL_ERROR"
)

type FieldValue struct {

	// Unique identifier of a field.
	//
	// This member is required.
	Id *string

	// Union of potential field value types.
	//
	// This member is required.
	Value *FieldValueUnion
	// contains filtered or unexported fields
}

type FieldValueUnion struct {

	// A Boolean number value type.
	BooleanValue bool

	// A Double number value type.
	DoubleValue *float64

	// An empty value.
	EmptyValue *EmptyFieldValue

	// String value type.
	StringValue *string
	// contains filtered or unexported fields
}

type FileStatusType string

const (
	FileStatusTypeApproved   FileStatusType = "APPROVED"
	FileStatusTypeRejected   FileStatusType = "REJECTED"
	FileStatusTypeProcessing FileStatusType = "PROCESSING"
	FileStatusTypeFailed     FileStatusType = "FAILED"
)

type FileUseCaseType string

const (
	FileUseCaseTypeEmailMessage FileUseCaseType = "EMAIL_MESSAGE"
	FileUseCaseTypeAttachment   FileUseCaseType = "ATTACHMENT"
)

type FilterV2 struct {

	// The key to use for filtering data. For example, QUEUE , ROUTING_PROFILE, AGENT ,
	// CHANNEL , AGENT_HIERARCHY_LEVEL_ONE , AGENT_HIERARCHY_LEVEL_TWO ,
	// AGENT_HIERARCHY_LEVEL_THREE , AGENT_HIERARCHY_LEVEL_FOUR ,
	// AGENT_HIERARCHY_LEVEL_FIVE . There must be at least 1 key and a maximum 5 keys.
	FilterKey *string

	// The identifiers to use for filtering data. For example, if you have a filter
	// key of QUEUE , you would add queue IDs or ARNs in FilterValues .
	FilterValues []string
	// contains filtered or unexported fields
}

type Filters struct {

	// The channel to use to filter the metrics.
	Channels []Channel

	// The queues to use to filter the metrics. You should specify at least one queue,
	// and can specify up to 100 queues per request. The GetCurrentMetricsData API in
	// particular requires a queue when you include a Filter in your request.
	Queues []string

	// A list of up to 100 routing profile IDs or ARNs.
	RoutingProfiles []string

	// A list of expressions as a filter, in which an expression is an object of a
	// step in a routing criteria.
	RoutingStepExpressions []string
	// contains filtered or unexported fields
}

type FlowAssociationResourceType string

const (
	FlowAssociationResourceTypeSmsPhoneNumber               FlowAssociationResourceType = "SMS_PHONE_NUMBER"
	FlowAssociationResourceTypeInboundEmail                 FlowAssociationResourceType = "INBOUND_EMAIL"
	FlowAssociationResourceTypeOutboundEmail                FlowAssociationResourceType = "OUTBOUND_EMAIL"
	FlowAssociationResourceTypeAnalyticsConnector           FlowAssociationResourceType = "ANALYTICS_CONNECTOR"
	FlowAssociationResourceTypeWhatsappMessagingPhoneNumber FlowAssociationResourceType = "WHATSAPP_MESSAGING_PHONE_NUMBER"
)

type FlowAssociationSummary struct {

	// The identifier of the flow.
	FlowId *string

	// The identifier of the resource.
	ResourceId *string

	// The type of resource association.
	ResourceType ListFlowAssociationResourceType
	// contains filtered or unexported fields
}

type Grouping string

const (
	GroupingQueue                 Grouping = "QUEUE"
	GroupingChannel               Grouping = "CHANNEL"
	GroupingRoutingProfile        Grouping = "ROUTING_PROFILE"
	GroupingRoutingStepExpression Grouping = "ROUTING_STEP_EXPRESSION"
)

type HierarchyGroup struct {

	// The Amazon Resource Name (ARN) of the hierarchy group.
	Arn *string

	// Information about the levels in the hierarchy group.
	HierarchyPath *HierarchyPath

	// The identifier of the hierarchy group.
	Id *string

	// The Amazon Web Services Region where this resource was last modified.
	LastModifiedRegion *string

	// The timestamp when this resource was last modified.
	LastModifiedTime *time.Time

	// The identifier of the level in the hierarchy group.
	LevelId *string

	// The name of the hierarchy group.
	Name *string

	// The tags used to organize, track, or control access for this resource. For
	// example, { "Tags": {"key1":"value1", "key2":"value2"} }.
	Tags map[string]string
	// contains filtered or unexported fields
}

type HierarchyGroupCondition struct {

	// The type of hierarchy group match.
	HierarchyGroupMatchType HierarchyGroupMatchType

	// The value in the hierarchy group condition.
	Value *string
	// contains filtered or unexported fields
}

type HierarchyGroupMatchType string

const (
	HierarchyGroupMatchTypeExact           HierarchyGroupMatchType = "EXACT"
	HierarchyGroupMatchTypeWithChildGroups HierarchyGroupMatchType = "WITH_CHILD_GROUPS"
)

type HierarchyGroupSummary struct {

	// The Amazon Resource Name (ARN) of the hierarchy group.
	Arn *string

	// The identifier of the hierarchy group.
	Id *string

	// The Amazon Web Services Region where this resource was last modified.
	LastModifiedRegion *string

	// The timestamp when this resource was last modified.
	LastModifiedTime *time.Time

	// The name of the hierarchy group.
	Name *string
	// contains filtered or unexported fields
}

type HierarchyGroupSummaryReference struct {

	// The Amazon Resource Name (ARN) for the hierarchy group.
	Arn *string

	// The unique identifier for the hierarchy group.
	Id *string
	// contains filtered or unexported fields
}

type HierarchyGroups struct {

	// The group at level one of the agent hierarchy.
	Level1 *AgentHierarchyGroup

	// The group at level two of the agent hierarchy.
	Level2 *AgentHierarchyGroup

	// The group at level three of the agent hierarchy.
	Level3 *AgentHierarchyGroup

	// The group at level four of the agent hierarchy.
	Level4 *AgentHierarchyGroup

	// The group at level five of the agent hierarchy.
	Level5 *AgentHierarchyGroup
	// contains filtered or unexported fields
}

type HierarchyLevel struct {

	// The Amazon Resource Name (ARN) of the hierarchy level.
	Arn *string

	// The identifier of the hierarchy level.
	Id *string

	// The Amazon Web Services Region where this resource was last modified.
	LastModifiedRegion *string

	// The timestamp when this resource was last modified.
	LastModifiedTime *time.Time

	// The name of the hierarchy level.
	Name *string
	// contains filtered or unexported fields
}

type HierarchyLevelUpdate struct {

	// The name of the user hierarchy level. Must not be more than 50 characters.
	//
	// This member is required.
	Name *string
	// contains filtered or unexported fields
}

type HierarchyPath struct {

	// Information about level five.
	LevelFive *HierarchyGroupSummary

	// Information about level four.
	LevelFour *HierarchyGroupSummary

	// Information about level one.
	LevelOne *HierarchyGroupSummary

	// Information about level three.
	LevelThree *HierarchyGroupSummary

	// Information about level two.
	LevelTwo *HierarchyGroupSummary
	// contains filtered or unexported fields
}

type HierarchyPathReference struct {

	// Information about level five.
	LevelFive *HierarchyGroupSummaryReference

	// Information about level four.
	LevelFour *HierarchyGroupSummaryReference

	// Information about level one.
	LevelOne *HierarchyGroupSummaryReference

	// Information about level three.
	LevelThree *HierarchyGroupSummaryReference

	// Information about level two.
	LevelTwo *HierarchyGroupSummaryReference
	// contains filtered or unexported fields
}

type HierarchyStructure struct {

	// Information about level five.
	LevelFive *HierarchyLevel

	// Information about level four.
	LevelFour *HierarchyLevel

	// Information about level one.
	LevelOne *HierarchyLevel

	// Information about level three.
	LevelThree *HierarchyLevel

	// Information about level two.
	LevelTwo *HierarchyLevel
	// contains filtered or unexported fields
}

type HierarchyStructureUpdate struct {

	// The update for level five.
	LevelFive *HierarchyLevelUpdate

	// The update for level four.
	LevelFour *HierarchyLevelUpdate

	// The update for level one.
	LevelOne *HierarchyLevelUpdate

	// The update for level three.
	LevelThree *HierarchyLevelUpdate

	// The update for level two.
	LevelTwo *HierarchyLevelUpdate
	// contains filtered or unexported fields
}

type HistoricalMetric struct {

	// The name of the metric.
	Name HistoricalMetricName

	// The statistic for the metric.
	Statistic Statistic

	// The threshold for the metric, used with service level metrics.
	Threshold *Threshold

	// The unit for the metric.
	Unit Unit
	// contains filtered or unexported fields
}

type HistoricalMetricData struct {

	// Information about the metric.
	Metric *HistoricalMetric

	// The value of the metric.
	Value *float64
	// contains filtered or unexported fields
}

type HistoricalMetricName string

const (
	HistoricalMetricNameContactsQueued                  HistoricalMetricName = "CONTACTS_QUEUED"
	HistoricalMetricNameContactsHandled                 HistoricalMetricName = "CONTACTS_HANDLED"
	HistoricalMetricNameContactsAbandoned               HistoricalMetricName = "CONTACTS_ABANDONED"
	HistoricalMetricNameContactsConsulted               HistoricalMetricName = "CONTACTS_CONSULTED"
	HistoricalMetricNameContactsAgentHungUpFirst        HistoricalMetricName = "CONTACTS_AGENT_HUNG_UP_FIRST"
	HistoricalMetricNameContactsHandledIncoming         HistoricalMetricName = "CONTACTS_HANDLED_INCOMING"
	HistoricalMetricNameContactsHandledOutbound         HistoricalMetricName = "CONTACTS_HANDLED_OUTBOUND"
	HistoricalMetricNameContactsHoldAbandons            HistoricalMetricName = "CONTACTS_HOLD_ABANDONS"
	HistoricalMetricNameContactsTransferredIn           HistoricalMetricName = "CONTACTS_TRANSFERRED_IN"
	HistoricalMetricNameContactsTransferredOut          HistoricalMetricName = "CONTACTS_TRANSFERRED_OUT"
	HistoricalMetricNameContactsTransferredInFromQueue  HistoricalMetricName = "CONTACTS_TRANSFERRED_IN_FROM_QUEUE"
	HistoricalMetricNameContactsTransferredOutFromQueue HistoricalMetricName = "CONTACTS_TRANSFERRED_OUT_FROM_QUEUE"
	HistoricalMetricNameContactsMissed                  HistoricalMetricName = "CONTACTS_MISSED"
	HistoricalMetricNameCallbackContactsHandled         HistoricalMetricName = "CALLBACK_CONTACTS_HANDLED"
	HistoricalMetricNameApiContactsHandled              HistoricalMetricName = "API_CONTACTS_HANDLED"
	HistoricalMetricNameOccupancy                       HistoricalMetricName = "OCCUPANCY"
	HistoricalMetricNameHandleTime                      HistoricalMetricName = "HANDLE_TIME"
	HistoricalMetricNameAfterContactWorkTime            HistoricalMetricName = "AFTER_CONTACT_WORK_TIME"
	HistoricalMetricNameQueuedTime                      HistoricalMetricName = "QUEUED_TIME"
	HistoricalMetricNameAbandonTime                     HistoricalMetricName = "ABANDON_TIME"
	HistoricalMetricNameQueueAnswerTime                 HistoricalMetricName = "QUEUE_ANSWER_TIME"
	HistoricalMetricNameHoldTime                        HistoricalMetricName = "HOLD_TIME"
	HistoricalMetricNameInteractionTime                 HistoricalMetricName = "INTERACTION_TIME"
	HistoricalMetricNameInteractionAndHoldTime          HistoricalMetricName = "INTERACTION_AND_HOLD_TIME"
	HistoricalMetricNameServiceLevel                    HistoricalMetricName = "SERVICE_LEVEL"
)

type HistoricalMetricResult struct {

	// The set of metrics.
	Collections []HistoricalMetricData

	// The dimension for the metrics.
	Dimensions *Dimensions
	// contains filtered or unexported fields
}

type HoursOfOperation struct {

	// Configuration information for the hours of operation.
	Config []HoursOfOperationConfig

	// The description for the hours of operation.
	Description *string

	// The Amazon Resource Name (ARN) for the hours of operation.
	HoursOfOperationArn *string

	// The identifier for the hours of operation.
	HoursOfOperationId *string

	// The Amazon Web Services Region where this resource was last modified.
	LastModifiedRegion *string

	// The timestamp when this resource was last modified.
	LastModifiedTime *time.Time

	// The name for the hours of operation.
	Name *string

	// The tags used to organize, track, or control access for this resource. For
	// example, { "Tags": {"key1":"value1", "key2":"value2"} }.
	Tags map[string]string

	// The time zone for the hours of operation.
	TimeZone *string
	// contains filtered or unexported fields
}

type HoursOfOperationConfig struct {

	// The day that the hours of operation applies to.
	//
	// This member is required.
	Day HoursOfOperationDays

	// The end time that your contact center closes.
	//
	// This member is required.
	EndTime *HoursOfOperationTimeSlice

	// The start time that your contact center opens.
	//
	// This member is required.
	StartTime *HoursOfOperationTimeSlice
	// contains filtered or unexported fields
}

type HoursOfOperationDays string

const (
	HoursOfOperationDaysSunday    HoursOfOperationDays = "SUNDAY"
	HoursOfOperationDaysMonday    HoursOfOperationDays = "MONDAY"
	HoursOfOperationDaysTuesday   HoursOfOperationDays = "TUESDAY"
	HoursOfOperationDaysWednesday HoursOfOperationDays = "WEDNESDAY"
	HoursOfOperationDaysThursday  HoursOfOperationDays = "THURSDAY"
	HoursOfOperationDaysFriday    HoursOfOperationDays = "FRIDAY"
	HoursOfOperationDaysSaturday  HoursOfOperationDays = "SATURDAY"
)

type HoursOfOperationOverride struct {

	// Configuration information for the hours of operation override: day, start time,
	// and end time.
	Config []HoursOfOperationOverrideConfig

	// The description of the hours of operation override.
	Description *string

	// The date from which the hours of operation override would be effective.
	EffectiveFrom *string

	// The date till which the hours of operation override would be effective.
	EffectiveTill *string

	// The Amazon Resource Name (ARN) for the hours of operation.
	HoursOfOperationArn *string

	// The identifier for the hours of operation.
	HoursOfOperationId *string

	// The identifier for the hours of operation override.
	HoursOfOperationOverrideId *string

	// The name of the hours of operation override.
	Name *string
	// contains filtered or unexported fields
}

type HoursOfOperationOverrideConfig struct {

	// The day that the hours of operation override applies to.
	Day OverrideDays

	// The end time that your contact center closes if overrides are applied.
	EndTime *OverrideTimeSlice

	// The start time when your contact center opens if overrides are applied.
	StartTime *OverrideTimeSlice
	// contains filtered or unexported fields
}

type HoursOfOperationOverrideSearchCriteria struct {

	// A list of conditions which would be applied together with an AND condition.
	AndConditions []HoursOfOperationOverrideSearchCriteria

	// A leaf node condition which can be used to specify a date condition.
	DateCondition *DateCondition

	// A list of conditions which would be applied together with an OR condition.
	OrConditions []HoursOfOperationOverrideSearchCriteria

	// A leaf node condition which can be used to specify a string condition.
	StringCondition *StringCondition
	// contains filtered or unexported fields
}

type HoursOfOperationSearchCriteria struct {

	// A list of conditions which would be applied together with an AND condition.
	AndConditions []HoursOfOperationSearchCriteria

	// A list of conditions which would be applied together with an OR condition.
	OrConditions []HoursOfOperationSearchCriteria

	// A leaf node condition which can be used to specify a string condition.
	//
	// The currently supported values for FieldName are name , description , timezone ,
	// and resourceID .
	StringCondition *StringCondition
	// contains filtered or unexported fields
}

type HoursOfOperationSearchFilter struct {

	// An object that can be used to specify Tag conditions inside the SearchFilter .
	// This accepts an OR of AND (List of List) input where:
	//
	//   - Top level list specifies conditions that need to be applied with OR operator
	//
	//   - Inner list specifies conditions that need to be applied with AND operator.
	TagFilter *ControlPlaneTagFilter
	// contains filtered or unexported fields
}

type HoursOfOperationSummary struct {

	// The Amazon Resource Name (ARN) of the hours of operation.
	Arn *string

	// The identifier of the hours of operation.
	Id *string

	// The Amazon Web Services Region where this resource was last modified.
	LastModifiedRegion *string

	// The timestamp when this resource was last modified.
	LastModifiedTime *time.Time

	// The name of the hours of operation.
	Name *string
	// contains filtered or unexported fields
}

type HoursOfOperationTimeSlice struct {

	// The hours.
	//
	// This member is required.
	Hours *int32

	// The minutes.
	//
	// This member is required.
	Minutes *int32
	// contains filtered or unexported fields
}

type IdempotencyException struct {
	Message *string

	ErrorCodeOverride *string
	// contains filtered or unexported fields
}

type InboundAdditionalRecipients struct {

	// The additional recipients information present in cc list.
	CcAddresses []EmailAddressInfo

	// The additional recipients information present in to list.
	ToAddresses []EmailAddressInfo
	// contains filtered or unexported fields
}

type InboundEmailContent struct {

	// The message source type, that is, RAW .
	//
	// This member is required.
	MessageSourceType InboundMessageSourceType

	// The raw email body content.
	RawMessage *InboundRawMessage
	// contains filtered or unexported fields
}

type InboundMessageSourceType string

const (
	InboundMessageSourceTypeRaw InboundMessageSourceType = "RAW"
)

type InboundRawMessage struct {

	// The email message body.
	//
	// This member is required.
	Body *string

	// Type of content, that is, text/plain or text/html .
	//
	// This member is required.
	ContentType *string

	// The email subject.
	//
	// This member is required.
	Subject *string

	// Headers present in inbound email.
	Headers map[string]string
	// contains filtered or unexported fields
}

type InitiateAs string

const (
	InitiateAsConnectedToUser InitiateAs = "CONNECTED_TO_USER"
)

type Instance struct {

	// The Amazon Resource Name (ARN) of the instance.
	Arn *string

	// When the instance was created.
	CreatedTime *time.Time

	// The identifier of the Amazon Connect instance. You can [find the instance ID] in the Amazon Resource
	// Name (ARN) of the instance.
	//
	// [find the instance ID]: https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html
	Id *string

	// The identity management type.
	IdentityManagementType DirectoryType

	// Whether inbound calls are enabled.
	InboundCallsEnabled *bool

	// This URL allows contact center users to access the Amazon Connect admin website.
	InstanceAccessUrl *string

	// The alias of instance.
	InstanceAlias *string

	// The state of the instance.
	InstanceStatus InstanceStatus

	// Whether outbound calls are enabled.
	OutboundCallsEnabled *bool

	// The service role of the instance.
	ServiceRole *string

	// Relevant details why the instance was not successfully created.
	StatusReason *InstanceStatusReason

	// The tags of an instance.
	Tags map[string]string
	// contains filtered or unexported fields
}

type InstanceAttributeType string

const (
	InstanceAttributeTypeInboundCalls              InstanceAttributeType = "INBOUND_CALLS"
	InstanceAttributeTypeOutboundCalls             InstanceAttributeType = "OUTBOUND_CALLS"
	InstanceAttributeTypeContactflowLogs           InstanceAttributeType = "CONTACTFLOW_LOGS"
	InstanceAttributeTypeContactLens               InstanceAttributeType = "CONTACT_LENS"
	InstanceAttributeTypeAutoResolveBestVoices     InstanceAttributeType = "AUTO_RESOLVE_BEST_VOICES"
	InstanceAttributeTypeUseCustomTtsVoices        InstanceAttributeType = "USE_CUSTOM_TTS_VOICES"
	InstanceAttributeTypeEarlyMedia                InstanceAttributeType = "EARLY_MEDIA"
	InstanceAttributeTypeMultiPartyConference      InstanceAttributeType = "MULTI_PARTY_CONFERENCE"
	InstanceAttributeTypeHighVolumeOutbound        InstanceAttributeType = "HIGH_VOLUME_OUTBOUND"
	InstanceAttributeTypeEnhancedContactMonitoring InstanceAttributeType = "ENHANCED_CONTACT_MONITORING"
	InstanceAttributeTypeEnhancedChatMonitoring    InstanceAttributeType = "ENHANCED_CHAT_MONITORING"
	InstanceAttributeTypeMultiPartyChatConference  InstanceAttributeType = "MULTI_PARTY_CHAT_CONFERENCE"
)

type InstanceReplicationStatus string

const (
	InstanceReplicationStatusInstanceReplicationComplete       InstanceReplicationStatus = "INSTANCE_REPLICATION_COMPLETE"
	InstanceReplicationStatusInstanceReplicationInProgress     InstanceReplicationStatus = "INSTANCE_REPLICATION_IN_PROGRESS"
	InstanceReplicationStatusInstanceReplicationFailed         InstanceReplicationStatus = "INSTANCE_REPLICATION_FAILED"
	InstanceReplicationStatusInstanceReplicaDeleting           InstanceReplicationStatus = "INSTANCE_REPLICA_DELETING"
	InstanceReplicationStatusInstanceReplicationDeletionFailed InstanceReplicationStatus = "INSTANCE_REPLICATION_DELETION_FAILED"
	InstanceReplicationStatusResourceReplicationNotStarted     InstanceReplicationStatus = "RESOURCE_REPLICATION_NOT_STARTED"
)

type InstanceStatus string

const (
	InstanceStatusCreationInProgress InstanceStatus = "CREATION_IN_PROGRESS"
	InstanceStatusActive             InstanceStatus = "ACTIVE"
	InstanceStatusCreationFailed     InstanceStatus = "CREATION_FAILED"
)

type InstanceStatusReason struct {

	// The message.
	Message *string
	// contains filtered or unexported fields
}

type InstanceStorageConfig struct {

	// A valid storage type.
	//
	// This member is required.
	StorageType StorageType

	// The existing association identifier that uniquely identifies the resource type
	// and storage config for the given instance ID.
	AssociationId *string

	// The configuration of the Kinesis Firehose delivery stream.
	KinesisFirehoseConfig *KinesisFirehoseConfig

	// The configuration of the Kinesis data stream.
	KinesisStreamConfig *KinesisStreamConfig

	// The configuration of the Kinesis video stream.
	KinesisVideoStreamConfig *KinesisVideoStreamConfig

	// The S3 bucket configuration.
	S3Config *S3Config
	// contains filtered or unexported fields
}

type InstanceStorageResourceType string

const (
	InstanceStorageResourceTypeChatTranscripts                      InstanceStorageResourceType = "CHAT_TRANSCRIPTS"
	InstanceStorageResourceTypeCallRecordings                       InstanceStorageResourceType = "CALL_RECORDINGS"
	InstanceStorageResourceTypeScheduledReports                     InstanceStorageResourceType = "SCHEDULED_REPORTS"
	InstanceStorageResourceTypeMediaStreams                         InstanceStorageResourceType = "MEDIA_STREAMS"
	InstanceStorageResourceTypeContactTraceRecords                  InstanceStorageResourceType = "CONTACT_TRACE_RECORDS"
	InstanceStorageResourceTypeAgentEvents                          InstanceStorageResourceType = "AGENT_EVENTS"
	InstanceStorageResourceTypeRealTimeContactAnalysisSegments      InstanceStorageResourceType = "REAL_TIME_CONTACT_ANALYSIS_SEGMENTS"
	InstanceStorageResourceTypeAttachments                          InstanceStorageResourceType = "ATTACHMENTS"
	InstanceStorageResourceTypeContactEvaluations                   InstanceStorageResourceType = "CONTACT_EVALUATIONS"
	InstanceStorageResourceTypeScreenRecordings                     InstanceStorageResourceType = "SCREEN_RECORDINGS"
	InstanceStorageResourceTypeRealTimeContactAnalysisChatSegments  InstanceStorageResourceType = "REAL_TIME_CONTACT_ANALYSIS_CHAT_SEGMENTS"
	InstanceStorageResourceTypeRealTimeContactAnalysisVoiceSegments InstanceStorageResourceType = "REAL_TIME_CONTACT_ANALYSIS_VOICE_SEGMENTS"
	InstanceStorageResourceTypeEmailMessages                        InstanceStorageResourceType = "EMAIL_MESSAGES"
)

type InstanceSummary struct {

	// The Amazon Resource Name (ARN) of the instance.
	Arn *string

	// When the instance was created.
	CreatedTime *time.Time

	// The identifier of the instance.
	Id *string

	// The identity management type of the instance.
	IdentityManagementType DirectoryType

	// Whether inbound calls are enabled.
	InboundCallsEnabled *bool

	// This URL allows contact center users to access the Amazon Connect admin website.
	InstanceAccessUrl *string

	// The alias of the instance.
	InstanceAlias *string

	// The state of the instance.
	InstanceStatus InstanceStatus

	// Whether outbound calls are enabled.
	OutboundCallsEnabled *bool

	// The service role of the instance.
	ServiceRole *string
	// contains filtered or unexported fields
}

type IntegrationAssociationSummary struct {

	// The identifier of the Amazon Connect instance. You can [find the instance ID] in the Amazon Resource
	// Name (ARN) of the instance.
	//
	// [find the instance ID]: https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html
	InstanceId *string

	// The Amazon Resource Name (ARN) for the AppIntegration.
	IntegrationArn *string

	// The Amazon Resource Name (ARN) for the AppIntegration association.
	IntegrationAssociationArn *string

	// The identifier for the AppIntegration association.
	IntegrationAssociationId *string

	// The integration type.
	IntegrationType IntegrationType

	// The user-provided, friendly name for the external application.
	SourceApplicationName *string

	// The URL for the external application.
	SourceApplicationUrl *string

	// The name of the source.
	SourceType SourceType
	// contains filtered or unexported fields
}

type IntegrationType string

const (
	IntegrationTypeEvent                 IntegrationType = "EVENT"
	IntegrationTypeVoiceId               IntegrationType = "VOICE_ID"
	IntegrationTypePinpointApp           IntegrationType = "PINPOINT_APP"
	IntegrationTypeWisdomAssistant       IntegrationType = "WISDOM_ASSISTANT"
	IntegrationTypeWisdomKnowledgeBase   IntegrationType = "WISDOM_KNOWLEDGE_BASE"
	IntegrationTypeWisdomQuickResponses  IntegrationType = "WISDOM_QUICK_RESPONSES"
	IntegrationTypeQMessageTemplates     IntegrationType = "Q_MESSAGE_TEMPLATES"
	IntegrationTypeCasesDomain           IntegrationType = "CASES_DOMAIN"
	IntegrationTypeApplication           IntegrationType = "APPLICATION"
	IntegrationTypeFileScanner           IntegrationType = "FILE_SCANNER"
	IntegrationTypeSesIdentity           IntegrationType = "SES_IDENTITY"
	IntegrationTypeAnalyticsConnector    IntegrationType = "ANALYTICS_CONNECTOR"
	IntegrationTypeCallTransferConnector IntegrationType = "CALL_TRANSFER_CONNECTOR"
	IntegrationTypeCognitoUserPool       IntegrationType = "COGNITO_USER_POOL"
)

type InternalServiceException struct {
	Message *string

	ErrorCodeOverride *string
	// contains filtered or unexported fields
}

type IntervalDetails struct {

	// IntervalPeriod : An aggregated grouping applied to request metrics. Valid
	// IntervalPeriod values are: FIFTEEN_MIN | THIRTY_MIN | HOUR | DAY | WEEK | TOTAL
	// .
	//
	// For example, if IntervalPeriod is selected THIRTY_MIN , StartTime and EndTime
	// differs by 1 day, then Amazon Connect returns 48 results in the response. Each
	// result is aggregated by the THIRTY_MIN period. By default Amazon Connect
	// aggregates results based on the TOTAL interval period.
	//
	// The following list describes restrictions on StartTime and EndTime based on
	// what IntervalPeriod is requested.
	//
	//   - FIFTEEN_MIN : The difference between StartTime and EndTime must be less than
	//   3 days.
	//
	//   - THIRTY_MIN : The difference between StartTime and EndTime must be less than
	//   3 days.
	//
	//   - HOUR : The difference between StartTime and EndTime must be less than 3 days.
	//
	//   - DAY : The difference between StartTime and EndTime must be less than 35 days.
	//
	//   - WEEK : The difference between StartTime and EndTime must be less than 35
	//   days.
	//
	//   - TOTAL : The difference between StartTime and EndTime must be less than 35
	//   days.
	IntervalPeriod IntervalPeriod

	// The timezone applied to requested metrics.
	TimeZone *string
	// contains filtered or unexported fields
}

type IntervalPeriod string

const (
	IntervalPeriodFifteenMin IntervalPeriod = "FIFTEEN_MIN"
	IntervalPeriodThirtyMin  IntervalPeriod = "THIRTY_MIN"
	IntervalPeriodHour       IntervalPeriod = "HOUR"
	IntervalPeriodDay        IntervalPeriod = "DAY"
	IntervalPeriodWeek       IntervalPeriod = "WEEK"
	IntervalPeriodTotal      IntervalPeriod = "TOTAL"
)

type InvalidContactFlowException struct {
	Message *string

	ErrorCodeOverride *string

	Problems []ProblemDetail
	// contains filtered or unexported fields
}

type InvalidContactFlowModuleException struct {
	Message *string

	ErrorCodeOverride *string

	Problems []ProblemDetail
	// contains filtered or unexported fields
}

type InvalidParameterException struct {
	Message *string

	ErrorCodeOverride *string
	// contains filtered or unexported fields
}

type InvalidRequestException struct {
	Message *string

	ErrorCodeOverride *string

	Reason InvalidRequestExceptionReason
	// contains filtered or unexported fields
}

type InvalidRequestExceptionReason interface {
	// contains filtered or unexported methods
}

type InvalidRequestExceptionReasonMemberAttachedFileInvalidRequestExceptionReason struct {
	Value AttachedFileInvalidRequestExceptionReason
	// contains filtered or unexported fields
}

type InvisibleFieldInfo struct {

	// Identifier of the invisible field.
	Id *TaskTemplateFieldIdentifier
	// contains filtered or unexported fields
}

type IvrRecordingTrack string

const (
	IvrRecordingTrackAll IvrRecordingTrack = "ALL"
)

type KinesisFirehoseConfig struct {

	// The Amazon Resource Name (ARN) of the delivery stream.
	//
	// This member is required.
	FirehoseArn *string
	// contains filtered or unexported fields
}

type KinesisStreamConfig struct {

	// The Amazon Resource Name (ARN) of the data stream.
	//
	// This member is required.
	StreamArn *string
	// contains filtered or unexported fields
}

type KinesisVideoStreamConfig struct {

	// The encryption configuration.
	//
	// This member is required.
	EncryptionConfig *EncryptionConfig

	// The prefix of the video stream.
	//
	// This member is required.
	Prefix *string

	// The number of hours data is retained in the stream. Kinesis Video Streams
	// retains the data in a data store that is associated with the stream.
	//
	// The default value is 0, indicating that the stream does not persist data.
	//
	// This member is required.
	RetentionPeriodHours int32
	// contains filtered or unexported fields
}

type LexBot struct {

	// The Amazon Web Services Region where the Amazon Lex bot was created.
	//
	// This member is required.
	LexRegion *string

	// The name of the Amazon Lex bot.
	//
	// This member is required.
	Name *string
	// contains filtered or unexported fields
}

type LexBotConfig struct {

	// Configuration information of an Amazon Lex bot.
	LexBot *LexBot

	// Configuration information of an Amazon Lex V2 bot.
	LexV2Bot *LexV2Bot
	// contains filtered or unexported fields
}

type LexV2Bot struct {

	// The Amazon Resource Name (ARN) of the Amazon Lex V2 bot.
	AliasArn *string
	// contains filtered or unexported fields
}

type LexVersion string

const (
	LexVersionV1 LexVersion = "V1"
	LexVersionV2 LexVersion = "V2"
)

type LimitExceededException struct {
	Message *string

	ErrorCodeOverride *string
	// contains filtered or unexported fields
}

type ListCondition struct {

	// A list of Condition objects which would be applied together with an AND
	// condition.
	Conditions []Condition

	// The type of target list that will be used to filter the users.
	TargetListType TargetListType
	// contains filtered or unexported fields
}

type ListFlowAssociationResourceType string

const (
	ListFlowAssociationResourceTypeWhatsappMessagingPhoneNumber ListFlowAssociationResourceType = "WHATSAPP_MESSAGING_PHONE_NUMBER"
	ListFlowAssociationResourceTypeVoicePhoneNumber             ListFlowAssociationResourceType = "VOICE_PHONE_NUMBER"
	ListFlowAssociationResourceTypeInboundEmail                 ListFlowAssociationResourceType = "INBOUND_EMAIL"
	ListFlowAssociationResourceTypeOutboundEmail                ListFlowAssociationResourceType = "OUTBOUND_EMAIL"
	ListFlowAssociationResourceTypeAnalyticsConnector           ListFlowAssociationResourceType = "ANALYTICS_CONNECTOR"
)

type ListPhoneNumbersSummary struct {

	// The identifier of the Amazon Connect instance that phone numbers are claimed
	// to. You can [find the instance ID]in the Amazon Resource Name (ARN) of the instance.
	//
	// [find the instance ID]: https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html
	InstanceId *string

	// The phone number. Phone numbers are formatted [+] [country code] [subscriber
	// number including area code] .
	PhoneNumber *string

	// The Amazon Resource Name (ARN) of the phone number.
	PhoneNumberArn *string

	// The ISO country code.
	PhoneNumberCountryCode PhoneNumberCountryCode

	// The description of the phone number.
	PhoneNumberDescription *string

	// A unique identifier for the phone number.
	PhoneNumberId *string

	// The type of phone number.
	PhoneNumberType PhoneNumberType

	// The claimed phone number ARN that was previously imported from the external
	// service, such as Amazon Web Services End User Messaging. If it is from Amazon
	// Web Services End User Messaging, it looks like the ARN of the phone number that
	// was imported from Amazon Web Services End User Messaging.
	SourcePhoneNumberArn *string

	// The Amazon Resource Name (ARN) for Amazon Connect instances or traffic
	// distribution groups that phone number inbound traffic is routed through.
	TargetArn *string
	// contains filtered or unexported fields
}

type MatchCriteria struct {

	// An object to define agentIds.
	AgentsCriteria *AgentsCriteria
	// contains filtered or unexported fields
}

type MaximumResultReturnedException struct {
	Message *string

	ErrorCodeOverride *string
	// contains filtered or unexported fields
}

type MediaConcurrency struct {

	// The channels that agents can handle in the Contact Control Panel (CCP).
	//
	// This member is required.
	Channel Channel

	// The number of contacts an agent can have on a channel simultaneously.
	//
	// Valid Range for VOICE : Minimum value of 1. Maximum value of 1.
	//
	// Valid Range for CHAT : Minimum value of 1. Maximum value of 10.
	//
	// Valid Range for TASK : Minimum value of 1. Maximum value of 10.
	//
	// This member is required.
	Concurrency *int32

	// Defines the cross-channel routing behavior for each channel that is enabled for
	// this Routing Profile. For example, this allows you to offer an agent a different
	// contact from another channel when they are currently working with a contact from
	// a Voice channel.
	CrossChannelBehavior *CrossChannelBehavior
	// contains filtered or unexported fields
}

type MediaPlacement struct {

	// The audio fallback URL.
	AudioFallbackUrl *string

	// The audio host URL.
	AudioHostUrl *string

	// The event ingestion URL to which you send client meeting events.
	EventIngestionUrl *string

	// The signaling URL.
	SignalingUrl *string

	// The turn control URL.
	TurnControlUrl *string
	// contains filtered or unexported fields
}

type Meeting struct {

	// The media placement for the meeting.
	MediaPlacement *MediaPlacement

	// The Amazon Web Services Region in which you create the meeting.
	MediaRegion *string

	// The configuration settings of the features available to a meeting.
	MeetingFeatures *MeetingFeaturesConfiguration

	// The Amazon Chime SDK meeting ID.
	MeetingId *string
	// contains filtered or unexported fields
}

type MeetingFeatureStatus string

const (
	MeetingFeatureStatusAvailable   MeetingFeatureStatus = "AVAILABLE"
	MeetingFeatureStatusUnavailable MeetingFeatureStatus = "UNAVAILABLE"
)

type MeetingFeaturesConfiguration struct {

	// The configuration settings for the audio features available to a meeting.
	Audio *AudioFeatures
	// contains filtered or unexported fields
}

type MetricDataV2 struct {

	// The metric name, thresholds, and metric filters of the returned metric.
	Metric *MetricV2

	// The corresponding value of the metric returned in the response.
	Value *float64
	// contains filtered or unexported fields
}

type MetricFilterV2 struct {

	// The key to use for filtering data.
	//
	// Valid metric filter keys:
	//
	//   - ANSWERING_MACHINE_DETECTION_STATUS
	//
	//   - CASE_STATUS
	//
	//   - DISCONNECT_REASON
	//
	//   - FLOWS_ACTION_IDENTIFIER
	//
	//   - FLOWS_NEXT_ACTION_IDENTIFIER
	//
	//   - FLOWS_OUTCOME_TYPE
	//
	//   - FLOWS_RESOURCE_TYPE
	//
	//   - INITIATION_METHOD
	MetricFilterKey *string

	// The values to use for filtering data. Values for metric-level filters can be
	// either a fixed set of values or a customized list, depending on the use case.
	//
	// For valid values of metric-level filters INITIATION_METHOD , DISCONNECT_REASON ,
	// and ANSWERING_MACHINE_DETECTION_STATUS , see [ContactTraceRecord] in the Amazon Connect
	// Administrator Guide.
	//
	// For valid values of the metric-level filter FLOWS_OUTCOME_TYPE , see the
	// description for the [Flow outcome]metric in the Amazon Connect Administrator Guide.
	//
	// For valid values of the metric-level filter BOT_CONVERSATION_OUTCOME_TYPE , see
	// the description for the [Bot conversations completed]in the Amazon Connect Administrator Guide.
	//
	// For valid values of the metric-level filter BOT_INTENT_OUTCOME_TYPE , see the
	// description for the [Bot intents completed]metric in the Amazon Connect Administrator Guide.
	//
	// [Bot intents completed]: https://docs.aws.amazon.com/connect/latest/adminguide/bot-metrics.html#bot-intents-completed-metric
	// [ContactTraceRecord]: https://docs.aws.amazon.com/connect/latest/adminguide/ctr-data-model.html#ctr-ContactTraceRecord
	// [Flow outcome]: https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#flows-outcome-historical
	// [Bot conversations completed]: https://docs.aws.amazon.com/connect/latest/adminguide/bot-metrics.html#bot-conversations-completed-metric
	MetricFilterValues []string

	// If set to true , the API response contains results that filter out the results
	// matched by the metric-level filters condition. By default, Negate is set to
	// false .
	Negate bool
	// contains filtered or unexported fields
}

type MetricInterval struct {

	// The timestamp, in UNIX Epoch time format. End time is based on the interval
	// period selected. For example, If IntervalPeriod is selected THIRTY_MIN ,
	// StartTime and EndTime in the API request differs by 1 day, then 48 results are
	// returned in the response. Each result is aggregated by the 30 minutes period,
	// with each StartTime and EndTime differing by 30 minutes.
	EndTime *time.Time

	// The interval period provided in the API request.
	Interval IntervalPeriod

	// The timestamp, in UNIX Epoch time format. Start time is based on the interval
	// period selected.
	StartTime *time.Time
	// contains filtered or unexported fields
}

type MetricResultV2 struct {

	// The set of metrics.
	Collections []MetricDataV2

	// The dimension for the metrics.
	Dimensions map[string]string

	// The interval period with the start and end time for the metrics.
	MetricInterval *MetricInterval
	// contains filtered or unexported fields
}

type MetricV2 struct {

	// Contains the filters to be used when returning data.
	MetricFilters []MetricFilterV2

	// The name of the metric.
	//
	// This parameter is required. The following Required = No is incorrect.
	Name *string

	// Contains information about the threshold for service level metrics.
	Threshold []ThresholdV2
	// contains filtered or unexported fields
}

type MonitorCapability string

const (
	MonitorCapabilitySilentMonitor MonitorCapability = "SILENT_MONITOR"
	MonitorCapabilityBarge         MonitorCapability = "BARGE"
)

type NewSessionDetails struct {

	//  A custom key-value pair using an attribute map. The attributes are standard
	// Amazon Connect attributes. They can be accessed in flows just like any other
	// contact attributes.
	//
	// There can be up to 32,768 UTF-8 bytes across all key-value pairs per contact.
	// Attribute keys can include only alphanumeric, dash, and underscore characters.
	Attributes map[string]string

	// The customer's details.
	ParticipantDetails *ParticipantDetails

	// The streaming configuration, such as the Amazon SNS streaming endpoint.
	StreamingConfiguration *ChatStreamingConfiguration

	//  The supported chat message content types. Supported types are text/plain ,
	// text/markdown , application/json ,
	// application/vnd.amazonaws.connect.message.interactive , and
	// application/vnd.amazonaws.connect.message.interactive.response .
	//
	// Content types must always contain  text/plain . You can then put any other
	// supported type in the list. For example, all the following lists are valid
	// because they contain text/plain : [text/plain, text/markdown, application/json]
	// , [text/markdown, text/plain] , [text/plain, application/json,
	// application/vnd.amazonaws.connect.message.interactive.response] .
	SupportedMessagingContentTypes []string
	// contains filtered or unexported fields
}

type NotificationContentType string

const (
	NotificationContentTypePlainText NotificationContentType = "PLAIN_TEXT"
)

type NotificationDeliveryType string

const (
	NotificationDeliveryTypeEmail NotificationDeliveryType = "EMAIL"
)

type NotificationRecipientType struct {

	// A list of user IDs. Supports variable injection of
	// $.ContactLens.ContactEvaluation.Agent.AgentId for OnContactEvaluationSubmit
	// event source.
	UserIds []string

	// The tags used to organize, track, or control access for this resource. For
	// example, { "Tags": {"key1":"value1", "key2":"value2"} }. Amazon Connect users
	// with the specified tags will be notified.
	UserTags map[string]string
	// contains filtered or unexported fields
}

type NumberComparisonType string

const (
	NumberComparisonTypeGreaterOrEqual NumberComparisonType = "GREATER_OR_EQUAL"
	NumberComparisonTypeGreater        NumberComparisonType = "GREATER"
	NumberComparisonTypeLesserOrEqual  NumberComparisonType = "LESSER_OR_EQUAL"
	NumberComparisonTypeLesser         NumberComparisonType = "LESSER"
	NumberComparisonTypeEqual          NumberComparisonType = "EQUAL"
	NumberComparisonTypeNotEqual       NumberComparisonType = "NOT_EQUAL"
	NumberComparisonTypeRange          NumberComparisonType = "RANGE"
)

type NumberCondition struct {

	// The type of comparison to be made when evaluating the number condition.
	ComparisonType NumberComparisonType

	// The name of the field in the number condition.
	FieldName *string

	// The maxValue to be used while evaluating the number condition.
	MaxValue *int32

	// The minValue to be used while evaluating the number condition.
	MinValue *int32
	// contains filtered or unexported fields
}

type NumberReference struct {

	// Identifier of the number reference.
	Name *string

	// A valid number.
	Value *string
	// contains filtered or unexported fields
}

type NumericQuestionPropertyAutomationLabel string

const (
	NumericQuestionPropertyAutomationLabelOverallCustomerSentimentScore NumericQuestionPropertyAutomationLabel = "OVERALL_CUSTOMER_SENTIMENT_SCORE"
	NumericQuestionPropertyAutomationLabelOverallAgentSentimentScore    NumericQuestionPropertyAutomationLabel = "OVERALL_AGENT_SENTIMENT_SCORE"
	NumericQuestionPropertyAutomationLabelNonTalkTime                   NumericQuestionPropertyAutomationLabel = "NON_TALK_TIME"
	NumericQuestionPropertyAutomationLabelNonTalkTimePercentage         NumericQuestionPropertyAutomationLabel = "NON_TALK_TIME_PERCENTAGE"
	NumericQuestionPropertyAutomationLabelNumberOfInterruptions         NumericQuestionPropertyAutomationLabel = "NUMBER_OF_INTERRUPTIONS"
	NumericQuestionPropertyAutomationLabelContactDuration               NumericQuestionPropertyAutomationLabel = "CONTACT_DURATION"
	NumericQuestionPropertyAutomationLabelAgentInteractionDuration      NumericQuestionPropertyAutomationLabel = "AGENT_INTERACTION_DURATION"
	NumericQuestionPropertyAutomationLabelCustomerHoldTime              NumericQuestionPropertyAutomationLabel = "CUSTOMER_HOLD_TIME"
)

type NumericQuestionPropertyValueAutomation struct {

	// The property label of the automation.
	//
	// This member is required.
	Label NumericQuestionPropertyAutomationLabel
	// contains filtered or unexported fields
}

type OperationalHour struct {

	// The end time that your contact center closes.
	End *OverrideTimeSlice

	// The start time that your contact center opens.
	Start *OverrideTimeSlice
	// contains filtered or unexported fields
}

type OutboundAdditionalRecipients struct {

	// The additional CC email address recipients information.
	CcEmailAddresses []EmailAddressInfo
	// contains filtered or unexported fields
}

type OutboundCallerConfig struct {

	// The caller ID name.
	OutboundCallerIdName *string

	// The caller ID number.
	OutboundCallerIdNumberId *string

	// The outbound whisper flow to be used during an outbound call.
	OutboundFlowId *string
	// contains filtered or unexported fields
}

type OutboundContactNotPermittedException struct {
	Message *string

	ErrorCodeOverride *string
	// contains filtered or unexported fields
}

type OutboundEmailConfig struct {

	// The identifier of the email address.
	OutboundEmailAddressId *string
	// contains filtered or unexported fields
}

type OutboundEmailContent struct {

	// The message source type, that is, RAW or TEMPLATE .
	//
	// This member is required.
	MessageSourceType OutboundMessageSourceType

	// The raw email body content.
	RawMessage *OutboundRawMessage

	// Information about template message configuration.
	TemplatedMessageConfig *TemplatedMessageConfig
	// contains filtered or unexported fields
}

type OutboundMessageSourceType string

const (
	OutboundMessageSourceTypeTemplate OutboundMessageSourceType = "TEMPLATE"
	OutboundMessageSourceTypeRaw      OutboundMessageSourceType = "RAW"
)

type OutboundRawMessage struct {

	// The email message body.
	//
	// This member is required.
	Body *string

	// Type of content, that is, text/plain or text/html .
	//
	// This member is required.
	ContentType *string

	// The email subject.
	//
	// This member is required.
	Subject *string
	// contains filtered or unexported fields
}

type OutputTypeNotFoundException struct {
	Message *string

	ErrorCodeOverride *string
	// contains filtered or unexported fields
}

type OverrideDays string

const (
	OverrideDaysSunday    OverrideDays = "SUNDAY"
	OverrideDaysMonday    OverrideDays = "MONDAY"
	OverrideDaysTuesday   OverrideDays = "TUESDAY"
	OverrideDaysWednesday OverrideDays = "WEDNESDAY"
	OverrideDaysThursday  OverrideDays = "THURSDAY"
	OverrideDaysFriday    OverrideDays = "FRIDAY"
	OverrideDaysSaturday  OverrideDays = "SATURDAY"
)

type OverrideTimeSlice struct {

	// The hours.
	//
	// This member is required.
	Hours *int32

	// The minutes.
	//
	// This member is required.
	Minutes *int32
	// contains filtered or unexported fields
}

type ParticipantCapabilities struct {

	// The screen sharing capability that is enabled for the participant. SEND
	// indicates the participant can share their screen.
	ScreenShare ScreenShareCapability

	// The configuration having the video and screen sharing capabilities for
	// participants over the call.
	Video VideoCapability
	// contains filtered or unexported fields
}

type ParticipantDetails struct {

	// Display name of the participant.
	//
	// This member is required.
	DisplayName *string
	// contains filtered or unexported fields
}

type ParticipantDetailsToAdd struct {

	// The display name of the participant.
	DisplayName *string

	// The role of the participant being added.
	ParticipantRole ParticipantRole
	// contains filtered or unexported fields
}

type ParticipantRole string

const (
	ParticipantRoleAgent      ParticipantRole = "AGENT"
	ParticipantRoleCustomer   ParticipantRole = "CUSTOMER"
	ParticipantRoleSystem     ParticipantRole = "SYSTEM"
	ParticipantRoleCustomBot  ParticipantRole = "CUSTOM_BOT"
	ParticipantRoleSupervisor ParticipantRole = "SUPERVISOR"
)

type ParticipantTimerAction string

const (
	ParticipantTimerActionUnset ParticipantTimerAction = "Unset"
)

type ParticipantTimerConfiguration struct {

	// The role of the participant in the chat conversation.
	//
	// This member is required.
	ParticipantRole TimerEligibleParticipantRoles

	// The type of timer. IDLE indicates the timer applies for considering a human
	// chat participant as idle. DISCONNECT_NONCUSTOMER indicates the timer applies to
	// automatically disconnecting a chat participant due to idleness.
	//
	// This member is required.
	TimerType ParticipantTimerType

	// The value of the timer. Either the timer action (Unset to delete the timer), or
	// the duration of the timer in minutes. Only one value can be set.
	//
	// This member is required.
	TimerValue ParticipantTimerValue
	// contains filtered or unexported fields
}

type ParticipantTimerType string

const (
	ParticipantTimerTypeIdle                  ParticipantTimerType = "IDLE"
	ParticipantTimerTypeDisconnectNoncustomer ParticipantTimerType = "DISCONNECT_NONCUSTOMER"
)

type ParticipantTimerValue interface {
	// contains filtered or unexported methods
}

type ParticipantTimerValueMemberParticipantTimerAction struct {
	Value ParticipantTimerAction
	// contains filtered or unexported fields
}

type ParticipantTimerValueMemberParticipantTimerDurationInMinutes struct {
	Value int32
	// contains filtered or unexported fields
}

type ParticipantTokenCredentials struct {

	// The expiration of the token. It's specified in ISO 8601 format:
	// yyyy-MM-ddThh:mm:ss.SSSZ. For example, 2019-11-08T02:41:28.172Z.
	Expiry *string

	// The token used by the chat participant to call [CreateParticipantConnection]. The participant token is valid
	// for the lifetime of a chat participant.
	//
	// [CreateParticipantConnection]: https://docs.aws.amazon.com/connect-participant/latest/APIReference/API_CreateParticipantConnection.html
	ParticipantToken *string
	// contains filtered or unexported fields
}